An Ethical Analysis of Emotional Labor
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Suppressing negative emotions tends to increase emotional exhaustion and depersonalization and decrease feelings of personal accomplishment.
“Suppressing negative emotions tends to increase emotional exhaustion and depersonalization and decrease feelings of personal accomplishment (Barry et al., 2019;Goodwin et al., 2011;Pugh et al., 2011).”
From The Emergence of Racialized Labor and Racial Battle Fatigue in the African American Student Network (AFAM) (2020) · cites this paper as Barry et al., 2019
Cites
(1994) · Journal of the American Dietetic Association · doi:10.1016/0002-8223(94)92216-0 · Cited by 46,726 · see citing works
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001) · Annual Review of Psychology · doi:10.1146/annurev.psych.52.1.397 · Cited by 12,852 · see citing works
Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign
Karasek, R. A. (1979) · Administrative Science Quarterly · doi:10.2307/2392498 · Cited by 12,597 · see citing works
Research in Organizational Behavior.
Grimes, A. J., Cummings, L. L., & Staw, B. M. (1986) · Administrative Science Quarterly · doi:10.2307/2392975 · Cited by 11,303 · see citing works
The emerging field of emotion regulation: an integrative review
Gross, J. J. (1998) · Review of General Psychology · doi:10.1037/1089-2680.2.3.271 · Cited by 9,916 · see citing works
Academy of Management Executive
(2010) · The Academy of Management executive/Academy of Management executive · doi:10.5465/ame · Cited by 9,051 · see citing works
The Managed Heart: Commercialization of Human Feeling
Tropman, J. E., & Hochschild, A. R. (1984) · Journal of Policy Analysis and Management · doi:10.2307/3324333 · Cited by 8,747 · see citing works
(1996) · Consulting Psychologists Press eBooks · Cited by 7,863 · see citing works
Groundwork for the Metaphysics of Morals
Kant, I., & Korsgaard, C. M. (2012) · Cambridge University Press eBooks · doi:10.1017/cbo9780511809590.004 · Cited by 3,731 · see citing works
Toward a universal psychological structure of human values.
Schwartz, S. H., & Bilsky, W. (1987) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.53.3.550 · Cited by 3,617 · see citing works
Groundwork of The Metaphysic of Morals
Kant, I. (2020) · Routledge eBooks · doi:10.4324/9780203714805-2 · Cited by 3,280 · see citing works
American Philosophical Quarterly
(2023) · American Philosophical Quarterly · doi:10.5406/21521123.60.4.09 · Cited by 3,244 · see citing works
Raz, J. (1988) · doi:10.1093/0198248075.001.0001 · Cited by 2,905 · see citing works
Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
Brotheridge, C. M., & Grandey, A. A. (2002) · Journal of Vocational Behavior · doi:10.1006/jvbe.2001.1815 · Cited by 2,389 · see citing works
Grandey, A. A. (2003) · Academy of Management Journal · doi:10.2307/30040678 · Cited by 2,285 · see citing works
The Managed Heart: Commercialization Of Human Feeling
Hochschild, A. R. 1. (1983) · Works - Scholarship, Research, & Creative Expression (Swarthmore College) · Cited by 1,835 · see citing works
Rousseau, D. M. (1990) · Journal of Organizational Behavior · doi:10.1002/job.4030110506 · Cited by 1,811 · see citing works
Expression of Emotion as Part of the Work Role
Rafaeli, A., & Sutton, R. I. (1987) · Academy of Management Review · doi:10.2307/257991 · Cited by 1,489 · see citing works
CHANGING OBLIGATIONS AND THE PSYCHOLOGICAL CONTRACT: A LONGITUDINAL STUDY.
Robinson, S. L., Kraatz, M. S., & Rousseau, D. M. (1994) · Academy of Management Journal · doi:10.2307/256773 · Cited by 1,403 · see citing works
List, C., & Pettit, P. (2011) · doi:10.1093/acprof:oso/9780199591565.001.0001 · Cited by 1,344 · see citing works
The dimensionality and antecedents of emotional labor strategies
Diefendorff, J., Croyle, M. H., & Gosserand, R. H. (2005) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2004.02.001 · Cited by 1,335 · see citing works
On the costs and benefits of emotional labor: A meta-analysis of three decades of research.
