Multichannel Shopper Segments and Their Covariates☆
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Consumers with personal contact are more loyal than multichannel enthusiasts.
“Consumers with personal contact are more loyal than multichannel enthusiasts (Verhoef et al., 2007; Konus et al., 2008).”
From What policyholder and contract features determine the evolution of non-life insurance customer relationships? (2018) · cites this paper as Konus et al., 2008
Rural inhabitants are more loyal.
“supporting that rural inhabitants are more loyal.”
From What policyholder and contract features determine the evolution of non-life insurance customer relationships? (2018) · cites this paper as Konus et al. (2008)
Cites
Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
Babin, B. J., Darden, W. R., & Griffin, M. (1994) · Journal of Consumer Research · doi:10.1086/209376 · Cited by 6,020 · see citing works
Innovativeness: The Concept and Its Measurement
Midgley, D. F., & Dowling, G. R. (1978) · Journal of Consumer Research · doi:10.1086/208701 · Cited by 1,550 · see citing works
Exploring the implications of the Internet for consumer marketing
Peterson, R. A., Balasubramanian, S., & Bronnenberg, B. J. (1997) · Journal of the Academy of Marketing Science · doi:10.1177/0092070397254005 · Cited by 1,373 · see citing works
Lichtenstein, D. R., Netemeyer, R. G., & Burton, S. (1990) · Journal of Marketing · doi:10.1177/002224299005400305 · Cited by 1,054 · see citing works
The Global Internet Shopper: Evidence from Shopping Tasks in Twelve Countries
Lynch, P. D., Kent, R. J., & Srinivasan, S. S. (2001) · Journal of Advertising Research · doi:10.2501/jar-41-3-15-23 · Cited by 347 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Understanding customer experience throughout the customer journey
Lemon, K. N., & Verhoef, P. C. (2016) · Journal of Marketing · doi:10.1509/jm.15.0420 · Cited by 5,765 · see citing works
Self-citationCustomer experience creation: Determinants, dynamics and management strategies
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009) · Journal of Retailing · doi:10.1016/j.jretai.2008.11.001 · Cited by 3,140 · see citing works
Self-citationOnline customer experience in e-retailing: An empirical model of antecedents and outcomes
Rose, S., Clark, M., Samouel, P., & Hair, N. (2012) · Journal of Retailing · doi:10.1016/j.jretai.2012.03.001 · Cited by 1,131 · see citing works
CRM to Social CRM: The Integration of New Technologies into Customer Relationship Management
Choudhury, M. M., & Harrigan, P. (2014) · Journal of Strategic Marketing · doi:10.1080/0965254x.2013.876069 · Cited by 263 · see citing works
Staudt, Y., & Wagner, J. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-11-2016-0175 · Cited by 22 · see citing works
- Authors
- KONUS, U., VERHOEF, P., & NESLIN, S.
- Affiliations
- University of Groningen (NL)
- Dartmouth College (US)
- ORCID
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2008-12
- Volume
- 84
- Issue
- 4
- Pages
- 398-413
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2164667192
- Cited by
- 577
- References
- 5
- Citations by year
- 2026: 14 · 2025: 17 · 2024: 26 · 2023: 44 · 2022: 28 · 2021: 44 · 2020: 49 · 2019: 51 · 2018: 45 · 2017: 49 · 2016: 42 · 2015: 39 · 2014: 35 · 2013: 26 · 2012: 22
- FWCI
- 49.18
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Retailing (publishedVersion)
- TU/e Research Portal (submittedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- University of Groningen research database (University of Groningen / Centre for Information Technology) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- customer segmentation, information seeking, purchase behavior, channel selection, shopping enjoyment, customer loyalty, consumer innovativeness, product category differences
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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