The DOI matches its Crossref record; 77 of the 77 references it cites were found in a registry or an index.
Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market
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Citations
Cites
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Measuring Service Quality: A Reexamination and Extension
Cronin, J. J., & Taylor, S. A. (1992) · Journal of Marketing · doi:10.1177/002224299205600304 · Cited by 10,628
SPSS survival manual : a step by step guide to data analysis using SPSS
Pallant, J. (2010) · Cited by 6,888
Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00028-2 · Cited by 6,398
Satisfaction: a behavioral perspective on the consumer
(2010) · Choice Reviews Online · doi:10.5860/choice.47-6963 · Cited by 6,042
Kotler, P. T., & Armstrong, G. (1972) · University of Maribor digital library (University of Maribor) · Cited by 5,591
Oliver, R. L. (1999) · Journal of Marketing · doi:10.1177/00222429990634s105 · Cited by 4,898
Measures of multivariate skewness and kurtosis with applications
MARDIA, K. V. (1970) · Biometrika · doi:10.1093/biomet/57.3.519 · Cited by 4,792
Cited by
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Algharabat, R. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2017.08.026 · Cited by 576
Constituents and consequences of smart customer experience in retailing
Roy, S. K., Balaji, M. S., Sadeque, S., Nguyen, B., & Melewar, T. C. (2017) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2016.09.022 · Cited by 348
The influence of e-banking service quality on customer loyalty: A moderated mediation approach
Shankar, A., & Jebarajakirthy, C. (2019) · International Journal of Bank Marketing · doi:10.1108/ijbm-03-2018-0063 · Cited by 325
The effect of website features in online relationship marketing: A case of online hotel booking
Bilgihan, A., & Bujisic, M. (2015) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2014.09.001 · Cited by 308
Innovation in Retail Accessibility: Smart Carts as Catalysts for Change in Supermarkets
Jain, M., Pande, A., Sanghavi, R., & Kumar, T. (2024) · Lecture Notes in Networks and Systems · doi:10.1007/978-3-031-67437-2_52 · Cited by 1
Metadata
- Authors
- Demirci Orel, F., & Kara, A.
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2014-03
- Volume
- 21
- Issue
- 2
- Pages
- 118-129
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W2035102340
- Cited by
- 473
- References
- 77
- FWCI
- 43.62
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market. https://app.cochat.ai/papers/10.1016/j.jretconser.2013.07.002
- The paper
- Demirci Orel, F., & Kara, A. (2014). Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2013.07.002
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.