The DOI matches its Crossref record; 57 of the 57 references it cites were found in a registry or an index.
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
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Citations
Cites
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Self-efficacy: The exercise of control
Bandura, A., Freeman, W. H., & Lightsey, R. (1999) · Journal of Cognitive Psychotherapy · doi:10.1891/0889-8391.13.2.158 · Cited by 46,835
Self-efficacy: Toward a unifying theory of behavioral change
Bandura, A. (1977) · Psychological Review · doi:10.1037/0033-295x.84.2.191 · Cited by 43,925
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
Self-efficacy: the exercise of control
(1997) · Choice Reviews Online · doi:10.5860/choice.35-1826 · Cited by 24,281
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
The measurement of experienced burnout
Maslach, C., & Jackson, S. E. (1981) · Journal of Organizational Behavior · doi:10.1002/job.4030020205 · Cited by 14,496
(1964) · Medical Entomology and Zoology · Cited by 10,439
A social-cognitive approach to motivation and personality.
Dweck, C. S., & Leggett, E. L. (1988) · Psychological Review · doi:10.1037/0033-295x.95.2.256 · Cited by 9,745
Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes.
Folkman, S., Lazarus, R. S., Dunkel‐Schetter, C., DeLongis, A., & Gruen, R. J. (1986) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.50.5.992 · Cited by 4,836
Cited by
Understanding customer experience throughout the customer journey
Lemon, K. N., & Verhoef, P. C. (2016) · Journal of Marketing · doi:10.1509/jm.15.0420 · Cited by 5,765
The Role of Big Data and Predictive Analytics in Retailing
Bradlow, E. T., Gangwar, M., Kopalle, P., & Voleti, S. (2017) · Journal of Retailing · doi:10.1016/j.jretai.2016.12.004 · Cited by 516
Willems, K., Smolders, A., Brengman, M., Luyten, K., & Schöning, J. (2017) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2016.10.066 · Cited by 207
Wang, S., Cheah, J.-H., Lim, X.-J., Leong, Y. C., & Choo, W. C. (2022) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102843 · Cited by 70
Understanding customer journey from the lenses of complexity theory
Varnali, K. (2019) · The Service Industries Journal · doi:10.1080/02642069.2018.1445725 · Cited by 64
Metadata
- Authors
- Rapp, A., Baker, T. L., Bachrach, D. G., Ogilvie, J., & Beitelspacher, L. S.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2015-06
- Volume
- 91
- Issue
- 2
- Pages
- 358-369
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2056199105
- Cited by
- 388
- References
- 57
- FWCI
- 74.87
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance. https://app.cochat.ai/papers/10.1016/j.jretai.2014.12.007
- The paper
- Rapp, A., Baker, T. L., Bachrach, D. G., Ogilvie, J., & Beitelspacher, L. S. (2015). Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance. Journal of Retailing. https://doi.org/10.1016/j.jretai.2014.12.007
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.