CoChat
Sign Up
Cited by 83ERP Systems Implementation and ImpactAccounting and Organizational ManagementInformation Technology Governance and Strategy

The impacts of ERP systems on public sector organizations

Open access
Fernandez, Dahlia, Zainol, Zaini, Ahmad, Hawa·2017·Procedia Computer Science
DOI 10.1016/j.procs.2017.06.006
Open this paper in CoChat — free accountOpen PDF

Abstract

The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires survey conducted with 52 local authorities in Malaysia which have implemented the system. Empirical evidence shows that the uses of ERP system in PSOs resulted in a positive financial performance and provide better services to the customer. The corresponding results from the survey signaling to the needs of an integrated system such as ERP to be implemented by other PSOs to enhance the financial and customer performance.

Integrity signals

Registry

Crossref · 10.1016/j.procs.2017.06.006

Cites

1 of 1 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Cites

Flagged first, then by citations

Cited by

Sorted by citations

Authors
Fernandez, D., Zainol, Z., & Ahmad, H.
Affiliations
International Islamic University Malaysia (MY)
Corresponding author
Fernandez, Dahlia
ORCID
Venue
Procedia Computer Science
Publisher
Elsevier BV
Published
2017
Volume
111
Pages
31-36
ISSN
1877-0509 (ISSN-L)
DOI
10.1016/j.procs.2017.06.006
OpenAlex
W2747486958
Cited by
83
References
1
Citations by year
2026: 2 · 2025: 3 · 2024: 5 · 2023: 8 · 2022: 13 · 2021: 5 · 2020: 6 · 2019: 36 · 2018: 5
FWCI
22.87
Type
conference paper
Language
en
Open access
Licence
Locations
Procedia Computer Science (publishedVersion, cc-by-nc-nd)
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Accounting and Organizational Management
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
Keywords
enterprise resource planning, public sector organizations, local government, balanced scorecard, financial performance, customer performance, performance measurement, integrated information systems, e-government

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review