The DOI matches its Crossref record; 50 of the 50 references it cites were found in a registry or an index.
Managing the effectiveness of e-commerce platforms in a pandemic
Open accessAbstract
Given the severe impacts of the Covid-19 pandemic on business activities, this study presents a systematic framework to examine the effect of the perceived effectiveness of e-commerce platforms (PEEP) on consumer's perceived economic benefits in predicting sustainable consumption. This study adopted uses and gratification theory to base the conceptual model while adding a boundary condition of pandemic fear. The primary research method of this study is a quantitative survey and analysis. Using a sample of 617 online consumers with PLS analytical technique, this study finds a positive moderating effect of pandemic fear on the relationships among PEEP, economic benefits, and sustainable consumption. The contribution of this study is its examination of how economic benefit mediates the PEEP and sustainable consumption relationship which is dependable on the levels of pandemic fear. Implications for managers and theory are also discussed.
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Cited by
COVID-19, consumer behavior, technology, and society: A literature review and bibliometric analysis
Cruz-Cárdenas, J., Zabelina, E., Guadalupe-Lanas, J., Palacio-Fierro, A., & Ramos-Galarza, C. (2021) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2021.121179 · Cited by 280
Naeem, M., & Ozuem, W. (2022) · Information Technology & People · doi:10.1108/itp-01-2021-0061 · Cited by 94
Valdivino, C. X., De Paula, T. M., & Gerhard, F. (2025) · Future Business Journal · doi:10.1186/s43093-025-00626-3 · Cited by 7
Metadata
- Authors
- Tran, L. T. T.
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2021-01
- Volume
- 58
- Pages
- 102287
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W3083465254
- Cited by
- 357
- References
- 50
- FWCI
- 62.53
- Type
- journal article
- Language
- en
- Open access
- green
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