Hulsheger, U. R., & Schewe, A. F. (2011) · Journal of Occupational Health Psychology · doi:10.1037/a0022876 · Cited by 1,304 · see citing works
The contracts of individuals and organizations
Parks, J. M. (1993) · Cited by 1,145 · see citing works
A meta-analysis of burnout with job demands, resources, and attitudes
Alarcon, G. M. (2011) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2011.03.007 · Cited by 1,083 · see citing works
Testing a conservation of resources model of the dynamics of emotional labor.
Brotheridge, C., & Lee, R. T. (2002) · Journal of Occupational Health Psychology · doi:10.1037/1076-8998.7.1.57 · Cited by 998 · see citing works
Hennig-Thurau, T., Groth, M., Paul, M., & Gremler, D. D. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.3.58 · Cited by 819 · see citing works
The Sociology of Emotional Labor
Wharton, A. S. (2009) · Annual Review of Sociology · doi:10.1146/annurev-soc-070308-115944 · Cited by 801 · see citing works
The Corporation as a Moral Person
French, P. A. (1979) · DigitalGeorgetown (Georgetown University Library) · Cited by 705 · see citing works
Emotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664 · see citing works
Kagan, S. (1991) · doi:10.1093/0198239165.001.0001 · Cited by 638 · see citing works
Sutton, R. I., & Rafaeli, A. (1988) · Academy of Management Journal · doi:10.2307/256456 · Cited by 605 · see citing works
Groth, M., Hennig-Thurau, T., & Walsh, G. (2009) · Academy of Management Journal · doi:10.5465/amj.2009.44634116 · Cited by 580 · see citing works
Antecedents and consequences of emotional display rule perceptions.
Diefendorff, J., & Richard, E. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.2.284 · Cited by 562 · see citing works
Business Ethics: A Kantian Perspective
Bowie, N. E. (2017) · Cambridge University Press eBooks · doi:10.1017/9781316343210 · Cited by 533 · see citing works
Emotion work and job stressors and their effects on burnout
Zapf, D., Seifert, C., Schmutte, B., Mertini, H., & Holz, M. (2001) · Psychology and Health · doi:10.1080/08870440108405525 · Cited by 526 · see citing works
(2008) · Springer eBooks · doi:10.1007/978-0-387-48907-0_7 · Cited by 487 · see citing works
Psychological Contracts in the Workplace: Understanding the Ties That Motivate
Rousseau, D. M. (2004) · Academy of Management Perspectives · doi:10.5465/ame.2004.12689213 · Cited by 484 · see citing works
IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE‐SAMPLING STUDY
Judge, T. A., Woolf, E. F., & Hurst, C. (2009) · Personnel Psychology · doi:10.1111/j.1744-6570.2008.01129.x · Cited by 461 · see citing works
A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender
Scott, B., & Barnes, C. (2011) · Academy of Management Journal · doi:10.5465/amj.2011.59215086 · Cited by 460 · see citing works
Goodpaster, K. E. (1982) · Business and Professional Ethics Journal · doi:10.5840/bpej19821321 · Cited by 458 · see citing works
TEMPORAL DISCOUNTING: BASIC RESEARCH AND THE ANALYSIS OF SOCIALLY IMPORTANT BEHAVIOR
Critchfield, T. S., & Kollins, S. H. (2001) · Journal of Applied Behavior Analysis · doi:10.1901/jaba.2001.34-101 · Cited by 439 · see citing works
Free to be you and me: A climate of authenticity alleviates burnout from emotional labor.
Grandey, A. A., Foo, S. C., Groth, M., & Goodwin, R. E. (2011) · Journal of Occupational Health Psychology · doi:10.1037/a0025102 · Cited by 428 · see citing works
Emotional labor and leadership: A threat to authenticity?
