Understanding misinformation and rumors that generated panic buying as a social practice during COVID-19 pandemic: evidence from Twitter, YouTube and focus group interviews
Abstract
Purpose: The purpose of the study is to understand how socially shared misinformation and rumors can enhance the motivation to protect personal interests and enhance social practices of panic buying. Design/methodology/approach: The study employed a number of qualitative data collection methods for the purpose of triangulation, as it can offer thick interpretation and can help to develop a context specific research framework. Findings: The shared misinformation and rumors on social media developed into psychological, physical and social threats; therefore, people started panic buying to avoid these negative consequences. People believed that there were differences between the information shared by politicians and government officials and reality, such as “everything is under control,” whereas social media showed people standing in long queues and struggling to buy the necessities of life. The shared misinformation and rumors on social media became viral and received social validation, which created panic buying in many countries. Research limitations/implications: It is the responsibility of government, politicians, leaders, media and the public to control misinformation and rumors, as many people were unable to buy groceries due either to socio-economic status or their decisions of late buying, which increased depression among people. Originality/value: The study merged the theory of rumor (TORT) transmission and protection motivation theory (PMT) to understand how misinformation and rumors shared through social media increased global uncertainty and the desire to panic buy across the world.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The resulting themes provide understanding for constructing a coherent narrative that connects the quotations, keywords and themes together; this enables a thorough understanding of the data and helps to answer the research question.
“The resulting themes provide understanding for constructing a coherent narrative that connects the quotations, keywords and themes together; this enables a thorough understanding of the data and helps to answer the research question (Naeem, 2021).”
From A Step-by-Step Process of Thematic Analysis to Develop a Conceptual Model in Qualitative Research (2023) · cites this paper as Naeem, 2021
Cites
A Protection Motivation Theory of Fear Appeals and Attitude Change1
Rogers, R. W. (1975) · The Journal of Psychology · doi:10.1080/00223980.1975.9915803 · Cited by 6,805 · see citing works
Protection motivation and self-efficacy: A revised theory of fear appeals and attitude change
Maddux, J. E., & Rogers, R. W. (1983) · Journal of Experimental Social Psychology · doi:10.1016/0022-1031(83)90023-9 · Cited by 2,342 · see citing works
Systematic Literature Review on the Spread of Health-related Misinformation on Social Media
Wang, Y., McKee, M., Torbica, A., & Stuckler, D. (2019) · Social Science & Medicine · doi:10.1016/j.socscimed.2019.112552 · Cited by 1,806 · see citing works
Pennycook, G., McPhetres, J., Zhang, Y., Lu, J. G., & Rand, D. G. (2020) · Psychological Science · doi:10.1177/0956797620939054 · Cited by 1,715 · see citing works
Tandoc, E. C., Lim, Z.-W., & Ling, R. (2018) · Digital Journalism · doi:10.1080/21670811.2017.1360143 · Cited by 1,606 · see citing works
The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy
He, H., & Harris, L. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.05.030 · Cited by 1,455 · see citing works
Toward a theory of customer engagement marketing
Harmeling, C. M., Moffett, J. W., Arnold, M. J., & Carlson, B. D. (2016) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-016-0509-2 · Cited by 1,088 · see citing works
From Social to Sale: The Effects of Firm-Generated Content in Social Media on Customer Behavior
Kumar, A., Bezawada, R., Rishika, R., Janakiraman, R., & Kannan, P. K. (2015) · Journal of Marketing · doi:10.1509/jm.14.0249 · Cited by 1,006 · see citing works
What makes a useful online review? Implication for travel product websites
Liu, Z., & Park, S. (2015) · Tourism Management · doi:10.1016/j.tourman.2014.09.020 · Cited by 963 · see citing works
Verma, S., & Gustafsson, A. (2020) · Journal of business research · doi:10.1016/j.jbusres.2020.06.057 · Cited by 950 · see citing works
Laato, S., Islam, A. K. M. N., Farooq, A., & Dhir, A. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102224 · Cited by 891 · see citing works
Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak
Pantano, E., Pizzi, G., Scarpi, D., & Dennis, C. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.05.036 · Cited by 793 · see citing works
Fake news and COVID-19: modelling the predictors of fake news sharing among social media users
Apuke, O. D., & Omar, B. (2020) · Telematics and Informatics · doi:10.1016/j.tele.2020.101475 · Cited by 773 · see citing works
Trends in the diffusion of misinformation on social media
