Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 429

The DOI matches its Crossref record.

Parameters for Crisis Communication

Coombs, W. Timothy·2010·The Handbook of Crisis Communication
DOI 10.1002/9781444314885.ch1
Open this paper in CoChat — free account

Abstract

This chapter contains sections titled: Key Definitions for Crisis Crisis Management Process General Nature of Crisis Communication Research Crisis Communication: Overview and History Conclusion References

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1002/9781444314885.ch1

Cites

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

No references could be resolved yet.

Research works printed but not linked: 127

  1. 10.1080/03637759409376322 · DOI · Paper page
  2. 10.1016/S0363-8111(03)00043-2 · DOI
  3. 10.1016/j.pubrev.2005.05.003 · DOI
  4. Barton L., 2001, Crisis in organizations II
  5. Benoit W. L., 1995, Accounts, excuses, and apologies: A theory of image restoration
  6. 10.1080/01463379709370064 · doi:10.1080/01463379709370064
  7. Benoit W. L., 2005, Encyclopedia of public relations: Volume1, 407
  8. 10.1080/01463379409369915 · doi:10.1080/01463379409369915
  9. 10.1177/108056999706000304 · doi:10.1177/108056999706000304
  10. 10.1080/01463379909385559 · doi:10.1080/01463379909385559
  11. Benoit W. L., 2008, Public relations: From theory to practice, 243
  12. Bergman E., 1994, Crisis? What crisis?, Communication World, 11, 9
  13. 10.2307/2392456 · DOI · Paper page
  14. Botan C., 2006, Public Relation Theory II, 223
  15. 10.1007/BF00882067 · DOI
  16. 10.1080/00335638009383527 · doi:10.1080/00335638009383527
  17. 10.1207/s1532754xjprr0804_01 · doi:10.1207/s1532754xjprr0804_01
  18. Caldeiro C. T., 2009, Image repair tactics and information subsidies during fraud crises, Journal of Public Relations Research, 21
  19. Cameron G. T., 2008, Public relations: From theory to practice, 134
  20. 10.1207/s1532754xjprr0901_02 · DOI · Paper page
  21. Carney A., 1993, Prepare for business‐related crises, Public Relations Journal, 49, 34
  22. 10.1080/10627260802557506 · DOI · Paper page
  23. Cohen J. R., 1999, Advising clients to apologize, Southern California Law Review, 72, 109
  24. 10.1177/0893318995008004003 · DOI · Paper page
  25. Coombs W. T., 1999, Ongoing crisis communication: Planning, managing, and responding
  26. Coombs W. T., 2004, Attribution theory in the organizational sciences: Theoretical and empirical contributions, 275
  27. 10.1177/0021943604265607 · DOI · Paper page
  28. 10.1300/J057v12n03_13 · DOI · Paper page
  29. 10.1016/j.pubrev.2006.11.016 · DOI · Paper page
  30. Coombs W. T., 2007, Ongoing crisis communication: Planning, managing, and responding
  31. 10.1057/palgrave.crr.1550049 · DOI · Paper page
  32. Coombs W. T., 2008, Crisis communication and the public health, 221
  33. Coombs W. T., 2009, Handbook of crisis and risk communication, 100
  34. 10.1207/s1532754xjprr0804_04 · DOI · Paper page
  35. 10.1207/S1532754XJPRR1304_03 · DOI · Paper page
  36. 10.1177/089331802237233 · DOI · Paper page
  37. Coombs W. T., 2005, Research on emotion in organizations, Volume 1: The effect of affect in organizational settings, 271
  38. 10.1108/13632540610664698 · DOI · Paper page
  39. 10.1108/13632540710843913 · DOI · Paper page
  40. 10.1207/S1532754XJPRR1202_2 · doi:10.1207/s1532754xjprr1202_2
  41. 10.4324/9780203218112 · DOI · Paper page
  42. Dawar N., 2000, Impact of product‐harm crises on brand equity: The moderating role of consumer expectations, Journal of Marketing Research, 27, 215, 10.1509/jmkr.37.2.215.18729 · DOI · Paper page
  43. 10.1177/0021943603261748 · DOI · Paper page
  44. Dionisopolous G. N., 1988, Oratorical encounters: Selected studies and sources of 20th century political accusation and apologies, 214