Gardner, W. L., Fischer, D., & Hunt, J. G. (2009) · The Leadership Quarterly · doi:10.1016/j.leaqua.2009.03.011 · Cited by 409 · see citing works
Trougakos, J. P., Beal, D. J., Green, S. G., & Weiss, H. M. (2008) · Academy of Management Journal · doi:10.5465/amj.2008.30764063 · Cited by 400 · see citing works
Emotional labor actors: a latent profile analysis of emotional labor strategies.
Gabriel, A., Daniels, M., Diefendorff, J., & Greguras, G. (2015) · Journal of Applied Psychology · doi:10.1037/a0037408 · Cited by 392 · see citing works
Beyond demand–control: Emotional labour and symptoms of burnout in teachers
Näring, G. W. B., Briët, M., & Brouwers, A. (2006) · Work & Stress · doi:10.1080/02678370601065182 · Cited by 362 · see citing works
A Meta‐Analytic Structural Model of Dispositonal Affectivity and Emotional Labor
Kammeyer‐Mueller, J. D., Rubenstein, A. L., Long, D. M., Odio, M. A., Buckman, B. R., Zhang, Y., & Halvorsen‐Ganepola, M. D. K. (2012) · Personnel Psychology · doi:10.1111/peps.12009 · Cited by 356 · see citing works
Rocking the Boat but Keeping It Steady: The Role of Emotion Regulation in Employee Voice
Grant, A. M. (2012) · Academy of Management Journal · doi:10.5465/amj.2011.0035 · Cited by 354 · see citing works
Pugh, S. D., Groth, M., & Hennig-Thurau, T. (2011) · Journal of Applied Psychology · doi:10.1037/a0021395 · Cited by 350 · see citing works
Varieties of affect: Emotions and episodes, moods, and sentiments.
Frijda, N. H. (1994) · UvA-DARE (University of Amsterdam) · Cited by 324 · see citing works
V.—THE CONCEPTS OF OBLIGATION AND DUTY
Brandt, R. B. (1964) · Mind · doi:10.1093/mind/lxxiii.291.374 · Cited by 311 · see citing works
Creative Work and Emotional Labour in the Television Industry
Hesmondhalgh, D., & Baker, S. (2008) · Theory Culture & Society · doi:10.1177/0263276408097798 · Cited by 280 · see citing works
Episodic processes in emotional labor: perceptions of affective delivery and regulation strategies.
Beal, D., Trougakos, J. P., Weiss, H., & Green, S. G. (2006) · Journal of Applied Psychology · doi:10.1037/0021-9010.91.5.1053 · Cited by 277 · see citing works
Kant'sGroundwork of the Metaphysics of Morals
Timmermann, J. (2007) · Cambridge University Press eBooks · doi:10.1017/cbo9780511487316 · Cited by 277 · see citing works
A predictive study of emotional labor and turnover
Chau, S. L., Dahling, J. J., Levy, P. E., & Diefendorff, J. M. (2009) · Journal of Organizational Behavior · doi:10.1002/job.617 · Cited by 262 · see citing works
Relationships between emotional labor, job performance, and turnover
Goodwin, R. E., Groth, M., & Frenkel, S. J. (2011) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2011.03.001 · Cited by 258 · see citing works
Emotional Labor in the 21st Century
Mesquita, B., & Delvaux, E. (2013) · Routledge eBooks · doi:10.4324/9780203100851 · Cited by 241 · see citing works
Emotional Labor and Organized Emotional Care
Lopez, S. H. (2006) · Work and Occupations · doi:10.1177/0730888405284567 · Cited by 238 · see citing works
A Kantian Theory of Meaningful Work
Bowie, N. E. (1998) · Journal of Business Ethics · doi:10.1023/a:1006023500585 · Cited by 231 · see citing works
Debunking Corporate Moral Responsibility
Velasquez, M. G. (2003) · Business Ethics Quarterly · doi:10.5840/beq200313436 · Cited by 230 · see citing works
Value judgement: improving our ethical beliefs
(1997) · Choice Reviews Online · doi:10.5860/choice.34-3250 · Cited by 225 · see citing works
Thomson, J. J. (2008) · Philosophy & Public Affairs · doi:10.1111/j.1088-4963.2008.00144.x · Cited by 218 · see citing works
Emotional Labor: Putting the Service in Public Service
Guy, M. E. (2014) · Routledge eBooks · doi:10.4324/9781315704852 · Cited by 217 · see citing works
Emotional labor demands and compensating wage differentials.
