Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk
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Hedonic motivation has been found to have a significant influence on user trust and behavioral intention in various contexts, including mobile payments, smartphones, e-health applications, e-banking, and e-commerce platforms.
“Hedonic motivation, which refers to the pleasure or enjoyment derived from using technology, has been found to have a significant influence on user trust and behavioral intention in various contexts, including mobile payments, smartphones, e-health applications, e-banking, and e-commerce platforms [1,33,39,49-53].”
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- Authors
- Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Algharabat, R.
- Affiliations
- Al-Balqa Applied University (JO)
- Swansea University (GB)
- University of Jordan (JO)
- Corresponding author
- Rana, Nripendra P.
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2018-01
- Volume
- 40
- Pages
- 125-138
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W2756274548
- Cited by
- 576
- References
- 19
- Citations by year
- 2026: 31 · 2025: 61 · 2024: 95 · 2023: 87 · 2022: 104 · 2021: 81 · 2020: 56 · 2019: 41 · 2018: 17 · 2017: 2 · 2016: 1
- FWCI
- 51.00
- Type
- journal article
- Language
- en
- Open access
- green
- hdl.handle.net
- Licence
- Locations
- Journal of Retailing and Consumer Services (publishedVersion)
- Bradford Scholars (University of Bradford) (submittedVersion, cc-by-nc-nd)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- online banking adoption, UTAUT2, risk perception, behavioral intention, performance expectancy, effort expectancy, hedonic motivation, price value, social influence, technology acceptance
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