The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Maintaining a committed online customer: A study across search-experience-credence products
Overview
The claims and statistics of this paper haven’t been checked yet.
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Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Garbarino, E., & Johnson, M. S. (1999) · Journal of Marketing · doi:10.1177/002224299906300205 · Cited by 4,899
Free competition and the optimal amount of fraud
Darby, M. R., & Karni, E. (1973) · The Journal of Law and Economics · doi:10.1086/466756 · Cited by 3,947 · cited 1×
“…and Services All goods/services can be placed on a continuum ranging from easy to difficult to evaluate; their location on the continuum, which depends on the level of information asymmetry (Darby and Karni 1973; Nelson 1970, 1974), marks them as search, experience, or credence goods/services.”
BackgroundMitra, K., Reiss, M. C., & Capella, L. M. (1999) · Journal of Services Marketing · doi:10.1108/08876049910273763 · Cited by 507
Cited by
From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing
Grönroos, C. (1994) · Management Decision · doi:10.1108/00251749410054774 · Cited by 1,410
Huang, P., Lurie, N. H., & Mitra, S. (2009) · Journal of Marketing · doi:10.1509/jmkg.73.2.55 · Cited by 760
Enhancing consumer engagement in e-commerce live streaming via relational bonds.
Hu, M., & Chaudhry, S. S. (2020) · Internet Research · doi:10.1108/intr-03-2019-0082 · Cited by 539
Weathers, D., Sharma, S., & Wood, S. L. (2007) · Journal of Retailing · doi:10.1016/j.jretai.2007.03.009 · Cited by 439
Aesthetics and the online shopping environment: Understanding consumer responses.
Wang, Y. J., Minor, M. S., & Wei, J. (2011) · Journal of Retailing · doi:10.1016/j.jretai.2010.09.002 · Cited by 390
Metadata
- Authors
- Hsieh, Y.-C., Chiu, H.-C., & Chiang, M.-Y.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2005-01
- Volume
- 81
- Issue
- 1
- Pages
- 75-82
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W1990200894
- Cited by
- 325
- References
- 5
- FWCI
- 18.50
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Maintaining a committed online customer: A study across search-experience-credence products. https://app.cochat.ai/papers/10.1016/j.jretai.2005.01.006
- The paper
- Hsieh, Y.-C., Chiu, H.-C., & Chiang, M.-Y. (2005). Maintaining a committed online customer: A study across search-experience-credence products. Journal of Retailing. https://doi.org/10.1016/j.jretai.2005.01.006
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