Allcott, H., Gentzkow, M. A., & Yu, C. (2019) · Research & Politics · doi:10.1177/2053168019848554 · Cited by 680 · see citing works
Chen, Q., Min, C., Zhang, W., Wang, G., Ma, X., & Evans, R. (2020) · Computers in Human Behavior · doi:10.1016/j.chb.2020.106380 · Cited by 652 · see citing works
Oh, O., Agrawal, M., & Rao, H. (2013) · MIS Q. · doi:10.25300/misq/2013/37.2.05 · Cited by 628 · see citing works
Panic buying in the COVID-19 pandemic: A multi-country examination
Islam, T., Pitafi, A. H., Arya, V., Wang, Y., Akhtar, N., Mubarik, S., & Xiaobei, L. (2021) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102357 · Cited by 552 · see citing works
Xia, L., Shin, H., & Burns, A. C. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.04.042 · Cited by 539 · see citing works
Islam, A. K. M. N., Laato, S., Talukder, S., & Sutinen, E. (2020) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2020.120201 · Cited by 538 · see citing works
Rumors and Health Care Reform: Experiments in Political Misinformation
Berinsky, A. J. (2015) · British Journal of Political Science · doi:10.1017/s0007123415000186 · Cited by 511 · see citing works
Theocharis, Y., Lowe, W., van Deth, J. W., & García-Albacete, G. (2015) · Information, Communication & Society · doi:10.1080/1369118x.2014.948035 · Cited by 504 · see citing works
Fagherazzi, G., Goetzinger, C., Rashid, M. A., Aguayo, G. A., & Huiart, L. (2020) · Journal of Medical Internet Research · doi:10.2196/19284 · Cited by 426 · see citing works
Barua, Z., Barua, S., Aktar, S., Kabir, N., & Li, M. (2020) · Progress in Disaster Science · doi:10.1016/j.pdisas.2020.100119 · Cited by 415 · see citing works
The diffusion of misinformation on social media: Temporal pattern, message, and source
Shin, J., Jian, L., Driscoll, K., & Bar, F. (2018) · Computers in Human Behavior · doi:10.1016/j.chb.2018.02.008 · Cited by 402 · see citing works
Beyond panic buying: consumption displacement and COVID-19
Hall, M. C., Prayag, G., Fieger, P., & Dyason, D. (2020) · Journal of Service Management · doi:10.1108/josm-05-2020-0151 · Cited by 385 · see citing works
Customer engagement and online reviews
Thakur, R. (2017) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2017.11.002 · Cited by 367 · see citing works
Perceived risks as barriers to Internet and e‐commerce usage
Liebermann, Y., & Stashevsky, S. (2002) · Qualitative Market Research An International Journal · doi:10.1108/13522750210443245 · Cited by 358 · see citing works
Managing the effectiveness of e-commerce platforms in a pandemic
Tran, L. T. T. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102287 · Cited by 357 · see citing works
Customer engagement behaviours in social media: Capturing innovation opportunities
Carlson, J., Rahman, M., Voola, R., & De Vries, N. (2018) · Journal of Services Marketing · doi:10.1108/jsm-02-2017-0059 · Cited by 345 · see citing works
Measuring and Modifying Consumer Impulsiveness: A Cost-Benefit Accessibility Framework
Puri, R. (1996) · Journal of Consumer Psychology · doi:10.1207/s15327663jcp0502_01 · Cited by 344 · see citing works
Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic
Naeem, M. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102226 · Cited by 340 · see citing works
Self-citationRather, R. A. (2021) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2021.100564 · Cited by 329 · see citing works
Laguna, L., Fiszman, S., Puerta, P., Chaya, C., & Tárrega, A. (2020) · Food Quality and Preference · doi:10.1016/j.foodqual.2020.104028 · Cited by 327 · see citing works
Inside out and outside in: How the COVID-19 pandemic affects self-disclosure on social media
Nabity-Grover, T., Cheung, C. M. K., & Thatcher, J. B. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102188 · Cited by 309 · see citing works
An intelligent framework using disruptive technologies for COVID-19 analysis
Abdel‐Basset, M., Chang, V. I. C., & Nabeeh, N. A. (2020) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2020.120431 · Cited by 275 · see citing works
Social media affordances: Enabling customer engagement
Cabiddu, F., Carlo, M. D., & Piccoli, G. (2014) · Annals of Tourism Research · doi:10.1016/j.annals.2014.06.003 · Cited by 269 · see citing works
Social media in emergency management: Twitter as a tool for communicating risks to the public
Panagiotopoulos, P., Barnett, J. C., Bigdeli, A. Z., & Sams, S. (2016) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2016.06.010 · Cited by 264 · see citing works
Triangulation in Data Collection
Flick, U. (2018) · The SAGE Handbook of Qualitative Data Collection · doi:10.4135/9781526416070.n34 · Cited by 261 · see citing works
Grover, P., Kar, A. K., Dwivedi, Y. K., & Janssen, M. (2018) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2018.09.009 · Cited by 239 · see citing works
Behaviorism, Constructivism, and Socratic Pedagogy
Boghossian, P. (2006) · Educational Philosophy and Theory · doi:10.1111/j.1469-5812.2006.00226.x · Cited by 209 · see citing works
Impact of social network structure on content propagation: A study using YouTube data
