The DOI matches its Crossref record; 38 of the 39 references it cites were found in a registry or an index.
Social media dialogues in a crisis: A mixed-methods approach to identifying publics on social media
Abstract
Abstract Despite the promise of social media to engender dialogue, the common approach to studying social media may prioritize monologue, whereby research considers the strategies organizations use in targeting publics, particularly in a crisis. This study uses a mixed-method approach to analyze dialogue in a crisis—semantic network analysis and content analysis. Specifically, this study examines the emotional expression and crisis coping behaviors on social media during two separate terror attacks: the Paris terror attacks in 2015 and the Barcelona terror attacks in 2017. Results demonstrate how publics may be identified and understood through semantic network analysis and content analysis. This study also shows the connection between emotions and coping, expanding the crisis communication literature in public relations, and suggests the need to consider agenda-setting and resilience in crisis communication research. Finally, we discuss this study’s implications for assuming a dialogic orientation in public relations.
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“Furthermore, an increasing trajectory of loneliness during adolescence exacerbates mental health problems (Smith et al., 2018)”
From Adolescents' longitudinal trajectories of mental health and loneliness: The impact of COVID‐19 school closures (2022) · cites this paper as Smith et al., 2018
Citations
Cites
Finding community structure in very large networks
Clauset, A., Newman, M. E. J., & Moore, C. (2004) · Physical Review E · doi:10.1103/physreve.70.066111 · Cited by 7,390
Chatzopoulou, E. (2023) · Researching and Analysing Business · doi:10.4324/9781003107774-12 · Cited by 1,563
Building dialogic relationships through the world wide web
Kent, M. L., & Taylor, M. (1998) · Public Relations Review · doi:10.1016/s0363-8111(99)80143-x · Cited by 1,234
Dialogic Engagement: Clarifying Foundational Concepts
Taylor, M., & Kent, M. L. (2014) · Journal of Public Relations Research · doi:10.1080/1062726x.2014.956106 · Cited by 709
Gil de Zúñiga, H., Molyneux, L., & Zheng, P. (2014) · Journal of Communication · doi:10.1111/jcom.12103 · Cited by 700
How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model
Austin, L., Fisher Liu, B., & Jin, Y. (2012) · Journal of Applied Communication Research · doi:10.1080/00909882.2012.654498 · Cited by 605
Problem Solving and Communicative Action: A Situational Theory of Problem Solving
Kim, J.-N., & Grunig, J. E. (2011) · Journal of Communication · doi:10.1111/j.1460-2466.2010.01529.x · Cited by 587
Resilience: Talking, Resisting, and Imagining New Normalcies Into Being
Buzzanell, P. M. (2010) · Journal of Communication · doi:10.1111/j.1460-2466.2009.01469.x · Cited by 485
Parameters for Crisis Communication
Coombs, W. T. (2010) · The Handbook of Crisis Communication · doi:10.1002/9781444314885.ch1 · Cited by 429
How publics respond to crisis communication strategies: The interplay of information form and source
Liu, B. F., Austin, L., & Jin, Y. (2011) · Public Relations Review · doi:10.1016/j.pubrev.2011.08.004 · Cited by 382
Cited by
Loneliness, isolation, and social support factors in post-COVID-19 mental health.
Saltzman, L. Y., Hansel, T. C., & Bordnick, P. S. (2020) · Psychological Trauma: Theory, Research, Practice, and Policy · doi:10.1037/tra0000703 · Cited by 618
Algahtani, F. D., Hassan, S.-U.-N., Alsaif, B. S., & Zrieq, R. M. (2021) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph18030847 · Cited by 221
Houghton, S., Kyron, M., Hunter, S. C., Lawrence, D., Hattie, J., Carroll, A., & Zadow, C. (2022) · Journal of Adolescence · doi:10.1002/jad.12017 · Cited by 185
Toward a normative social media theory for public relations
Kent, M. L., & Li, C. (2019) · Public Relations Review · doi:10.1016/j.pubrev.2019.101857 · Cited by 177
Wang, Y., Cheng, Y., & Sun, J. (2021) · Public Relations Review · doi:10.1016/j.pubrev.2021.102081 · Cited by 112
Metadata
- Authors
- Smith, B. G., Smith, S. B., & Knighton, D.
- Affiliations
- Purdue University West Lafayette (US)
- Corresponding author
- Smith, Brian G.
- Venue
- Public Relations Review
- Publisher
- Elsevier BV
- Published
- 2018-11
- Volume
- 44
- Issue
- 4
- Pages
- 562-573
- ISSN
- 0363-8111 (ISSN-L)
- OpenAlex
- W2884339766
- Cited by
- 78
- References
- 39
- Citations by year
- 2026: 1 · 2025: 3 · 2024: 10 · 2023: 15 · 2022: 11 · 2021: 20 · 2020: 16 · 2019: 2
- FWCI
- 20.80
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.elsevier.com/tdm/userlicense/1.0/ (tdm)
- Locations
- Public Relations Review (publishedVersion)
- Topics
- Social Sciences › Communication › Public Relations and Crisis Communication
- Social Sciences › Communication › News Media Framing and Political Communication
- Social Sciences › Sociology and Political Science › Disaster Management and Resilience
- Keywords
- crisis communication, publics, emotional expression, crisis coping, semantic network analysis, agenda setting, resilience, public relations
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
