Cited by 576Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyHealth, Technology, Consumer Behavior

Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk

Open access
Alalwan, Ali Abdallah, Dwivedi, Yogesh K., Rana, Nripendra P., Algharabat, Raed·2018·Journal of Retailing and Consumer Services

Integrity signals

Registry

Crossref · 10.1016/j.jretconser.2017.08.026

Cites

19 of 19 references verified0 citation errors · 0 not checkable

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Authors
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Algharabat, R.
Affiliations
  • Al-Balqa Applied University (JO)
  • Swansea University (GB)
  • University of Jordan (JO)
Corresponding author
Rana, Nripendra P.
Venue
Journal of Retailing and Consumer Services
Publisher
Elsevier BV
Published
2018-01
Volume
40
Pages
125-138
ISSN
0969-6989 (ISSN-L)
OpenAlex
W2756274548
Cited by
576
References
19
Citations by year
2026: 31 · 2025: 61 · 2024: 95 · 2023: 87 · 2022: 104 · 2021: 81 · 2020: 56 · 2019: 41 · 2018: 17 · 2017: 2 · 2016: 1
FWCI
51.00
Type
journal article
Language
en
Open access
Locations
  • Journal of Retailing and Consumer Services (publishedVersion)
  • Bradford Scholars (University of Bradford) (submittedVersion, cc-by-nc-nd)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
Keywords
online banking adoption, UTAUT2, risk perception, behavioral intention, performance expectancy, effort expectancy, hedonic motivation, price value, social influence, technology acceptance

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

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