The DOI matches its Crossref record; 100 of the 101 references it cites were found in a registry or an index.
I Am ChatGPT, the ultimate AI Chatbot! Investigating the determinants of users' loyalty and ethical usage concerns of ChatGPT
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In the citing paper
“Hence, replacing humanhuman interactions with human-AI interactions, along with ethical concerns and heightened perceptions of creepiness, the absence of personalization and empathy, could potentially result in adverse effects on the brand experience and customer loyalty (Luo et al., 2019;Rajaobelina et al., 2021;Niu & Mvondo, 2024).”
From Navigating the perils of artificial intelligence: a focused review on ChatGPT and responsible research and innovation (2024) · cites this paper as Niu & Mvondo, 2024
Citations
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
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A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
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Information Systems Success: The Quest for the Dependent Variable
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Common Method Bias in PLS-SEM: A Full Collinearity Assessment Approach
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Oliver, R. L. (1999) · Journal of Marketing · doi:10.1177/00222429990634s105 · Cited by 4,898
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Wang, R. Y., & Strong, D. M. (1996) · Journal of Management Information Systems · doi:10.1080/07421222.1996.11518099 · Cited by 4,672
Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E. L., Jeyaraj, A., Kar, A. K., Baabdullah, A. M., Koohang, A., Raghavan, V., Ahuja, M., et al. (2023) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2023.102642 · Cited by 4,584
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Cited by
Sorted by citations
ChatGPT awareness, acceptance, and adoption in higher education: The role of trust as a cornerstone
Shahzad, M. F., Xu, S., & Javed, I. (2024) · International Journal of Educational Technology in Higher Education · doi:10.1186/s41239-024-00478-x · Cited by 274
Shahzad, M. F., Xu, S., An, X., & Javed, I. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.103867 · Cited by 250
Baig, M. I., & Yadegaridehkordi, E. (2025) · International Journal of Educational Technology in Higher Education · doi:10.1186/s41239-025-00506-4 · Cited by 161
Shahzad, M. F., Xu, S., & Asif, M. (2025) · British Educational Research Journal · doi:10.1002/berj.4084 · Cited by 103
Application of Large Language Models in Cybersecurity: A Systematic Literature Review
Hasanov, I. J., Virtanen, S., Hakkala, A., & Isoaho, J. (2024) · IEEE Access · doi:10.1109/access.2024.3505983 · Cited by 128
Metadata
- Authors
- Niu, B., & Mvondo, G. F. N.
- Affiliations
- Shenzhen University (CN)
- Corresponding author
- Mvondo, Gustave Florentin Nkoulou
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2024-01
- Volume
- 76
- Pages
- 103562
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W4386950760
- Cited by
- 178
- References
- 101
- Citations by year
- 2026: 52 · 2025: 74 · 2024: 49
- FWCI
- 15.75
- Type
- journal article
- Language
- en
- Open access
- green
- doi.org
- Licence
- Locations
- Journal of Retailing and Consumer Services (publishedVersion)
- SSRN Electronic Journal (acceptedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Keywords
- ChatGPT, AI chatbots, user satisfaction, user loyalty, ethical considerations, information quality, perceived usefulness, coolness, technology affinity, posthumanism, technology acceptance model, information system success
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