  45. Dowling G., 2002, Creating corporate reputations: Identity, image, and performance
  46. Elliot D., 2002, Exploring the failure to learn: Crises and the barriers to learning, Review of Business, 21, 17
  47. Fearn‐Banks K., 1996, Crisis communication: A casebook approach
  48. 10.1080/01463379509369989 · doi:10.1080/01463379509369989
  49. Fink S., 1986, Crisis management: Planning for the inevitable
  50. Fombrun C. J., 2004, Fame and fortune: How successful companies build winning reputations
  51. Friedman M., 2002, Everyday crisis management: How to think like an emergency physician
  52. Fuchs‐Burnett T., 2002, Mass public corporate apology, Dispute Resolution Journal, 57, 26
  53. Gibson D. C., 1997, Print communication tactics for consumer product recalls: A prescriptive taxonomy, Public Relations Quarterly, 42, 42
  54. 10.1207/s1532754xjprr0802_01 · DOI
  55. 10.1016/0363-8111(95)90003-9 · DOI
  56. Härtel C., 1998, Incorporating attribution theory and the theory of reasoned action within an affective events theory framework to produce a contingency predictive model of consumer reactions to organizational mishaps, Advances in Consumer Research, 25, 428
  57. Hazleton V., 2006, Public relations theory II, 199
  58. 10.1016/0363-8111(94)90053-1 · DOI
  59. 10.1080/10510979509368435 · DOI · Paper page
  60. Hearit K. M., 1995, Public relations inquiry as rhetorical criticism: Case studies of corporate discourse and social influence
  61. 10.1016/S0363-8111(96)90047-8 · doi:10.1016/s0363-8111(96)90047-8
  62. 10.4135/9781452220727.n42 · doi:10.4135/9781452220727.n42
  63. 10.4324/9781410615596 · DOI · Paper page
  64. 10.4135/9781412952545 · doi:10.4135/9781412952545
  65. 10.1207/S1532754XJPRR1202_1 · doi:10.1207/s1532754xjprr1202_1
  66. 10.1080/10627260802557415 · DOI
  67. 10.1177/0893318995008003003 · doi:10.1177/0893318995008003003
  68. 10.1080/10627260802557548 · DOI
  69. 10.1080/10627260802557431 · doi:10.1080/10627260802557431
  70. 10.1177/0093650206287077 · DOI
  71. 10.1016/j.pubrev.2005.02.016 · doi:10.1016/j.pubrev.2005.02.016
  72. 10.1016/j.pubrev.2007.11.008 · doi:10.1016/j.pubrev.2007.11.008
  73. Ice R., 1991, Corporate publics and rhetorical strategies: The case of Union Carbide's Bhopal crisis, Management Communication Quarterly, 3, 41
  74. 10.1207/S1532754XJPRR1403_2 · DOI
  75. 10.1080/10627260701331762 · doi:10.1080/10627260701331762
  76. Jin Y., 2007, Integrated crisis mapping: Towards a public‐based, emotion‐driven conceptualization in crisis communication, Sphera Publica, 7, 81
  77. Jolly D. W., 1985, Product recall communications: The effects of source, media, and social responsibility information, Advances in Consumer Research, 12, 471
  78. Jorgensen B. K., 1996, Components of consumer reaction to company‐related mishaps: A structural equation model approach, Advances in Consumer Research, 23, 346
  79. Kelley H. H., 1971, Attribution in social interaction
  80. 10.1016/j.ijresmar.2003.12.003 · DOI · Paper page
  81. Kovoor‐Misra S., 2000, Timiing is everything: The optimal time to learn from crises, Review of Business, 21, 31
  82. Laufer D., 2006, How should a company respond to a product harm crisis? The role of corporate reputation and consumer‐based cues, Business Horizon, 10, 123
  83. Kelley H. H., 1971, Attribution in social interaction
  84. 10.1177/0093650204267936 · DOI · Paper page
  85. Lee B. K., 2005, Communication yearbook, 275
  86. Lerbinger O., 1997, The crisis manager: Facing risk and responsibility
  87. Loewendick B. A., 1993, Laying your crisis on the table, Training and Development, 15
  88. McDonald L., 2000, Proceedings of the Australian and New Zealand Marketing Academy Conference, Visionary Marketing for the 21st Century: Facing the Challenge, 799