Glomb, T. M., Kammeyer-Mueller, J. D., & Rotundo, M. (2004) · Journal of Applied Psychology · doi:10.1037/0021-9010.89.4.700 · Cited by 208 · see citing works
Emotional Labor: Putting the Service in Public Service
Gordon, V. (2016) · Public Voices · doi:10.22140/pv.93 · Cited by 192 · see citing works
Emotional labor threatens decent work: A proposal to eradicate emotional display rules
Grandey, A., Rupp, D., & Brice, W. N. (2015) · Journal of Organizational Behavior · doi:10.1002/job.2020 · Cited by 191 · see citing works
Ethical Analyses of HRM: A Review and Research Agenda
Greenwood, M. (2012) · Journal of Business Ethics · doi:10.1007/s10551-012-1354-y · Cited by 183 · see citing works
Scott, B. A., Barnes, C. M., & Wagner, D. T. (2012) · Academy of Management Journal · doi:10.5465/amj.2010.1050 · Cited by 174 · see citing works
Strategic use of emotional intelligence in organizational settings: Exploring the dark side
Kilduff, M. J., Chiaburu, D. S., & Menges, J. I. (2010) · Research in Organizational Behavior · doi:10.1016/j.riob.2010.10.002 · Cited by 172 · see citing works
Work at Leisure and Leisure at Work: A Study of the Emotional Labour of Tour Reps
Guerrier, Y., & Adib, A. (2003) · Human Relations · doi:10.1177/00187267035611006 · Cited by 169 · see citing works
The free will of corporations (and other collectives)
Hess, K. M. (2013) · Philosophical Studies · doi:10.1007/s11098-013-0128-4 · Cited by 164 · see citing works
A social-contract theory of organizations
(1989) · Choice Reviews Online · doi:10.5860/choice.26-5730 · Cited by 164 · see citing works
Wang, K. L., & Groth, M. (2014) · Journal of Applied Psychology · doi:10.1037/a0034428 · Cited by 155 · see citing works
Utilities, preferences, and substantive goods
Harsanyi, J. C. (1996) · Social Choice and Welfare · doi:10.1007/s003550050057 · Cited by 154 · see citing works
Kantian Dilemmas? Moral Conflict in Kant’s Ethical Theory
Timmermann, J. (2013) · Archiv für Geschichte der Philosophie · doi:10.1515/agph-2013-0002 · Cited by 149 · see citing works
The impact of emotional labor on work–family outcomes
Yanchus, N. J., Eby, L. T., Lance, C. E., & Drollinger, S. M. (2009) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2009.05.001 · Cited by 140 · see citing works
Grandey, A. A., Chi, N., & Diamond, J. A. (2013) · Personnel Psychology · doi:10.1111/peps.12037 · Cited by 136 · see citing works
Interpersonal Process of Emotional Labor: The Role of Negative and Positive Customer Treatment
Zhan, Y.-J., Wang, M., & Shi, J.-Q. (2016) · Personnel Psychology · doi:10.1111/peps.12114 · Cited by 130 · see citing works
How do leaders use emotional labor?
