The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.
Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Customer Loyalty: Toward an Integrated Conceptual Framework
Dick, A. S., & Basu, K. (1994) · Journal of the Academy of Marketing Science · doi:10.1177/0092070394222001 · Cited by 6,591
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
Hallowell, R. (1996) · International Journal of Service Industry Management · doi:10.1108/09564239610129931 · Cited by 1,862
Structural Analysis of Discrete Data with Econometric Applications
Kamakura, W., Manski, C. F., & McFadden, D. (1982) · Journal of Marketing Research · doi:10.2307/3151745 · Cited by 1,107
Gerpott, T. J., Rams, W., & Schindler, A. (2001) · Telecommunications Policy · doi:10.1016/s0308-5961(00)00097-5 · Cited by 731
Kim, H.-S., & Kwon, N. (2003) · Information Economics and Policy · doi:10.1016/s0167-6245(02)00070-7 · Cited by 124
Self-citationSubscriber churn in the Australian ISP market
Madden, G., Savage, S. J., & Coble-Neal, G. (1999) · Information Economics and Policy · doi:10.1016/s0167-6245(99)00015-3 · Cited by 85
Competition in UK mobile communications
Valletti, T., & Cave, M. E. (1998) · Telecommunications Policy · doi:10.1016/s0308-5961(97)00063-3 · Cited by 75
Competition in Korean mobile telecommunications market: business strategy and regulatory environment
Choi, S.-K., Lee, M.-H., & Chung, G.-H. (2001) · Telecommunications Policy · doi:10.1016/s0308-5961(00)00075-6 · Cited by 45
Cited by
The effects of relationship quality and switching barriers on customer loyalty
Liu, C.-T., Guo, Y. M., & Lee, C.-H. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2010.05.008 · Cited by 490
Casaló, L. V., Flavián, C., & Guinalíu, M. (2008) · International Journal of Bank Marketing · doi:10.1108/02652320810902433 · Cited by 482
Computer assisted customer churn management: State-of-the-art and future trends
Hadden, J., Tiwari, A., Roy, R., & Ruta, D. (2007) · Computers & Operations Research · doi:10.1016/j.cor.2005.11.007 · Cited by 338
Ahn, J.-H., Han, S.-P., & Lee, Y.-S. (2006) · Telecommunications Policy · doi:10.1016/j.telpol.2006.09.006 · Cited by 324
Customer churn prediction by hybrid neural networks
Tsai, C.-F., & Lu, Y.-H. (2009) · Expert Systems with Applications · doi:10.1016/j.eswa.2009.05.032 · Cited by 321
Metadata
- Authors
- Kim, H.-S., & Yoon, C.-H.
- Venue
- Telecommunications Policy
- Publisher
- Elsevier BV
- Published
- 2004-10
- Volume
- 28
- Issue
- 9-10
- Pages
- 751-765
- ISSN
- 0308-5961 (ISSN-L)
- OpenAlex
- W2142193462
- Cited by
- 417
- References
- 9
- FWCI
- 12.19
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- Kim, H.-S., & Yoon, C.-H. (2004). Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market. Telecommunications Policy. https://doi.org/10.1016/j.telpol.2004.05.013
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
