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Cited by 27Consumer Behavior in Brand Consumption and IdentificationCustomer Service Quality and LoyaltyConsumer Retail Behavior Studies

Judging by the wristwatch: Salespersons’ responses to status signals and stereotypes of luxury clients

Open access
Cervellon, Marie-Cécile, Poujol, Juliet F., Tanner, J.F.·2019·Journal of Retailing and Consumer Services
DOI 10.1016/j.jretconser.2019.04.013
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  • Conspicuous consumption can be a motive for unsustainable consumer behavior.

    “Conspicuous consumption can be a motive for unsustainable consumer behavior.Consumers can be motivated to purchase nonsustainable luxury items to indicate their financial status (Cervellon et al., 2019), and, as Mi et al. (2018) showed for the case of Chinese consumers, displays of materialism, and social status can be important triggers of high-carbon consumption.”

    From Sustainable clothing: Why conspicuous consumption and greenwashing matter (2023) · cites this paper as Cervellon et al., 2019

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Authors
Cervellon, M.-C., Poujol, J. F., & Tanner, J. F.
Affiliations
  • Ecole des Hautes Etudes Commerciales du Nord (FR)
  • Université Paris Nanterre (FR)
  • Old Dominion University (US)
Corresponding author
Cervellon, Marie-Cécile
ORCID
Cervellon, Marie-Cécile
Venue
Journal of Retailing and Consumer Services
Publisher
Elsevier BV
Published
2019-11
Volume
51
Pages
191-201
ISSN
0969-6989 (ISSN-L)
DOI
10.1016/j.jretconser.2019.04.013
OpenAlex
W2951880613
Cited by
27
References
0
Citations by year
2026: 1 · 2025: 4 · 2024: 4 · 2023: 8 · 2022: 6 · 2021: 3 · 2020: 1
FWCI
3.28
Type
journal article
Language
en
Open access
Licence
Locations
  • Journal of Retailing and Consumer Services (acceptedVersion)
  • HAL (submittedVersion, other-oa)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
Keywords
status signals, luxury retail, gender stereotypes, interpersonal orientation, salesperson behavior, customer orientation

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