Humphrey, R. H. (2012) · Journal of Organizational Behavior · doi:10.1002/job.1791 · Cited by 128 · see citing works
Interactions with the public: Bridging job design and emotional labor perspectives
Grandey, A. A., & Diamond, J. A. (2010) · Journal of Organizational Behavior · doi:10.1002/job.637 · Cited by 127 · see citing works
Emotional labour in service work: Psychological flexibility and emotion regulation
Biron, M., & van Veldhoven, M. (2012) · Human Relations · doi:10.1177/0018726712447832 · Cited by 127 · see citing works
Davidson, R., & Poor, N. D. (2014) · New Media & Society · doi:10.1177/1461444814558916 · Cited by 120 · see citing works
Smiling for a Wage: What Emotional Labor Teaches Us About Emotion Regulation
Grandey, A. A. (2015) · Psychological Inquiry · doi:10.1080/1047840x.2015.962444 · Cited by 103 · see citing works
Sallaz, J. J. (2002) · Work and Occupations · doi:10.1177/0730888402029004002 · Cited by 101 · see citing works
Contractarian Business Ethics: Current Status and Next Steps
Dunfee, T. W., & Donaldson, T. J. (1995) · Business Ethics Quarterly · doi:10.2307/3857352 · Cited by 100 · see citing works
When it Pays to Be Friendly: Employment Relationships and Emotional Labour in Hairstyling
Cohen, R. L. (2010) · The Sociological Review · doi:10.1111/j.1467-954x.2010.01900.x · Cited by 97 · see citing works
The primacy of perceiving: Emotion recognition buffers negative effects of emotional labor.
Bechtoldt, M. N., Rohrmann, S., de Pater, I. E., & Beersma, B. (2011) · Journal of Applied Psychology · doi:10.1037/a0023683 · Cited by 96 · see citing works
Rivera, K. D. (2014) · Management Communication Quarterly · doi:10.1177/0893318914554090 · Cited by 96 · see citing works
When the Going Gets Tough, the Tough Keep Working
Nguyen, H., Groth, M., & Johnson, A. M. (2013) · Journal of Management · doi:10.1177/0149206313490026 · Cited by 87 · see citing works
Moral Self-Regard: Duties to Oneself in Kant's Moral Theory
Denis, L. (2001) · Cited by 87 · see citing works
Shareholder Theory and Kant’s ‘Duty of Beneficence’
Mansell, S. F. (2012) · Journal of Business Ethics · doi:10.1007/s10551-012-1542-9 · Cited by 82 · see citing works
Client Contact and Emotional Labor
Lively, K. J. (2002) · Work and Occupations · doi:10.1177/0730888402029002004 · Cited by 81 · see citing works
What It Feels Like for a Whore: The Body Politics of Women Performing Erotic Labour in Hong Kong
Kong, T. S. K. (2006) · Gender Work and Organization · doi:10.1111/j.1468-0432.2006.00315.x · Cited by 81 · see citing works
Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses
GRANDEY, A. A., & DIEFENDORFF, J. M. (2013) · Routledge eBooks · doi:10.4324/9780203100851-12 · Cited by 81 · see citing works
Ironic evaluation processes: effects of thought suppression on evaluations of older job applicants
Kulik, C. T., Perry, E. L., & Bourhis, A. C. (2000) · Journal of Organizational Behavior · doi:10.1002/1099-1379(200009)21:6 · Cited by 69 · see citing works
Is respect for autonomy defensible?
Wilson, J. (2007) · Journal of Medical Ethics · doi:10.1136/jme.2006.018572 · Cited by 55 · see citing works
The Decomposition of the Corporate Body: What Kant Cannot Contribute to Business Ethics
Altman, M. C. (2007) · Journal of Business Ethics · doi:10.1007/s10551-006-9233-z · Cited by 55 · see citing works
Syed, J. (2008) · Gender Work and Organization · doi:10.1111/j.1468-0432.2007.00356.x · Cited by 53 · see citing works
Emotional labour demands, wages and gender: A within-person, between-jobs study
Bhave, D. P., & Glomb, T. M. (2009) · Journal of Occupational and Organizational Psychology · doi:10.1348/096317908x360684 · Cited by 46 · see citing works
Employee Voice in Corporate Governance: A Defense of Strong Participation Rights
McCall, J. J. (2001) · Business Ethics Quarterly · doi:10.2307/3857877 · Cited by 46 · see citing works
Smith, P., & Lorentzon, M. (2005) · Nursing Ethics · doi:10.1191/0969733005ne833xx · Cited by 39 · see citing works