Yoganarasimhan, H. (2011) · Quantitative Marketing and Economics · doi:10.1007/s11129-011-9105-4 · Cited by 209 · see citing works
Enacting engagement online: framing social media use for the museum
Kidd, J. (2011) · Information Technology and People · doi:10.1108/09593841111109422 · Cited by 207 · see citing works
Mirbabaie, M., Bunker, D., Stieglitz, S., Marx, J., & Ehnis, C. (2020) · Journal of Information Technology · doi:10.1177/0268396220929258 · Cited by 192 · see citing works
Henkel, A. P., Čaić, M., Blaurock, M., & Okan, M. (2020) · Journal of service management · doi:10.1108/josm-05-2020-0145 · Cited by 190 · see citing works
Fake news: Acceptance by demographics and culture on social media
Rampersad, G., & Althiyabi, T. (2019) · Journal of Information Technology & Politics · doi:10.1080/19331681.2019.1686676 · Cited by 183 · see citing works
Grasping the potential of online social networks for foresight
Cachia, R., Compañó, R., & Costa, O. D. (2007) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2007.05.006 · Cited by 176 · see citing works
Intentions to trust and share online health rumors: An experiment with medical professionals
Chua, A. Y. K., & Banerjee, S. (2018) · Computers in Human Behavior · doi:10.1016/j.chb.2018.05.021 · Cited by 167 · see citing works
Social Stigma: The Hidden Threat of COVID-19
Abdelhafiz, A. S., & Alorabi, M. (2020) · Frontiers in Public Health · doi:10.3389/fpubh.2020.00429 · Cited by 164 · see citing works
COVID-19: Threat and fear in Indonesia.
Abdullah, I. (2020) · Psychological Trauma Theory Research Practice and Policy · doi:10.1037/tra0000878 · Cited by 158 · see citing works
A Theory of Rumor Transmission
Buckner, H. T. (1965) · Public Opinion Quarterly · doi:10.1086/267297 · Cited by 153 · see citing works
THE PSYCHOLOGY OF RUMOUR: A STUDY RELATING TO THE GREAT INDIAN EARTHQUAKE OF 1934
PRASAD, J. (1935) · British Journal of Psychology General Section · doi:10.1111/j.2044-8295.1935.tb00770.x · Cited by 151 · see citing works
Protection Motivation and the COVID-19 Virus
Kowalski, R. M., & Black, K. J. (2020) · Health Communication · doi:10.1080/10410236.2020.1847448 · Cited by 151 · see citing works
Reuter, C., & Spielhofer, T. (2016) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2016.07.038 · Cited by 150 · see citing works
User engagement for mobile payment service providers – introducing the social media engagement model
Grover, P., & Kar, A. K. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.12.002 · Cited by 150 · see citing works
eWOM credibility on social networking sites: A framework
Moran, G., & Muzellec, L. (2014) · Journal of Marketing Communications · doi:10.1080/13527266.2014.969756 · Cited by 144 · see citing works
A dynamic framework for managing customer engagement on social media
Shawky, S., Kubacki, K., Dietrich, T., & Weaven, S. K. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.03.030 · Cited by 139 · see citing works
Li, Y., Yang, S., Zhang, S., & Zhang, W. (2019) · Telematics and Informatics · doi:10.1016/j.tele.2019.101244 · Cited by 127 · see citing works
Information disclosure of social media users
Benson, V., Saridakis, G., & Tennakoon, H. (2015) · Information Technology and People · doi:10.1108/itp-10-2014-0232 · Cited by 119 · see citing works
Exploring the challenges, trends and issues for knowledge sharing
Muqadas, F., Rehman, M., Aslam, U., & Ur-Rahman, U. (2017) · VINE Journal of Information and Knowledge Management Systems · doi:10.1108/vjikms-06-2016-0036 · Cited by 119 · see citing works
Azemi, Y., Ozuem, W., & Howell, K. E. (2020) · Psychology and Marketing · doi:10.1002/mar.21326 · Cited by 108 · see citing works
Self-citationWhen social psychology became less social: Prasad and the history of rumor research
Bordia, P., & DiFonzo, N. (2002) · Asian Journal Of Social Psychology · doi:10.1111/1467-839x.00093 · Cited by 106 · see citing works
Naeem, M. (2020) · Qualitative Market Research An International Journal · doi:10.1108/qmr-04-2020-0050 · Cited by 106 · see citing works
Self-citationReflections on “social media: Influencing customer satisfaction in B2B sales” and a research agenda
Nunan, D., Sibai, O., Schivinski, B., & Christodoulides, G. (2018) · Industrial Marketing Management · doi:10.1016/j.indmarman.2018.03.009 · Cited by 103 · see citing works
An exploration into the practice of online service failure and recovery strategies in the Balkans
Azemi, Y., Ozuem, W., Howell, K. E., & Lancaster, G. (2018) · Journal of Business Research · doi:10.1016/j.jbusres.2018.08.035 · Cited by 101 · see citing works
Self-citationWang, Q., Yang, X., & Xi, W. (2017) · Information & Management · doi:10.1016/j.im.2017.10.004 · Cited by 100 · see citing works
Social media and the social movements in the Middle East and North Africa
Shirazi, F. (2013) · Information Technology and People · doi:10.1108/09593841311307123 · Cited by 98 · see citing works
Park, S. J., Lim, Y. S., & Park, H. W. (2015) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2015.02.003 · Cited by 97 · see citing works
Types of value and cost in consumer–green brands relationship and loyalty behaviour
