Cited by 136AI in Service InteractionsSocial Robot Interaction and HRIDigital Marketing and Social Media

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Case study—Embodied virtual agents: An analysis on reasons for failure

Ben Mimoun, Mohammed Slim, Poncin, Ingrid, Garnier, Marion·2012·Journal of Retailing and Consumer Services

DOI 10.1016/j.jretconser.2012.07.006

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Authors: Ben Mimoun, M. S., Poncin, I., & Garnier, M.
Affiliations: SKEMA Business School (FR)
ORCID: Poncin, Ingrid
Garnier, Marion
Venue: Journal of Retailing and Consumer Services
Publisher: Elsevier BV
Published: 2012-11
Volume: 19
Issue: 6
Pages: 605-612
ISSN: 0969-6989 (ISSN-L)
DOI: 10.1016/j.jretconser.2012.07.006
OpenAlex: W2029180844
Cited by: 136
References: 64
Citations by year: 2026: 2 · 2025: 11 · 2024: 8 · 2023: 19 · 2022: 12 · 2021: 21 · 2020: 13 · 2019: 17 · 2018: 8 · 2017: 3 · 2016: 9 · 2015: 6 · 2014: 1 · 2013: 6
FWCI: 4.09
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Journal of Retailing and Consumer Services (publishedVersion)
Digital Access to Libraries (Université catholique de Louvain (UCL), l'Université de Namur (UNamur) and the Université Saint-Louis (USL-B)) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
Keywords: embodied virtual agents, commercial websites, lack of autonomy, customer expectations, agent performance, e-commerce

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