Pro‐Tanto versus Absolute Rights
Frederick, D. (2014) · The Philosophical Forum · doi:10.1111/phil.12044 · Cited by 37 · see citing works
Managed Hearts and Wallets: Ethical Issues in Emotional Influence By and Within Organizations
Fulmer, I. S., & Barry, B. (2009) · Business Ethics Quarterly · doi:10.5840/beq200919210 · Cited by 34 · see citing works
Self-citationKantian Business Ethics: Critical Perspectives
Arnold, D., & Harris, J. D. (2012) · Cited by 33 · see citing works
Worthy Work and Bowie’s Kantian Theory of Meaningful Work
Ciulla, J. B. (2012) · Edward Elgar Publishing eBooks · doi:10.4337/9781781004968.00013 · Cited by 32 · see citing works
Wike, V. S. (1994) · Cited by 32 · see citing works
The Main Argument for Value Incommensurability (and Why It Fails)
Ellis, S. (2008) · The Southern Journal of Philosophy · doi:10.1111/j.2041-6962.2008.tb00068.x · Cited by 25 · see citing works
Kantian autonomy and contemporary ideas of autonomy
Hill, T. E. (2012) · Cambridge University Press eBooks · doi:10.1017/cbo9780511792489.003 · Cited by 19 · see citing works
Intrinsic Value and Moral Obligation
Audi, R. (1997) · The Southern Journal of Philosophy · doi:10.1111/j.2041-6962.1997.tb00830.x · Cited by 18 · see citing works
Zimmerman, M. J. (2013) · The International Encyclopedia of Ethics · doi:10.1002/9781444367072.wbiee158 · Cited by 12 · see citing works
The Ethics of Emotional Labour
Provis, C. (2001) · Adelaide Research & Scholarship (AR&S) (University of Adelaide) · Cited by 2 · see citing works
Flagged first, then by citations
10 of the 122 references couldn’t be matched to a known paper.
Cited by
Sorted by citations
Are coworkers getting into the act? An examination of emotion regulation in coworker exchanges.
Gabriel, A., Koopman, J., Rosen, C., Arnold, J., & Hochwarter, W. (2019) · Journal of Applied Psychology · doi:10.1037/apl0000473 · Cited by 71 · see citing works
Long, D. M. (2019) · Journal of Business Ethics · doi:10.1007/s10551-019-04251-3 · Cited by 31 · see citing works
Nauman, S., Malik, S. Z., Saleem, F., & Elahi, S. A. (2023) · The International Journal of Human Resource Management · doi:10.1080/09585192.2023.2167522 · Cited by 27 · see citing works
Kwon, E., Jang, H., & Lee, C. (2019) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2019.09.001 · Cited by 26 · see citing works
Consumer Sovereignty and the Ethics of Recognition
Bhatnagar, K., Cayla, J., Dion, D., & Fuschillo, G. (2023) · Journal of Business Ethics · doi:10.1007/s10551-023-05512-y · Cited by 21 · see citing works
The effect of anticipated emotional labor on hotel employees’ professional mobility
McGinley, S. P., Wei, W., & Gao, Y. L. (2018) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2019.1532372 · Cited by 18 · see citing works
Chaker, N. N., Beeler, L. L., & Delpechitre, D. (2021) · Industrial Marketing Management · doi:10.1016/j.indmarman.2021.05.005 · Cited by 18 · see citing works
Lim, J. Y., & Moon, K.-K. (2023) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph20054379 · Cited by 16 · see citing works
How social media fatigue feigning and altering emotion discourage the use of social media
Hsu, J. S., Chiu, C., Chang-Chien, Y.-T., & Tang, K. (2023) · Internet Research · doi:10.1108/intr-06-2022-0390 · Cited by 16 · see citing works
Masking the Role or Masking the Toll? The Effects of Career Fit on Salesperson Burnout
Tanner, E. C., Epler, R. T., & Tanner, J. F. (2022) · Journal of Business-to-Business Marketing · doi:10.1080/1051712x.2022.2121510 · Cited by 16 · see citing works
Grier-Reed, T., Maples, A., Williams-Wengerd, A., & McGee, D. (2020) · JCSCORE · doi:10.15763/issn.2642-2387.2020.6.2.95-135 · Cited by 14 · see citing works
“Suppressing negative emotions tends to increase emotional exhaustion and depersonalization and decrease feelings of personal accomplishment (Barry et al., 2019; Goodwin et al., 2011; Pugh et al., 2011).”