Papista, E., Chrysochou, P., Krystallis, A., & Dimitriadis, S. (2017) · Journal of Consumer Behaviour · doi:10.1002/cb.1690 · Cited by 92 · see citing works
Larson, L. R. L., & Shin, H. (2018) · Services Marketing Quarterly · doi:10.1080/15332969.2018.1514795 · Cited by 91 · see citing works
Social Construction and Grounding
Griffith, A. M. (2017) · Philosophy and Phenomenological Research · doi:10.1111/phpr.12376 · Cited by 90 · see citing works
Seeking sincerity, finding forgiveness: YouTube apologies as image repair
Sandlin, J. K., & Gracyalny, M. L. (2018) · Public Relations Review · doi:10.1016/j.pubrev.2018.04.007 · Cited by 88 · see citing works
Global mortality benefits of COVID-19 action
Yoo, S., & Managi, S. (2020) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2020.120231 · Cited by 86 · see citing works
Towards early identification of online rumors based on long short-term memory networks
Liu, Y., Jin, X., & Shen, H. (2018) · Information Processing & Management · doi:10.1016/j.ipm.2018.11.003 · Cited by 78 · see citing works
Debunking rumors on social media: The use of denials
Pal, A., Chua, A. Y. K., & Goh, D. H. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2019.02.022 · Cited by 77 · see citing works
Handbook of Research on Deception, Fake News, and Misinformation Online
(2019) · Advances in media, entertainment and the arts (AMEA) book series · doi:10.4018/978-1-5225-8535-0 · Cited by 77 · see citing works
The impact of risk cultures: Citizens' perception of social media use in emergencies across Europe
Reuter, C., Kaufhold, M., Schmid, S., Spielhofer, T., & Hahne, A. S. (2019) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2019.119724 · Cited by 75 · see citing works
Karpen, I. O., & Conduit, J. (2020) · Journal of service management · doi:10.1108/josm-05-2020-0156 · Cited by 73 · see citing works
How do users respond to online rumor rebuttals?
Pal, A., Chua, A. Y. K., & Goh, D. H. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2019.106243 · Cited by 64 · see citing works
Aslam, U., Muqadas, F., Imran, M. K., & Ubaid-Ur-Rahman, U.-U.-R. (2018) · International journal of organizational analysis · doi:10.1108/ijoa-07-2017-1189 · Cited by 61 · see citing works
Role of media coverage in mitigating COVID-19 transmission: Evidence from China
Liu, N., Chen, Z., & Bao, G. (2020) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2020.120435 · Cited by 59 · see citing works
Neural Correlates of Impulsive Buying Tendencies during Perception of Product Packaging
Hubert, M., Hubert, M., Florack, A., Linzmajer, M., & Kenning, P. (2013) · Psychology and Marketing · doi:10.1002/mar.20651 · Cited by 55 · see citing works
Predicting consumer digital piracy behavior
Vida, I., Koklič, M. K., Kukar‐Kinney, M., & Penz, E. (2012) · Journal of Research in Interactive Marketing · doi:10.1108/17505931211282418 · Cited by 53 · see citing works
Social media brand engagement practices
Osei-Frimpong, K., McLean, G., & Famiyeh, S. (2019) · Information Technology and People · doi:10.1108/itp-05-2018-0220 · Cited by 50 · see citing works
Noymer, A. (2001) · Journal of Mathematical Sociology · doi:10.1080/0022250x.2001.9990256 · Cited by 47 · see citing works
Service quality in multichannel fashion retailing: an exploratory study
Patten, E., Ozuem, W., & Howell, K. E. (2020) · Information Technology and People · doi:10.1108/itp-11-2018-0518 · Cited by 37 · see citing works
Self-citationUnderstanding Online Falsehood From the Perspective of Social Problem
Pal, A., & Banerjee, S. (2019) · Advances in media, entertainment and the arts (AMEA) book series · doi:10.4018/978-1-5225-8535-0.ch001 · Cited by 32 · see citing works
Beitelspacher, L. S., Hansen, J. D., Johnston, A. C., & Deitz, G. D. (2012) · The Journal of Marketing Theory and Practice · doi:10.2753/mtp1069-6679200202 · Cited by 27 · see citing works
Gaspar, R., Yan, Z., & Domingos, S. (2019) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2019.04.029 · Cited by 21 · see citing works
Robotic transformative service research
Henkel, A. P., Čaić, M., Blaurock, M., & Okan, M. (2020) · doi:10.1108/josm-05-2020-0145/full/html · Cited by 21 · see citing works
Kim, J., Lee, Y., & Park, H. W. (2015) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2015.11.012 · Cited by 19 · see citing works
Protection motivation theory and brick-and-mortar salespeople
Good, M. C., & Hyman, M. R. (2020) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-05-2019-0155 · Cited by 9 · see citing works
Handling of Hoax News According to Law Number 1 of 1946
Panggabean, M. L. (2020) · Cited by 8 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
A Step-by-Step Process of Thematic Analysis to Develop a Conceptual Model in Qualitative Research
Naeem, M., Ozuem, W., Howell, K., & Ranfagni, S. (2023) · International Journal of Qualitative Methods · doi:10.1177/16094069231205789 · Cited by 2,243 · see citing works
“During data collection, researchers might take note of participants ’ most frequently used keywords, as suggested by Naeem and Ozuem (2022a).”
