The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
Switching barriers and repurchase intentions in services
Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00024-5 · Cited by 1,571
Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2002) · Journal of Business Research · doi:10.1016/s0148-2963(00)00168-5 · Cited by 909
Switching barriers in consumer markets: an investigation of the financial services industry
Colgate, M., & Lang, B. (2001) · Journal of Consumer Marketing · doi:10.1108/07363760110393001 · Cited by 457
Cited by
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2009) · Information Systems Research · doi:10.1287/isre.1080.0188 · Cited by 990
The effects of relationship quality and switching barriers on customer loyalty
Liu, C.-T., Guo, Y. M., & Lee, C.-H. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2010.05.008 · Cited by 490
Ganguli, S., & Roy, S. K. (2011) · International Journal of Bank Marketing · doi:10.1108/02652321111107648 · Cited by 357
The push, pull and mooring effects in virtual migration for social networking sites
Chang, I., Liu, C., & Chen, K. (2014) · Information Systems Journal · doi:10.1111/isj.12030 · Cited by 271
Multi-dimensional analysis of perceived switching costs
Barroso, C., & Picón, A. (2012) · Industrial Marketing Management · doi:10.1016/j.indmarman.2011.06.020 · Cited by 122
Metadata
- Authors
- Kim, M.-K., Park, M.-C., & Jeong, D.-H.
- Venue
- Telecommunications Policy
- Publisher
- Elsevier BV
- Published
- 2004-03
- Volume
- 28
- Issue
- 2
- Pages
- 145-159
- ISSN
- 0308-5961 (ISSN-L)
- OpenAlex
- W1995026436
- Cited by
- 969
- References
- 5
- FWCI
- 32.28
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services. https://app.cochat.ai/papers/10.1016/j.telpol.2003.12.003
- The paper
- Kim, M.-K., Park, M.-C., & Jeong, D.-H. (2004). The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services. Telecommunications Policy. https://doi.org/10.1016/j.telpol.2003.12.003
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
