Cited by 178AI in Service InteractionsTechnology Adoption and User BehaviourCustomer Service Quality and Loyalty

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I Am ChatGPT, the ultimate AI Chatbot! Investigating the determinants of users' loyalty and ethical usage concerns of ChatGPT

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Niu, Ben, Mvondo, Gustave Florentin Nkoulou·2024·Journal of Retailing and Consumer Services

DOI 10.1016/j.jretconser.2023.103562

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Authors: Niu, B., & Mvondo, G. F. N.
Affiliations: Shenzhen University (CN)
Corresponding author: Mvondo, Gustave Florentin Nkoulou
ORCID: Niu, Ben
Mvondo, Gustave Florentin Nkoulou
Venue: Journal of Retailing and Consumer Services
Publisher: Elsevier BV
Published: 2024-01
Volume: 76
Pages: 103562
ISSN: 0969-6989 (ISSN-L)
DOI: 10.1016/j.jretconser.2023.103562
OpenAlex: W4386950760
Cited by: 178
References: 101
Citations by year: 2026: 52 · 2025: 74 · 2024: 49
FWCI: 15.75
Type: journal article
Language: en
Open access: green
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doi.org/10.15223/policy-029 (stm-asf)
doi.org/10.15223/policy-004 (stm-asf)
Locations: Journal of Retailing and Consumer Services (publishedVersion)
SSRN Electronic Journal (acceptedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords: ChatGPT, AI chatbots, user satisfaction, user loyalty, ethical considerations, information quality, perceived usefulness, coolness, technology affinity, posthumanism, technology acceptance model, information system success

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I Am ChatGPT, the ultimate AI Chatbot! Investigating the determinants of users' loyalty and ethical usage concerns of ChatGPT

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