BackgroundMethodInfluentialSelf-citationNaeem, M., Ozuem, W., Howell, K., & Ranfagni, S. (2024) · International Journal of Qualitative Methods · doi:10.1177/16094069241229777 · Cited by 294 · see citing works
Self-citationAslam, U., & Davis, L. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103577 · Cited by 72 · see citing works
Understanding the accessibility of retail mobile banking during the COVID-19 pandemic
Naeem, M., Ozuem, W., & Ward, P. (2022) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-02-2021-0064 · Cited by 46 · see citing works
Self-citationGuo, F., Zhou, A., Zhang, X., Xu, X., & Liu, X. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2022.107521 · Cited by 36 · see citing works
Wilk, V., Roni, S. M., & Jie, F. (2022) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-06-2021-0400 · Cited by 37 · see citing works
Chen, T., Wu, X., Wang, B., & Yang, J. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.104067 · Cited by 33 · see citing works
Ozuem, W., Willis, M., Ranfagni, S., Howell, K. E., & Rovai, S. (2023) · Information Technology and People · doi:10.1108/itp-05-2022-0371 · Cited by 34 · see citing works
Self-citationFake news on Facebook and their impact on supply chain disruption during COVID-19
Hossain, M. A., Chowdhury, M. M. H., Pappas, I. O., Metri, B. A., Hughes, L., & Dwivedi, Y. K. (2022) · Annals of Operations Research · doi:10.1007/s10479-022-05124-1 · Cited by 28 · see citing works
Guo, Y., & Hsu, F. (2023) · British Food Journal · doi:10.1108/bfj-05-2022-0434 · Cited by 28 · see citing works
From Adolescents' Eyes: Assessing an Indicator-Based Intervention to Combat Misinformation on TikTok
Hartwig, K., Biselli, T., Schneider, F., & Reuter, C. (2024) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3613904.3642264 · Cited by 28 · see citing works
Naeem, M., & Ozuem, W. (2022) · Qualitative Market Research An International Journal · doi:10.1108/qmr-02-2021-0028 · Cited by 25 · see citing works
Self-citationSulaimani, A. H. A. A., & Ozuem, W. (2022) · Transforming Government People Process and Policy · doi:10.1108/tg-04-2022-0044 · Cited by 22 · see citing works
Self-citationMalhotra, G., & Fatehpuria, N. (2024) · Benchmarking An International Journal · doi:10.1108/bij-09-2023-0599 · Cited by 22 · see citing works
Panic buying and fake news in urban vs. rural England: A case study of twitter during COVID-19
Ali, M., Gomes, L. M., Azab, N., Souza, J. G. D. M., Sorour, M. K., & Kimura, H. (2023) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2023.122598 · Cited by 21 · see citing works
Shek, D. T. L. (2024) · Applied Research in Quality of Life · doi:10.1007/s11482-024-10350-9 · Cited by 22 · see citing works
Sitar‐Tăut, D., & Mican, D. (2022) · Online Information Review · doi:10.1108/oir-11-2021-0621 · Cited by 20 · see citing works
Augmented Reality (AR) in Retailing: Customers’ Experience in Luxury Fashion
Mekonnen, A. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9_5 · Cited by 16 · see citing works
Factors impeding buy now, pay later (BNPL) adoption in India: A mixed-method approach
Mukherjee, S. (2025) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2025.104402 · Cited by 14 · see citing works
Alwani, H., & Bhukya, R. (2025) · International Journal of Consumer Studies · doi:10.1111/ijcs.70095 · Cited by 14 · see citing works
Understanding the process of meanings, materials, and competencies in adoption of mobile banking
Naeem, M., Ozuem, W., Howell, K. E., & Ranfagni, S. (2022) · Electronic Markets · doi:10.1007/s12525-022-00610-7 · Cited by 17 · see citing works
Self-citationDigital Transformation for Fashion and Luxury Brands
Ozuem, W., Ranfagni, S., & Willis, M. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9 · Cited by 14 · see citing works
Self-citationWu, Y., Shen, X., & Sun, Y. (2022) · Information Technology and People · doi:10.1108/itp-01-2022-0072 · Cited by 13 · see citing works
Chen, H., Chen, Y., Xu, X., & Atkin, D. (2025) · Information Technology & People · doi:10.1108/itp-04-2023-0390 · Cited by 10 · see citing works
Alenizi, A. S. (2022) · Journal of Islamic marketing · doi:10.1108/jima-01-2022-0019 · Cited by 13 · see citing works
