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Cited by 474

The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.

The development of an e-travel service quality scale

Ho, Chaang-Iuan, Lee, Yi-Ling·2007·Tourism Management
DOI 10.1016/j.tourman.2006.12.002
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Cites

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Citations

Cites

Show all 3 references

Research works printed but not linked: 27

  1. Armstrong, 1996, The real value of on-line communities, Harvard Business Review, May–June, 134
  2. Carman, 1990, Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions, Journal of Retailing, 66, 33
  3. Cox, 2001, Service quality and e-commerce: An exploratory analysis, Managing Service Quality, 11, 121, 10.1108/09604520110387257 · DOI · Paper page
  4. Dabholkar, 1996, A measure of service quality for retail stores: Scale development and validation, Journal of the Academy of Marketing Science, 24, 3, 10.1007/BF02893933 · DOI · Paper page
  5. Jeong, 2001, Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging web sites, International Journal of Hospitality Management, 20, 129, 10.1016/S0278-4319(00)00041-4 · DOI · Paper page
  6. Janda, 2002, Consumer perceptions of Internet retail service quality, International Journal of Service Industry Management, 13, 412, 10.1108/09564230210447913 · DOI · Paper page
  7. Kaynama, 2000, A proposal to assess the service quality of online travel agencies: An exploratory study, Journal of Professional Services Marketing, 21, 63, 10.1300/J090v21n01_05 · DOI · Paper page
  8. Kim, 2004, Effects of an online virtual community on customer loyalty and travel product purchases, Tourism Management, 25, 343, 10.1016/S0261-5177(03)00142-0 · DOI · Paper page
  9. Kim, 2004, Comparison of web service quality between online travel agencies and online travel suppliers, Journal of Travel & Tourism Marketing, 17, 105, 10.1300/J073v17n02_09 · DOI
  10. LeBlanc, 1992, Factors affecting customer evaluation of service quality in travel agencies: An investigation of customer perceptions, Journal of Travel Research, 30, 10, 10.1177/004728759203000402 · DOI
  11. Li, 2002, Measuring web-based service quality, Total Quality Management, 13, 685, 10.1080/0954412022000002072 · DOI · Paper page
  12. Loiacono, E. T., Watson, R. T., Goodhue, & D. L. (2002). WEBQUAL: A measure of website quality. In K. Evans, & L. Scheer (Eds.), 2002 Marketing Educators’ Conference: Marketing Theory and Applications (pp. 432–437).
  13. Llosa, 1998, An empirical study of SERVQUAL's dimensionality, The Service Industries Journal, 18, 16, 10.1080/02642069800000017 · DOI
  14. Madu, 2002, Dimensions of e-quality, International Journal of Quality & Reliability Management, 19, 246, 10.1108/02656710210415668 · DOI · Paper page
  15. Marsh, 1985, Application of confirmatory factor analysis to the study of self-concept: First and higher order factor models and their invariance across groups, Psychological Bulletin, 97, 562, 10.1037/0033-2909.97.3.562 · DOI · Paper page
  16. Mills, J. E., & Morrison, A. M. (2004). Measuring customer satisfaction with online travel. In Proceedings of the 11th international conference on information technology and travel & tourism (pp. 242–251).
  17. Novak, 2000, Measuring the customer experience in online environments: A structural modeling approach, Marketing Science, 19, 22, 10.1287/mksc.19.1.22.15184 · DOI · Paper page
  18. Parasuraman, 1985, A conceptual model of service quality and its implications for future research, Journal of Marketing, 49, 41, 10.2307/1251430 · DOI · Paper page
  19. Perdue, 2001, Internet site evaluations: The influence of behavioral experience, existing images, and selected website characteristics, Journal of Travel & Tourism Marketing, 11, 21, 10.1300/J073v11n02_02 · DOI
  20. Srinivasan, 2002, Customer loyalty in e-commerce: An exploration of its antecedents and consequences, Journal of Retailing, 78, 41, 10.1016/S0022-4359(01)00065-3 · DOI · Paper page
  21. Szymanski, 2000, E-satisfaction: An initial examination, Journal of Retailing, 76, 309, 10.1016/S0022-4359(00)00035-X · DOI · Paper page
  22. Tan, 2003, A service quality framework for web-based information systems, The TQM Magazine, 15, 164, 10.1108/09544780310469262 · DOI
  23. Tsikriktsis, 2002, Does culture influence web site quality expectations? An empirical study, Journal of Service Research, 5, 101, 10.1177/109467002237490 · DOI
  24. van Riel, 2001, Exploring consumer evaluations of e-services: A portal site, International Journal of Service Industry Management, 12, 359, 10.1108/09564230110405280 · DOI · Paper page
  25. Wan, 2002, The web sites of international tourist hotels and tour wholesalers in Taiwan, Tourism Management, 23, 155, 10.1016/S0261-5177(01)00048-6 · DOI
  26. Yoo, 2001, Developing a scale to measure the perceived quality of an Internet shopping site (SITEQUAL), Quarterly Journal of Electronic Commerce, 2, 31
  27. Zeithaml, 2002, Service quality delivery through web sites: A critical review of extant knowledge, Journal of the Academy of Marketing Science, 30, 362, 10.1177/009207002236911 · DOI · Paper page

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Metadata

Authors
Ho, C.-I., & Lee, Y.-L.
Venue
Tourism Management
Publisher
Elsevier BV
Published
2007-12
Volume
28
Issue
6
Pages
1434-1449
ISSN
0261-5177 (ISSN-L)
DOI
10.1016/j.tourman.2006.12.002
OpenAlex
W2059927669
Cited by
474
References
3
FWCI
28.19
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

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CoChat. (2026). Citation check: The development of an e-travel service quality scale. https://app.cochat.ai/papers/10.1016/j.tourman.2006.12.002
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Ho, C.-I., & Lee, Y.-L. (2007). The development of an e-travel service quality scale. Tourism Management. https://doi.org/10.1016/j.tourman.2006.12.002

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.