The DOI matches its Crossref record; 60 of the 64 references it cites were found in a registry or an index.
Case study—Embodied virtual agents: An analysis on reasons for failure
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“A study that appears to be in partial support of the findings of this study reported that too many anthropomorphic characteristics in a chatbot avatar set up high expectations, leading to user disappointment [61], thus supporting the idea that high expectations of functionality can lead to feelings of disappointment and frustration for participants.”
From A Cognitive Behavioral Therapy Chatbot (Otis) for Health Anxiety Management: Mixed Methods Pilot Study (2022) · cites this paper as [61]
Citations
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(1976)
Flagged first, then by citations
4 of the 64 references couldn’t be matched to a known paper.
Research works printed but not linked: 3
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Cited by
Sorted by citations
Human trust in artificial intelligence: Review of empirical research
Glikson, E., & Woolley, A. W. (2020) · Academy of Management Annals · doi:10.5465/annals.2018.0057 · Cited by 2,921
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A Taxonomy of Social Cues for Conversational Agents
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Metadata
- Authors
- Ben Mimoun, M. S., Poncin, I., & Garnier, M.
- Affiliations
- SKEMA Business School (FR)
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2012-11
- Volume
- 19
- Issue
- 6
- Pages
- 605-612
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W2029180844
- Cited by
- 136
- References
- 64
- Citations by year
- 2026: 2 · 2025: 11 · 2024: 8 · 2023: 19 · 2022: 12 · 2021: 21 · 2020: 13 · 2019: 17 · 2018: 8 · 2017: 3 · 2016: 9 · 2015: 6 · 2014: 1 · 2013: 6
- FWCI
- 4.09
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Retailing and Consumer Services (publishedVersion)
- Digital Access to Libraries (Université catholique de Louvain (UCL), l'Université de Namur (UNamur) and the Université Saint-Louis (USL-B)) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Keywords
- embodied virtual agents, commercial websites, lack of autonomy, customer expectations, agent performance, e-commerce
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