Timeliness-aware rumor sources identification in community-structured dynamic online social networks
Huang, D.-W., Wu, W., Bi, J., Li, J., Gan, C., & Zhou, W. J. (2024) · Information Sciences · doi:10.1016/j.ins.2024.121508 · Cited by 10 · see citing works
The Toxic Legacy of Nickel Production and Its Impact on Environmental Health: A Case Study
Levická, J., & Orlíková, M. (2024) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph21121641 · Cited by 9 · see citing works
Johnsson, S., Andrei, M., & Johansson, M. (2025) · Energy · doi:10.1016/j.energy.2025.135040 · Cited by 9 · see citing works
Kim, J., Chan‐Olmsted, S. M., & Chen, H. (2022) · Information Technology and People · doi:10.1108/itp-02-2022-0107 · Cited by 8 · see citing works
Nutsugah, N., Mensah, K., Odoom, R., & Ayarnah, A. (2024) · Online Information Review · doi:10.1108/oir-07-2022-0366 · Cited by 7 · see citing works
Kahlawi, A., Masri, F., Ahmed, W., & Vidal‐Alaball, J. (2025) · Journal of Medical Internet Research · doi:10.2196/58656 · Cited by 7 · see citing works
Understanding social, local and mobile (SoLoMo) commerce in fashion retailing using SOR framework
Koul, S., & Jasrotia, S. S. (2025) · Journal of Fashion Marketing and Management · doi:10.1108/jfmm-04-2024-0154 · Cited by 9 · see citing works
Whose imagination? Conflicting narratives and sociotechnical futures of visual generative AI
Laba, N. (2025) · AI & Society · doi:10.1007/s00146-025-02675-2 · Cited by 5 · see citing works
Ozuem, W., & Willis, M. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9_1 · Cited by 6 · see citing works
Self-citationUsing ERPs to unveil the authenticity evaluation and neural response to online rumors
Ding, Y., Yang, X., Zhang, W., Lyu, W., & Wang, M. Y. (2024) · Scientific Reports · doi:10.1038/s41598-024-82696-x · Cited by 4 · see citing works
Agarwal, A., Sebastian, M. P., & Krishnan, S. (2026) · Internet Research · doi:10.1108/intr-01-2025-0050 · Cited by 4 · see citing works
Kallevig, A. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9_12 · Cited by 4 · see citing works
Chen, M., An, L., Li, G., & Yu, C. (2022) · Information Technology and People · doi:10.1108/itp-12-2021-0991 · Cited by 4 · see citing works
Naeem, M., Ozuem, W., Howell, K. E., & Ranfagni, S. (2024) · Psychology and Marketing · doi:10.1002/mar.21968 · Cited by 4 · see citing works
Self-citationOlakoyenikan, O. (2024) · International Journal of Innovative Science and Research Technology (IJISRT) · doi:10.38124/ijisrt/ijisrt24sep585 · Cited by 4 · see citing works
An Investigation of the Use of Theories in Misinformation Studies
Ogbadu‐Oladapo, L., Chung, H.-K., Li, J., & Chen, J. (2023) · Proceedings of the Association for Information Science and Technology · doi:10.1002/pra2.790 · Cited by 4 · see citing works
Liu, X., Shen, W., Hu, X.-Y., & Lu, F. (2025) · The American Journal of Psychology · doi:10.5406/19398298.138.1.03 · Cited by 3 · see citing works
Xing, Z., He, C., Dai, X., Sheng, H., & Pan, Y. (2025) · Regional Studies · doi:10.1080/00343404.2025.2546972 · Cited by 3 · see citing works
Globalisation Versus Deglobalisation in the Fashion Industry
Bowen, G. L., & Bowen, R. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9_16 · Cited by 3 · see citing works
Smartphones and Digital Customer’s Journey
Appiah, D., & Watson, A. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9_19 · Cited by 3 · see citing works
Sui, Y., Luqman, A., Unhale, M., Schiavone, F., & Cuomo, M. T. (2023) · Information Technology and People · doi:10.1108/itp-02-2023-0150 · Cited by 3 · see citing works
Ruokolainen, H. (2022) · Information Research · doi:10.47989/colis2229 · Cited by 3 · see citing works
Aykara, A., & Albayrak, H. (2024) · Journal of Social Service Research · doi:10.1080/01488376.2024.2431576 · Cited by 2 · see citing works
Yu, Z., Yan, R., Wu, S., Jiang, M., & Yang, F. (2026) · Chaos Solitons & Fractals · doi:10.1016/j.chaos.2026.118287 · Cited by 2 · see citing works
Baig, F. N., Salman, F., Husain, S., & Saqib, S. I. (2026) · Information Technology and People · doi:10.1108/itp-05-2025-0650 · Cited by 2 · see citing works
