The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Exploring effective crisis response strategies
Overview
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Claims other papers make about this one
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In the citing paper
“Similarly, Park (2016) found that combining instructing and adjusting information significantly reduced reputational damage in preventable crises, whereas bolstering through reminders of past good deeds was ineffective.”
From Distinguishing Moral Outrage and Empathetic Anger: Advancing the Triadic Appraisal Framework of Situational Crisis Communication Theory (2026) · cites this paper as Park, 2016
In the citing paper
“Prior SCCT work has compared strategy effects across crisis types (e.g., Ma & Zhan, 2016;Park, 2016), but the recent incorporation of moral outrage and a finer delineation of the preventable cluster leave open the question of how particular strategies perform within each type.”
From Distinguishing Moral Outrage and Empathetic Anger: Advancing the Triadic Appraisal Framework of Situational Crisis Communication Theory (2026) · cites this paper as Park, 2016
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Citations
Cites
Maximizing business returns to corporate social responsibility (CSR): The role of CSR communication
Du, S., Bhattacharya, C. B., & Sen, S. (2010) · International Journal of Management Reviews · doi:10.1111/j.1468-2370.2009.00276.x · Cited by 2,633
Research works printed but not linked: 8
- Brown, 2011, Organization-public relationships and crisis response strategies: Impact on attribution of responsibility, Journal of Public Relations Research, 23, 75, 10.1080/1062726X.2010.504792 · DOI
- Coombs, 2002, Helping crisis managers protect reputational assets: Initial tests of the situational crisis communication theory, Management Communication Quarterly, 16, 165, 10.1177/089331802237233 · DOI · Paper page
- Coombs, 2007, Protecting company reputations during a crisis: The development and application of situational crisis communication theory, Corporate Reputation Review, 10, 163, 10.1057/palgrave.crr.1550049 · DOI · Paper page
- Dean, 2004, Consumer perception of corporate donations: Effects of company reputation for social responsibility and type of donation, Journal of Advertising, 32, 91, 10.1080/00913367.2003.10639149 · DOI · Paper page
- Kim, 2012, Are all crises opportunities? A comparison of how corporate and government organizations responded to the 2009 flu pandemic, Journal of Public Relations Research, 24, 69, 10.1080/1062726X.2012.626136 · DOI
- Kim, 2009, Are crisis communicators practicing what we preach? An evaluation of crisis response strategy analyzed in public relations research from 1991 to 2009, Public Relations Review, 35, 446, 10.1016/j.pubrev.2009.08.002 · DOI
- MacKenzie, 1989, An empirical examination of the structural antecedents of attitudes toward the ad in an advertising pretesting context, Journal of Marketing, 53, 48, 10.2307/1251413 · doi:10.2307/1251413 · Paper page
- Newburry, 2010, Reputation and supportive behavior: Moderating impacts of foreignness, industry and local exposure, Corporate Reputation Review, 12, 388, 10.1057/crr.2009.27 · DOI · Paper page
Cited by
Zhan, E. S., Zheng, Q., Dong, C., & Thorson, E. (2025) · International Journal of Strategic Communication · doi:10.1080/1553118x.2025.2471527 · Cited by 22
Niu, R., Eng, N., & Jin, Y. (2026) · Journal of Public Relations Research · doi:10.1080/1062726x.2026.2667179 · Cited by 2
Metadata
- Authors
- Park, H.
- Venue
- Public Relations Review
- Publisher
- Elsevier BV
- Published
- 2017-03
- Volume
- 43
- Issue
- 1
- Pages
- 190-192
- ISSN
- 0363-8111
- Cited by
- 78
- References
- 1
- Language
- en
- Licence
- www.elsevier.com/tdm/userlicense/1.0/ (tdm)
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- The paper
- Park, H. (2017). Exploring effective crisis response strategies. Public Relations Review. https://doi.org/10.1016/j.pubrev.2016.12.001
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
