The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Ensuring greater satisfaction by engineering salesperson response to customer emotions
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Citations
Cites
The critical incident technique.
Flanagan, J. C. (1954) · Psychological Bulletin · doi:10.1037/h0061470 · Cited by 8,191
Cognitive, social, and physiological determinants of emotional state.
Schachter, S., & Singer, J. (1962) · Psychological Review · doi:10.1037/h0046234 · Cited by 6,223
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
Emotion knowledge: further exploration of a prototype approach
Shaver, P., Schwartz, J., Kirson, D., & O'Connor, C. (1987) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.52.6.1061 · Cited by 3,072
Cited by
Measuring customer experience in physical retail environments
Bustamante, J. C., & Rubio, N. (2017) · Journal of Service Management · doi:10.1108/josm-06-2016-0142 · Cited by 306
Varela-Neira, C., Vázquez-Casielles, R., & Iglesias-Argüelles, V. (2008) · The Service Industries Journal · doi:10.1080/02642060801917612 · Cited by 103
Intention to adopt services by AI avatar: A protection motivation theory perspective
Park, J., Yun, J., & Chang, W. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.103929 · Cited by 51
Metadata
- Authors
- Menon, K., & Dubé, L.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2000-07
- Volume
- 76
- Issue
- 3
- Pages
- 285-307
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W1973703330
- Cited by
- 293
- References
- 4
- FWCI
- 14.04
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Ensuring greater satisfaction by engineering salesperson response to customer emotions. https://app.cochat.ai/papers/10.1016/s0022-4359(00)00034-8
- The paper
- Menon, K., & Dubé, L. (2000). Ensuring greater satisfaction by engineering salesperson response to customer emotions. Journal of Retailing. https://doi.org/10.1016/s0022-4359(00)00034-8
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