Li, J., Chen, Y., Zhao, X., Yang, X., & Wang, F. (2023) · Frontiers in Public Health · doi:10.3389/fpubh.2023.1258466 · Cited by 2 · see citing works
Damghanian, H., Hedayati, S., Farhadinejad, M., & Rastgar, A. A. (2023) · Heliyon · doi:10.1016/j.heliyon.2023.e21445 · Cited by 6 · see citing works
Cheng, L., Tu, Y., & Shen, W. (2024) · Natural Hazards Review · doi:10.1061/nhrefo.nheng-2192 · Cited by 2 · see citing works
Brackley, D., & Wells, R. (2025) · PLoS ONE · doi:10.1371/journal.pone.0315142 · Cited by 2 · see citing works
Salience and medication panic buying
Lyu, X., Cai, X., & He, D. (2025) · Journal of Economic Behavior & Organization · doi:10.1016/j.jebo.2025.106949 · Cited by 2 · see citing works
Li, J., Luo, J., Wang, M., & Chen, P. (2024) · Journal of the Knowledge Economy · doi:10.1007/s13132-024-02141-2 · Cited by 2 · see citing works
RetractedMasłowska, E., Guo, Z., Oh, S., & Smit, E. S. (2025) · European Journal of Health Communication · doi:10.47368/ejhc.2025.101 · Cited by 1 · see citing works
Liu, Y., Wu, P., & Wu, Y. (2025) · Internet Research · doi:10.1108/intr-07-2023-0571 · Cited by 1 · see citing works
Kapiyangoda, K. K., & Gooneratne, T. N. (2025) · Journal of Accounting & Organizational Change · doi:10.1108/jaoc-03-2024-0088 · Cited by 1 · see citing works
The nature of agency: designing agentic systems using a biomimetic lens
Malik, T., Hughes, L., Dwivedi, Y. K., Mello, N. D., Barahona, I., & Jeon, I. (2026) · Journal of Systems and Information Technology · doi:10.1108/jsit-07-2025-0306 · Cited by 2 · see citing works
Virtual Focus Group Methodology – Example from IT Industry
Dias, M. D. O., & Teles, A. C. (2023) · British Journal of Multidisciplinary and Advanced Studies · doi:10.37745/bjmas.2022.0130 · Cited by 1 · see citing works
Social media as a behavior depolarizer: evidence from Russia–Ukraine conflict
Yadav, J., Singh, K., Rana, N. P., & Dennehy, D. (2024) · Information Technology and People · doi:10.1108/itp-12-2022-0972 · Cited by 3 · see citing works
Rakgwata, P. A., & Mphephu, P. (2025) · International Journal of Business Ecosystem and Strategy (2687-2293) · doi:10.36096/ijbes.v7i2.728 · Cited by 1 · see citing works
Muñoz-Chávez, J. P., García-Contreras, R., & Valle-Cruz, D. (2022) · Advances in marketing, customer relationship management, and e-services book series · doi:10.4018/978-1-6684-4168-8.ch003 · Cited by 1 · see citing works
Social Structure, Security, Disaster, and Panic Buying
Sharma, P., & Pokharel, M. (2022) · Springer eBooks · doi:10.1007/978-3-031-10278-3_4 · Cited by 1 · see citing works
Factors that Influence the Mechanism of Panic Buying: The Moderating Role of Personal Cognition
Lianjie, C., Ahmad, A., & Kassim, A. A. M. (2023) · International Journal of Professional Business Review · doi:10.26668/businessreview/2023.v8i8.2990 · Cited by 1 · see citing works
Timeliness-Aware Multiple Rumor Sources Estimation in Dynamic Online Social NetworksPreprint
Huang, D.-W., Wu, W., Bi, J., Li, J., Gan, C., & Zhou, W. J. (2024) · SSRN Electronic Journal · doi:10.2139/ssrn.4733662 · Cited by 1 · see citing works
Diyoka, C. K., Chuy, K. D., Saidi, A. S., Mukanga, P. P., Omba, I. K., & Nkola, A. M. (2026) · Research Square · doi:10.21203/rs.3.rs-10651748/v1 · Cited by 1 · see citing works
Foster, S., & Welch, N. (2026) · Journal of Intercollegiate Sport · doi:10.17161/jis.v19i3.24806
Utjecaj pandemije COVID-19 na kupovno ponašanje
Šošić, M. M., Vojvodić, K., & Brajković, T. (2023) · International journal of multidisciplinarity in business and science · doi:10.56321/ijmbs.9.15.5
Strategies for Greening the Fashion Supply Chain
Bowen, G. L., & Bowen, D. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9_13
Transition of Competences in the Digital Fashion Industry: Organisations and Facilitation Tools
Varra, L. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9_21
Enterprise Social Media and Digital Creativity for Fashion Brands
Zeng, X., & Jawad, C. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9_11
Customer-Brand Interactions and Service Failure Recovery
