What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite

Cohen, Susan G.; Bailey, Diane E.

doi:10.1177/014920639702300303

Cited by 3,526Team Dynamics and PerformanceJob Satisfaction and Organizational BehaviorLeadership and Management in Organizations

What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite

Cohen, Susan G., Bailey, Diane E.·1997·Journal of Management

DOI 10.1177/014920639702300303

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Abstract

In this article, we summarize and review the research on teams and groups in organization settings published from January 1990 to April 1996. The article focuses on studies in which the dependent variables are concerned with various dimensions of effectiveness. A heuristic framework illustrating recent trends in the literature depicts team effectiveness as a function of task, group, and organization design factors, environmental factors, internal processes, external processes, and group psychosocial traits. The review discusses four types of teams: work, parallel, project, and management. We review research findings for each type of team organized by the categories in our heuristic framework. The article concludes by comparing the variables studied for the different types of teams, highlighting the progress that has been made, suggesting what still needs to be done, summarizing key leamings from the last six years, and suggesting areas for further research.

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Authors: Cohen, S. G., & Bailey, D. E.
Affiliations: University of Southern California (US)
ORCID: Bailey, Diane E.
Venue: Journal of Management
Publisher: SAGE Publications
Published: 1997-06
Volume: 23
Issue: 3
Pages: 239-290
ISSN: 0149-2063 (ISSN-L)
1557-1211
DOI: 10.1177/014920639702300303
OpenAlex: W2137834155
Semantic Scholar: f37bbadef5d6d1b59f1ca791e97a7ebfffa89ad9
Cited by: 3,526
References: 180
Citations by year: 2026: 48 · 2025: 70 · 2024: 84 · 2023: 97 · 2022: 106 · 2021: 160 · 2020: 139 · 2019: 134 · 2018: 145 · 2017: 174 · 2016: 225 · 2015: 186 · 2014: 206 · 2013: 192 · 2012: 228
FWCI: 53.09
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Journal of Management (publishedVersion)
Topics: Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Social Sciences › Business, Management and Accounting › Strategy and Management › Leadership and Management in Organizations
Keywords: team effectiveness, group effectiveness, work teams, project teams, management teams, task design, group design, organizational design, team processes, heuristic framework

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What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite

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