  89. 10.2307/256443 · DOI · Paper page
  90. Merton R. K., 1968, Social theory and social structure
  91. 10.2307/41165747 · DOI · Paper page
  92. Mitroff I. I., 2001, Managing crises before they happen: What every executive and manager needs to know about crisis management
  93. Mitroff I. I., 1996, Thinking about the unthinkable, Across the Board, 33, 44
  94. Mitroff I. I., 1996, The essential guide to managing corporate crises: A step‐by‐step handbook for surviving major catastrophes
  95. Mowen J. C., 1979, Further perceptions on consumer perceptions of product recalls, Advances in Consumer Research, 7, 519
  96. Mowen J. C., 1980, Further information on consumer perceptions of product recalls, Advances in Consumer Research, 8, 519
  97. Mowen J. C., 1981, Factors influencing consumer responses to product recalls: A regression analysis approach, Advances in Consumer Research, 8, 405
  98. Ogrizek M., 1999, Communicating in crisis: A theoretical and practical guide to crisis management
  99. 10.1016/j.pubrev.2007.11.005 · doi:10.1016/j.pubrev.2007.11.005
  100. Pang A., 2004, “If we can learn some lessons in the process”: A contingency approach to analyzing the Chinese government's management of the perception and emotion of its multiple publics during the severe acute respiratory syndrome (SARS) crisis
  101. 10.1177/108056990306600103 · DOI
  102. 2003, Principles of Emergency Management
  103. 10.5465/amr.1998.192960 · doi:10.5465/amr.1998.192960 · Paper page
  104. 10.1177/0893318903256227 · DOI
  105. 10.1111/j.1467-6486.1988.tb00043.x · DOI · Paper page
  106. 10.1016/B978-0-434-90182-1.50015-0 · doi:10.1016/b978-0-434-90182-1.50015-0
  107. Rousseau D. M., 2005, Is there such a thing as “evidence‐based management”?, Academy of Management Review, 31, 256, 10.5465/amr.2006.20208679 · DOI · Paper page
  108. Roux‐Dufort C., 2000, Why organizations don't learn from crises: The perverse power of normalization, Review of Business, 21, 25
  109. 10.1080/15531180701816601 · DOI
  110. 10.1080/23808985.1998.11678952 · DOI · Paper page
  111. 10.1080/01463379809370084 · DOI
  112. 10.1016/j.pubrev.2006.05.005 · doi:10.1016/j.pubrev.2006.05.005
  113. 10.1177/108602669000400402 · DOI
  114. Stacks D. W., 2002, Primer of public relations research
  115. 10.1080/10627260802557605 · DOI
  116. 10.1177/0021943605279057 · DOI
  117. Stockmyer J., 1996, Brands in crisis: Consumer help for deserving victims, Advances in Consumer Research, 23, 429
  118. 10.1177/0893318994007003004 · DOI · Paper page
  119. 10.1016/j.pubrev.2005.02.018 · doi:10.1016/j.pubrev.2005.02.018
  120. 10.1177/0893318901144003 · DOI · Paper page
  121. 10.1016/j.pubrev.2006.11.015 · DOI · Paper page
  122. 10.1080/1532-754X.2004.11925131 · DOI
  123. 10.1080/00335637309383176 · DOI · Paper page
  124. 10.1007/978-1-4612-4948-1 · DOI · Paper page
  125. 10.4324/9781410615749 · DOI · Paper page
  126. 10.1016/S0363-8111(99)80147-7 · DOI
  127. 10.4135/9781452233239 · DOI · Paper page

Cited by

See all 429

Metadata

Authors
Coombs, W. T.
Venue
The Handbook of Crisis Communication
Publisher
Wiley
Published
2010-01-19
Pages
17-53
DOI
10.1002/9781444314885.ch1
OpenAlex
W1608712624
Cited by
429
References
0
Type
other
Language
en
Open access
closed
Licence
doi.wiley.com/10.1002/tdm_license_1.1 (tdm)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

How to cite

Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: Parameters for Crisis Communication. https://app.cochat.ai/papers/10.1002/9781444314885.ch1
The paper
Coombs, W. T. (2010). Parameters for Crisis Communication. The Handbook of Crisis Communication. https://doi.org/10.1002/9781444314885.ch1

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.