The critical incident technique.

A Paradigm for Developing Better Measures of Marketing Constructs

Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549 · see citing works

When Work and Family are Allies: A Theory of Work-Family Enrichment

Greenhaus, J. H., & Powell, G. N. (2006) · Academy of Management Review · doi:10.5465/amr.2006.19379625 · Cited by 3,837 · see citing works

Disrupted Routines: Team Learning and New Technology Implementation in Hospitals

Edmondson, A. C., Bohmer, R. M., & Pisano, G. P. (2001) · Administrative Science Quarterly · doi:10.2307/3094828 · Cited by 1,729 · see citing works

Teachers' self-efficacy beliefs as determinants of job satisfaction and students' academic achievement: A study at the school level

Caprara, G. V., Barbaranelli, C., Steca, P., & Malone, P. S. (2006) · Journal of School Psychology · doi:10.1016/j.jsp.2006.09.001 · Cited by 1,628 · see citing works

Methods to support human-centred design

MAGUIRE, M. (2001) · International Journal of Human-Computer Studies · doi:10.1006/ijhc.2001.0503 · Cited by 1,057 · see citing works

The Critical Incident Technique in Service Research

Gremler, D. D. (2004) · Journal of Service Research · doi:10.1177/1094670504266138 · Cited by 1,078 · see citing works

How obstacles and facilitators predict academic performance: the mediating role of study burnout and engagement

Salanova, M., Schaufeli, W., Martínez, I., & Bresó, E. (2010) · Anxiety, Stress & Coping · doi:10.1080/10615800802609965 · Cited by 612 · see citing works

What makes an online consumer review trustworthy?

Filieri, R. (2016) · Annals of Tourism Research · doi:10.1016/j.annals.2015.12.019 · Cited by 587 · see citing works

Designing interviews to generate rich data for information systems research

Schultze, U., & Avital, M. (2011) · Information and Organization · doi:10.1016/j.infoandorg.2010.11.001 · Cited by 522 · see citing works

Emotional intelligence as the basis of leadership emergence in self-managing teams

Wolff, S. B., Pescosolido, A. T., & Druskat, V. U. (2002) · The Leadership Quarterly · doi:10.1016/s1048-9843(02)00141-8 · Cited by 418 · see citing works

Achieving supply chain resilience: The role of procurement

Roberta Pereira, C., Christopher, M., & Lago Da Silva, A. (2014) · Supply Chain Management: An International Journal · doi:10.1108/scm-09-2013-0346 · Cited by 396 · see citing works

Electronic journals and changes in scholarly article seeking and reading patterns

Tenopir, C., King, D. W., Edwards, S., & Wu, L. (2009) · Aslib Proceedings · doi:10.1108/00012530910932267 · Cited by 314 · see citing works

Organizational Culture and Climate: Implications for Services and Interventions Research.

Hemmelgarn, A. L., Glisson, C., & James, L. R. (2006) · Clinical Psychology: Science and Practice · doi:10.1111/j.1468-2850.2006.00008.x · Cited by 307 · see citing works

“What do they snapchat about?” Patterns of use in time-limited instant messaging service

Piwek, L., & Joinson, A. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2015.08.026 · Cited by 281 · see citing works

Characteristics of expert development in rhythmic gymnastics: a retrospective study.

Law, M. P., Côté, J., & Ericsson, K. A. (2007) · International Journal of Sport and Exercise Psychology · doi:10.1080/1612197x.2008.9671814 · Cited by 270 · see citing works

How to Evaluate Trust in AI-Assisted Decision Making? A Survey of Empirical Methodologies

Vereschak, O., Bailly, G., & Caramiaux, B. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3476068 · Cited by 229 · see citing works

Trust and distrust on the web: User experiences and website characteristics

Seckler, M., Heinz, S., Forde, S., Tuch, A. N., & Opwis, K. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2014.11.064 · Cited by 223 · see citing works

Beyond ‘doing time’: Investigating the concept of student engagement with feedback

Handley, K., Price, M., & Millar, J. (2011) · Oxford Review of Education · doi:10.1080/03054985.2011.604951 · Cited by 181 · see citing works

The impact of situational vulnerability on the development and erosion of followers' trust in their leader

Lapidot, Y., Kark, R., & Shamir, B. (2007) · The Leadership Quarterly · doi:10.1016/j.leaqua.2006.11.004 · Cited by 177 · see citing works

Factors Influencing the Use of a Web-Based Application for Supporting the Self-Care of Patients with Type 2 Diabetes: A Longitudinal Study

Nijland, N., van Gemert-Pijnen, J. E., Kelders, S. M., Brandenburg, B. J., & Seydel, E. R. (2011) · Journal of Medical Internet Research · doi:10.2196/jmir.1603 · Cited by 175 · see citing works

Context and mobile services' value-in-use

Gummerus, J., & Pihlström, M. (2011) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2011.07.002 · Cited by 161 · see citing works

Emotional and social intelligence competencies: Cross cultural implications

Emmerling, R. J., & Boyatzis, R. E. (2012) · Cross Cultural Management: An International Journal · doi:10.1108/13527601211195592 · Cited by 143 · see citing works

What Does It Take to Implement Change Successfully? A Study of the Behaviors of Successful Change Leaders

Higgs, M., & Rowland, D. (2011) · The Journal of Applied Behavioral Science · doi:10.1177/0021886311404556 · Cited by 135 · see citing works

