The DOI matches its Crossref record.
Differentiating hospitality operations via experiences: why selling services is not enough
Abstract
Abstract By infusing your hospitality operation with a theme—explicitly stated or creatively subtle— you can improve your guests' experience and (not incidentally) your profits.
Overview
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Citations
Cited by
The accommodation experiencescape: a comparative assessment of hotels and Airbnb
Mody, M. A., Suess, C., & Lehto, X. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-09-2016-0501 · Cited by 379
Wu, C. H.-J., & Liang, R.-D. (2011) · Tourism Management · doi:10.1016/j.tourman.2010.03.001 · Cited by 241
Ali, F., Hussain, K., & Ragavan, N. A. (2014) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2014.07.296 · Cited by 206
Metadata
- Authors
- Gilmore, J.
- Venue
- The Cornell Hotel and Restaurant Administration Quarterly
- Publisher
- SAGE Publications
- Published
- 2002-06
- Volume
- 43
- Issue
- 3
- Pages
- 87-96
- ISSN
- 0010-8804 (ISSN-L)
- OpenAlex
- W2100325010
- Cited by
- 375
- References
- 0
- FWCI
- 10.41
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