BackgroundEthics and Banking: Do Banks Divest Their Kind?
Guisande, D. P., Harjoto, M. A., Hoepner, A. G. F., & O’Sullivan, C. (2022) · Journal of Business Ethics · doi:10.1007/s10551-023-05476-z · Cited by 13 · see citing works
‘You're on show all the time’: Moderating emotional labour through space in the emergency department
Kirk, K., Cohen, L., Edgley, A., & Timmons, S. (2022) · Journal of Advanced Nursing · doi:10.1111/jan.15315 · Cited by 11 · see citing works
Rees, L. L., & Friedman, R. (2024) · Academy of Management Annals · doi:10.5465/annals.2022.0160 · Cited by 10 · see citing works
Self-citationItani, O. S., Gabler, C. B., Kalra, A., Bakeshloo, K. A., & Agnihotri, R. (2024) · Industrial Marketing Management · doi:10.1016/j.indmarman.2024.11.014 · Cited by 9 · see citing works
Whiley, L. A., & Grandy, G. (2021) · Qualitative Research in Organizations and Management An International Journal · doi:10.1108/qrom-08-2020-2005 · Cited by 9 · see citing works
Speculative Job Design: Probing Alternative Opportunities for Gig Workers in an Automated Future
Ma, S., Liu, Z., Nisi, V., Fox, S., & Nunes, N. (2025) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3706598.3713885 · Cited by 8 · see citing works
Emotions Matter: Understanding the Relationship Between Drivers of Volunteering and Participation
Miao, Q., Huang, J., & Yin, H. (2024) · Journal of Social Service Research · doi:10.1080/01488376.2024.2348533 · Cited by 7 · see citing works
Mastracci, S. H., & Mourtgos, S. M. (2021) · Human Services Organizations Management Leadership & Governance · doi:10.1080/23303131.2021.1883787 · Cited by 7 · see citing works
Pain, I. L., & Larose-Hébert, K. (2022) · Service social · doi:10.7202/1089867ar · Cited by 6 · see citing works
Hodgkins, A. (2022) · Educational Review · doi:10.1080/00131911.2021.2023471 · Cited by 6 · see citing works
Larose-Hébert, K., Pain, I. L., Truong, A. H., Pitre, M., & Deblois, D. (2024) · Intervention · doi:10.7202/1109246ar · Cited by 5 · see citing works
Gamage, A. (2021) · Public Money & Management · doi:10.1080/09540962.2021.1999596 · Cited by 5 · see citing works
Allen, B., & Macaulay, M. (2021) · Public Money & Management · doi:10.1080/09540962.2021.1995989 · Cited by 5 · see citing works
Grimm, A. (2022) · Journal of Library Administration · doi:10.1080/01930826.2022.2043690 · Cited by 4 · see citing works
A research note: Using ethics memoranda of understanding in community-based research
Su, C. (2022) · Methodological Innovations · doi:10.1177/20597991221101564 · Cited by 4 · see citing works
Psychological contract and turnover intention in luxury hotels
Zhang, C., Deeprasert, J., & Jiang, S. (2024) · Problems and Perspectives in Management · doi:10.21511/ppm.22(3).2024.07 · Cited by 3 · see citing works
Santiago-Torner, C. (2023) · Revista de Métodos Cuantitativos para la Economía y la Empresa · doi:10.46661/rev.metodoscuant.econ.empresa.7540 · Cited by 3 · see citing works
Kim, M. J., & Park, Y. J. (2025) · Sustainability · doi:10.3390/su172310804 · Cited by 2 · see citing works
Emotion Recognition and Classification of Film Reviews Based on Deep Learning and Multimodal Fusion
Na, R., & Sun, N. (2022) · Wireless Communications and Mobile Computing · doi:10.1155/2022/2024352 · Cited by 2 · see citing works
A Recovery Pathway After COVID-19 Teacher Burnout
Sokal, L. J., & Trudel, L. E. (2022) · Journal of Social Behavioral and Health Sciences · doi:10.5590/jsbhs.2022.16.1.24 · Cited by 2 · see citing works