Ayertey, S., & Okafor, S. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9_15
The Customer Experience with Fashion Sale Robots: A Psycho-interpretative Framework
Montera, R., Ciasullo, M. V., Cucari, N., & Bianco, R. (2024) · Springer eBooks · doi:10.1007/978-3-031-35589-9_10
THE IMPACT OF SOCIAL MEDIA ON CONSUMERS: ANALYSIS OF TRENDS AND MARKETING STRATEGIES
Назаренко, Н., & Krytsun, Y. (2024) · Social Economics · doi:10.26565/2524-2547-2024-67-12
The Risks of Innovation in Artificial Intelligence
Maroufi, Y. K. E., & Sánchez, L. M. F. (2025) · Advances in computational intelligence and robotics book series · doi:10.4018/979-8-3693-8156-4.ch016
Levická, J., & Strculová, Z. (2024) · Revue of Social Sevices / Revue sociálnych služieb · doi:10.34135/rss.240204
(2025) · Dunod eBooks · doi:10.3917/dunod.compe.2025.01.0488
Asadi, S., & Sultana, T. (2025) · Journal of Creative Communications · doi:10.1177/09732586251358051
Sharma, A., Mohapatra, S., Narasimhan, H., & Ji, S. (2025) · Research Square · doi:10.21203/rs.3.rs-7255433/v1
The “trickle-across” phenomenon: consumption-mimicking in emerging markets in a stress environment
Belbağ, A. G., Deligonul, S. Z., Üner, M., & Cavusgil, S. (2025) · International Journal of Emerging Markets · doi:10.1108/ijoem-08-2024-1471
An empirical study on curbing believability and sharing intention of fake news
Chen, J., Bock, G., & Kim, H.-M. (2025) · Information Technology and Management · doi:10.1007/s10799-025-00475-0
Küçükkocaoğlu, G., & ÖZDEN, A. T. (2025) · Eurasian economic review : · doi:10.1007/s40822-025-00338-7
Muene, A., Matjie, M. A., & Mabasa, F. D. (2025) · International Journal of Applied Research in Business and Management · doi:10.51137/wrp.ijarbm.422
Evaluating South Texas Local Government Responses and Managerial Roles During the COVID-19 Pandemic
Haruna, P. F., & Zvobgo, V. (2026) · State and Local Government Review · doi:10.1177/0160323x261423240
Lin, G.-H., Shu, W., Li, Y.-W., & Sun, J. (2026) · Central European Journal of Operations Research · doi:10.1007/s10100-026-01015-z
Azemi, Y., & Ozuem, W. (2026) · Information Technology and People · doi:10.1108/itp-03-2023-0223
Self-citationCollaborative governance of AIGC disinformation: key factors and strategic dynamics
Zhang, T., Qiu, J., & Xu, Z. (2026) · Aslib Journal of Information Management · doi:10.1108/ajim-07-2025-0535
Fan, Y., Soon, W. M. A., & Kah Loon, N. G. (2026) · Journal of Statistics and Data Science Education · doi:10.1080/26939169.2026.2685694
Ha, S., & Min, Y. (2026) · Convergence. The International Journal of Research into New Media Technologies · doi:10.1177/13548565261468610
Zhao, Q., Yu, H., & Chen, X. (2026) · Frontiers in Public Health · doi:10.3389/fpubh.2026.1894652
Addo, R. A., & Ansah-Mensah, K. (2026) · Urban Forum · doi:10.1007/s12132-026-09565-w
Fear, construal level, and gender in panic buying under threat: evidence from two experiments
Lepicovsky, M., Khenfer, J., & Seih, Y. (2026) · Current Psychology · doi:10.1007/s12144-026-10178-6
- Authors
- Naeem, M., & Ozuem, W.
- Affiliations
- University of Gloucestershire (GB)
- University of Cumbria (GB)
- Venue
- Information Technology & People
- Publisher
- Emerald
- Published
- 2021-10-27
- Volume
- 35
- Issue
- 7
- Pages
- 2140-2166
- ISSN
- 0959-3845 (ISSN-L)
- OpenAlex
- W3210966448
- Cited by
- 94
- References
- 92
- Citations by year
- 2026: 14 · 2025: 22 · 2024: 30 · 2023: 13 · 2022: 15
- FWCI
- 20.10
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information Technology and People (publishedVersion)
- Insight (University of Cumbria) (acceptedVersion)
- Research Repository (University of Gloucestershire) (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Misinformation and Its Impacts
- Social Sciences › Communication › Communication and COVID-19 Impact
- Social Sciences › Communication › Public Relations and Crisis Communication
- Keywords
- misinformation, rumors, panic buying, COVID-19 pandemic, social media, protection motivation theory, social validation, viral content, threat perception, socioeconomic disparities, depression
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review