The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak
Open accessAbstract
The COVID-19 pandemic (that started in early 2020) is causing several disruptions in the short- and mid-term, to which businesses have to adapt. Some retailers have reacted to the emergency immediately, displaying a plethora of different intervention types. The authors aim to synthesize the challenges that retailers are facing during the COVID-19 emergency. We do this from the perspective of both consumers and managers, with the goal of providing guidelines on and examples of how retailers can handle this unprecedented situation.
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Citations
Cites
Ivanov, D. (2020) · Transportation Research Part E: Logistics and Transportation Review · doi:10.1016/j.tre.2020.101922 · Cited by 2,280
Cited by
Beyond panic buying: consumption displacement and COVID-19
Hall, M. C., Prayag, G., Fieger, P., & Dyason, D. (2020) · Journal of Service Management · doi:10.1108/josm-05-2020-0151 · Cited by 385
Sheng, J., Amankwah‐Amoah, J., Khan, Z., & Wang, X. (2021) · British Journal of Management · doi:10.1111/1467-8551.12441 · Cited by 369
“On the other hand, scholars have suggested that brands should strengthen digital communications and interactions via online channels with customers during the emergency (Pantano et al ., 2020).”
BackgroundRahman, M. S., Bag, S., Hossain, M. A., Abdel Fattah, F. A. M., Gani, M. O., & Rana, N. P. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103273 · Cited by 170
Ozuem, W., Ranfagni, S., Willis, M., Rovai, S., & Howell, K. (2021) · Psychology & Marketing · doi:10.1002/mar.21527 · Cited by 140
Naeem, M., & Ozuem, W. (2022) · Information Technology & People · doi:10.1108/itp-01-2021-0061 · Cited by 94
Metadata
- Authors
- Pantano, E., Pizzi, G., Scarpi, D., & Dennis, C.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2020-08
- Volume
- 116
- Pages
- 209-213
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W3027747257
- Cited by
- 790
- References
- 1
- FWCI
- 118.72
- Type
- journal article
- Language
- en
- Open access
- green
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- Pantano, E., Pizzi, G., Scarpi, D., & Dennis, C. (2020). Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2020.05.036
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
