ERP integration in a healthcare environment: a case study
Abstract
Purpose: Aims at providing a classification of the ERP integration concept in a healthcare organization and at presenting a real world example of process integration using SAP R/3. Design/methodology/approach: Research is based on a case study involving in‐depth semi‐structured interviews with key stakeholders and action research conducted in the hospital during the ERP implementation period. Findings: Findings suggest that an apparently simple software implementation of an ordering process can have a considerable impact on stakeholders in a complex environment operating ERP software. Organizational change issues, implementation and integration issues of SAP R/3 with other non‐SAP systems and SCM considerations are discussed. Originality/value: Analyzes enterprise integration concept specifically in a healthcare environment and describes a real world process integration solution (missing from the literature) achieved by using SAP R/3 software.
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There is a consensus about the added value ERP systems can have for the digitalization of healthcare organizations, but it is mainly based on assertion rather than demonstration.
“There seems to be a consensus about the added value ERP systems can have for the digitalization of healthcare organizations.However, it is mainly based on assertion rather than demonstration [36].”
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肖, 寓. (2025) · E-Commerce Letters · doi:10.12677/ecl.2025.14124580
- Authors
- Stefanou, C. J., & Revanoglou, A.
- Affiliations
- Alexander Technological Educational Institute of Thessaloniki (GR)
- Venue
- Journal of Enterprise Information Management
- Publisher
- Emerald
- Published
- 2006-01-01
- Volume
- 19
- Issue
- 1
- Pages
- 115-130
- ISSN
- 1741-0398 (ISSN-L)
- OpenAlex
- W2037859937
- Cited by
- 93
- References
- 35
- Citations by year
- 2025: 4 · 2024: 1 · 2023: 3 · 2021: 1 · 2020: 3 · 2019: 1 · 2018: 2 · 2017: 5 · 2016: 4 · 2015: 7 · 2014: 11 · 2013: 13 · 2012: 10
- FWCI
- 9.35
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Enterprise Information Management (publishedVersion)
- Eureka! Institutional Repository (Eureka!) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Keywords
- enterprise resource planning, ERP integration, healthcare organizations, hospital information systems, SAP R/3, process integration, organizational change, system integration, supply chain management, stakeholder impact, ordering process
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