Pain, I. L., Larose-Hébert, K., Pitre, M., & Deblois, D. (2024) · Intervention · doi:10.7202/1115957ar · Cited by 2 · see citing works
Hodgkins, A., Gossman, P., Paige, R., & Woolley, R. (2023) · Early Years Journal of International Research and Development · doi:10.1080/09575146.2023.2266587 · Cited by 2 · see citing works
Examination of Aspects of Deontological and Teleological Theories that Promote Professional Practice
Adu, B. O.-S., & Mensah, M. A. (2023) · International Journal of Academic Research in Accounting Finance and Management Sciences · doi:10.6007/ijarafms/v13-i2/16795 · Cited by 1 · see citing works
The emotional sphere of an employee as an object of legal protection
Александровна, К. О. (2023) · Вестник Российского университета дружбы народов. Серия: Юридические науки · doi:10.22363/2313-2337-2023-27-3-731-747 · Cited by 1 · see citing works
Truong, A. H., Pain, I. L., Larose-Hébert, K., Malone, A., & Pitre, M. (2024) · Champ pénal · doi:10.4000/12yes · Cited by 1 · see citing works
Emotional Labor Is Associated With the Mental Health of Respiratory Therapists in Hospitals
Yan, Y., Kung, C.-M., & Hsing, S. (2020) · Respiratory Care · doi:10.4187/respcare.07675 · Cited by 1 · see citing works
Vedi, P. (2021) · Nottingham ePrints (University of Nottingham)
EZİLMEZ, B., & Eroğlu, U. (2021) · Troyacademy · doi:10.31454/troyacademy.999530
Melo, A. M. C., & Ramos, T. G. (2024) · Revista Puertorriqueña de Psicología · doi:10.55611/reps.3403.06
"الجهد الانفعالي وعلاقته بفاعلية الذات التدريسية والهوية المهنية لدي معلمي المرحلة الاعدادية"
وهبه, س. ت. ع. (2024) · التربية (الأزهر) مجلة علمية محکمة للبحوث التربوية والنفسية والاجتماعية) · doi:10.21608/jsrep.2024.357814
Cross-Cultural Influence on Spiritual Mentorship: An Analysis of 1 Timothy 4
Monroe, G. M. (2024) · Christian faith perspectives in leadership and business · doi:10.1007/978-3-031-58973-7_11
Pain, I. L., Truong, A. H., Larose-Hébert, K., Kirouac, L., Pitre, M., & Fugère, S. (2024) · Enfances Familles Générations · doi:10.7202/1117902ar
Piovarchy, A., Mowshowitz, Z., & Siskind, S. (2026) · Ethics: An International Journal of Social, Political, and Legal Philosophy · doi:10.1086/741046
Alienation and Emotional Labor
Taylor, M. (2026) · Journal of Business Ethics · doi:10.1007/s10551-026-06497-0
- Authors
- Barry, B., Olekalns, M., & Rees, L.
- Affiliations
- Vanderbilt University (US)
- The University of Melbourne (AU)
- University of Missouri–Kansas City (US)
- Corresponding author
- Rees, Laura
- Venue
- Journal of Business Ethics
- Published
- 2018-05-08
- Volume
- 160
- Issue
- 1
- Pages
- 17-34
- ISSN
- 0167-4544 (ISSN-L)
- 1573-0697
- OpenAlex
- W2802392119
- Cited by
- 46
- References
- 122
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 11 · 2023: 8 · 2022: 9 · 2021: 7 · 2020: 3 · 2019: 3 · 2018: 1
- FWCI
- 7.97
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Journal of Business Ethics (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Emotional Labor in Professions
- Social Sciences › Decision Sciences › Information Systems and Management › Ethics in Business and Education
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Keywords
- emotional labor, employee rights and obligations, organizational requirements, emotional display, normative analysis, management practices
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
