The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate
Abstract
Abstract The advent of machines powered by artificial intelligence (AI) and robotics technologies have already strongly influenced the hospitality industry, and the effects of its replacement upon the human workforce has been a highly debated topic. Despite this, empirical evidence in the form of published empirical studies have yet to appear in academic journals that present compelling evidence addressing what hospitality employees’ awareness of those potential impacts could be pertaining to AI and robotics specifically applied within the context of their turnover intention and future employment prospects. The purpose of this study was to present new empirical findings on this issue using data from a sample of 468 full-time five star hotel employees in Guangzhou, China. AI and robotics awareness was found to be significantly associated with employee turnover intention. This relationship was moderated by perceived organizational support and competitive psychological climate. Implications and directions for future research are provided.
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Cites
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Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986) · Journal of Applied Psychology · doi:10.1037/0021-9010.71.3.500 · Cited by 10,023
The future of employment: How susceptible are jobs to computerisation?
Frey, C. B., & Osborne, M. A. (2017) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2016.08.019 · Cited by 8,727
The forthcoming artificial intelligence (AI) revolution: Its impact on society and firms
Makridakis, S. (2017) · Futures · doi:10.1016/j.futures.2017.03.006 · Cited by 1,866
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Cited by
Makarius, E. E., Mukherjee, D., Fox, J. D., & Fox, A. K. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.07.045 · Cited by 780
Budhwar, P., Malik, A., De Silva, M. T. T., & Thevisuthan, P. (2022) · The International Journal of Human Resource Management · doi:10.1080/09585192.2022.2035161 · Cited by 723
Trenerry, B., Chng, S., Wang, Y., Suhaila, Z. S., Lim, S. S., Lu, H. Y., & Oh, P. H. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.620766 · Cited by 594
Service robots in hotels: understanding the service quality perceptions of human-robot interaction
Choi, Y., Choi, M., Oh, M. (., & Kim, S. (. (2020) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2020.1703871 · Cited by 522
Influences of artificial intelligence (AI) awareness on career competency and job burnout
Kong, H., Yuan, Y., Baruch, Y., Bu, N., Jiang, X., & Wang, K. (2021) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-07-2020-0789 · Cited by 448
Metadata
- Authors
- Li, J. (., Bonn, M. A., & Ye, B. H.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2019-08
- Volume
- 73
- Pages
- 172-181
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2918214187
- Cited by
- 824
- References
- 5
- FWCI
- 24.87
- Type
- journal article
- Language
- en
- Open access
- closed
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- Li, J. (., Bonn, M. A., & Ye, B. H. (2019). Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate. Tourism Management. https://doi.org/10.1016/j.tourman.2019.02.006
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