Internet versus bricks-and-mortar retailers: An investigation into intangibility and its consequences
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Web shopping is a relatively new activity for a wide range of consumers, and online purchases are still perceived as riskier than terrestrial ones.
“Web shopping is a relatively new activity for a wide range of consumers, online purchases are still perceived as riskier than terrestrial ones (Laroche, Yang, McDougall and Bergeron, 2005).”
From The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers' Online Purchase Intention (2010) · cites this paper as Laroche, Yang, McDougall and Bergeron, 2005
Tactile interaction remains crucial, especially for BLV people who rely on touch.
“Since 63% of consumers research products online before purchasing in-store [6], and 94% of Americans shop in physical stores [23], tactile interaction remains crucial [46, 72, 85], especially for BLV people who rely on touch [32, 88].”
From Experiences and Perceptions of Blind and Low-Vision (BLV) People with Retail Self-Checkout Systems (2026) · cites this paper as [46]
Cites
Understanding information technology usage: a test of competing models
Taylor, S., & Todd, P. A. (1995) · Information Systems Research · doi:10.1287/isre.6.2.144 · Cited by 8,815 · see citing works
Perceived risk: Further considerations for the marketing discipline
Stone, R. N., & Grønhaug, K. (1993) · European Journal of Marketing · doi:10.1108/03090569310026637 · Cited by 1,348 · cited 1× · see citing works
“Five different types of perceived risk, originally developed byStone and Gronhaug (1993) , were used in this investigation: financial, time, performance, social, and psychological risks.”
Bettman, J. R., & Park, C. W. (1980) · Journal of Consumer Research · doi:10.1086/208812 · Cited by 1,344 · see citing works
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Ling, K. C., Chai, L. T., & Piew, T. H. (2010) · International Business Research · doi:10.5539/ibr.v3n3p63 · Cited by 569 · see citing works
The determinants of consumers’ online shopping cart abandonment
Kukar-Kinney, M., & Close, A. G. (2010) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-009-0141-5 · Cited by 283 · see citing works
Consumers online: intentions, orientations and segmentation
Jayawardhena, C., Tiu Wright, L., & Dennis, C. (2007) · International Journal of Retail & Distribution Management · doi:10.1108/09590550710750377 · Cited by 210 · see citing works
Ozuem, W., Ranfagni, S., Willis, M., Rovai, S., & Howell, K. (2021) · Psychology & Marketing · doi:10.1002/mar.21527 · Cited by 140 · see citing works
Walsh, G., Schaarschmidt, M., & Ivens, S. (2017) · Journal of Product & Brand Management · doi:10.1108/jpbm-07-2016-1267 · Cited by 69 · see citing works
Confente, I., Russo, I., Peinkofer, S., & Frankel, R. (2021) · International Journal of Physical Distribution & Logistics Management · doi:10.1108/ijpdlm-03-2020-0089 · Cited by 50 · see citing works
Exploring the role of augmented reality in purchase intention: Through flow and immersive experience
Pathak, K., & Prakash, G. (2023) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2023.122833 · Cited by 40 · see citing works
Experiences and Perceptions of Blind and Low-Vision (BLV) People with Retail Self-Checkout Systems
Heisey, A., Shinohara, K., & Tigwell, G. W. (2026) · ACM Transactions on Accessible Computing · doi:10.1145/3816243
“Since 63% of consumers research products online before purchasing in-store [6], and 94% of Americans shop in physical stores [23], tactile interaction remains crucial [46, 72, 85], especially for BLV people who rely on touch [32, 88].”
- Authors
- Laroche, M., Yang, Z., McDougall, G. H. G., & Bergeron, J.
- Affiliations
- Concordia University (CA)
- The University of Texas at Arlington (US)
- The University of Adelaide (AU)
- Université du Québec à Montréal (CA)
- Corresponding author
- Laroche, Michel
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2005-01
- Volume
- 81
- Issue
- 4
- Pages
- 251-267
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2050514065
- Cited by
- 410
- References
- 3
- Citations by year
- 2026: 6 · 2025: 10 · 2024: 19 · 2023: 25 · 2022: 33 · 2021: 26 · 2020: 25 · 2019: 18 · 2018: 21 · 2017: 20 · 2016: 29 · 2015: 29 · 2014: 22 · 2013: 22 · 2012: 15
- FWCI
- 18.01
- Type
- journal article
- Language
- en
- Open access
- green
- core.ac.uk
- Locations
- Journal of Retailing (publishedVersion)
- NC Digital Online Collection of Knowledge and Scholarship (The University of North Carolina at Greensboro) (submittedVersion)
- SSRN Electronic Journal (submittedVersion)
- Adelaide Research & Scholarship (AR&S) (University of Adelaide) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
- Keywords
- intangibility, assessment challenges, risk perception, online retail, prior knowledge, service marketing, e-commerce
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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