Understanding the experiences of people with disfigurements: an integration of four models of social and psychological functioning

Kent, G. (2000) · Psychology, Health & Medicine · doi:10.1080/713690187 · Cited by 123 · see citing works

Patient reports of health outcome for adults living with sickle cell disease: development and testing of the ASCQ-Me item banks

Keller, S. D., Yang, M., Treadwell, M. J., Werner, E. M., & Hassell, K. L. (2014) · Health and Quality of Life Outcomes · doi:10.1186/s12955-014-0125-0 · Cited by 115 · see citing works

Emergency Room Culture and the Emotional Support Component of Family-Centered Care

Hemmelgarn, A. L., Glisson, C., & Dukes, D. (2001) · Children's Health Care · doi:10.1207/s15326888chc3002_2 · Cited by 112 · see citing works

Variations in Article Seeking and Reading Patterns of Academics: What Makes a Difference?

Tenopir, C., King, D. W., Spencer, J., & Wu, L. (2009) · Library & Information Science Research · doi:10.1016/j.lisr.2009.02.002 · Cited by 108 · see citing works

Sources of satisfaction and dissatisfaction with a learning management system in post-adoption stage: A critical incident technique approach

Najmul Islam, A. K. M. (2014) · Computers in Human Behavior · doi:10.1016/j.chb.2013.09.010 · Cited by 107 · see citing works

Scaffolds or straitjackets? Critical moments in classroom discourse

Myhill *, D., & Warren, P. (2005) · Educational Review · doi:10.1080/0013191042000274187 · Cited by 106 · see citing works

Crisis management during anaesthesia: the development of an anaesthetic crisis management manual

Runciman, W. B. (2005) · Quality and Safety in Health Care · doi:10.1136/qshc.2002.004101 · Cited by 92 · see citing works

‘I need her to be a doctor’: patients’ experiences of presenting health information from the internet in GP consultations

Bowes, P., Stevenson, F., Ahluwalia, S., & Murray, E. (2012) · British Journal of General Practice · doi:10.3399/bjgp12x658250 · Cited by 93 · see citing works

Frequent (flier) frustration and the dark side of word-of-web: Exploring online dysfunctional behavior in online feedback forums

Tuzovic, S. (2010) · Journal of Services Marketing · doi:10.1108/08876041011072564 · Cited by 81 · see citing works

Usability and feasibility of a tablet-based Decision-Support and Integrated Record-keeping (DESIRE) tool in the nurse management of hypertension in rural western Kenya

Vedanthan, R., Blank, E., Tuikong, N., Kamano, J., Misoi, L., Tulienge, D., Hutchinson, C., Ascheim, D. D., Kimaiyo, S., Fuster, V., et al. (2015) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2014.12.005 · Cited by 79 · see citing works

Internal communication for employee enablement: Strategies in American and Italian companies

Mazzei, A. (2014) · Corporate Communications: An International Journal · doi:10.1108/ccij-08-2012-0060 · Cited by 78 · see citing works

The multiple mini-interview for selection of international medical graduates into family medicine residency education

Hofmeister, M., Lockyer, J., & Crutcher, R. (2009) · Medical Education · doi:10.1111/j.1365-2923.2009.03380.x · Cited by 73 · see citing works

Adolescent Perspectives on Rules and Resistance Within the Parent-Child Relationship

Parkin, C. M., & Kuczynski, L. (2012) · Journal of Adolescent Research · doi:10.1177/0743558411435852 · Cited by 73 · see citing works

Opening Up Openness: A Theoretical Sort Following Critical Incidents Methodology and a Meta-Analytic Investigation of the Trait Family Measures

Connelly, B. S., Ones, D. S., Davies, S. E., & Birkland, A. (2014) · Journal of Personality Assessment · doi:10.1080/00223891.2013.809355 · Cited by 67 · see citing works

Organisational conditions for service encounter-based innovation

Sørensen, F., Sundbo, J., & Mattsson, J. (2013) · Research Policy · doi:10.1016/j.respol.2013.04.003 · Cited by 70 · see citing works

Competitive motives and strategies: Understanding constructive competition

Tjosvold, D., Johnson, D. W., Johnson, R. T., & Sun, H. (2006) · Group Dynamics Theory Research and Practice · doi:10.1037/1089-2699.10.2.87 · Cited by 69 · see citing works

Climatic and psychosocial risks of heat illness incidents on construction site

Jia, Y. A., Rowlinson, S., & Ciccarelli, M. (2016) · Applied Ergonomics · doi:10.1016/j.apergo.2015.08.008 · Cited by 70 · see citing works

Demanding by Design: Supporting Effortful Communication Practices in Close Personal Relationships

Kelly, R., Gooch, D., Patil, B., & Watts, L. (2017) · Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing · doi:10.1145/2998181.2998184 · Cited by 61 · see citing works

In Search of How Principals Change: A Qualitative Study of Events That Help and Hinder Administrator Support for School-Wide PBIS

McIntosh, K., Kelm, J. L., & Canizal Delabra, A. (2016) · Journal of Positive Behavior Interventions · doi:10.1177/1098300715599960 · Cited by 55 · see citing works

Confusion in internet retailing: causes and consequences

Garaus, M. (2018) · Internet Research · doi:10.1108/intr-11-2016-0356 · Cited by 47 · see citing works

Triggers of engagement and avoidance: Applying approach-avoid theory

Kelly, L., Kerr, G., & Drennan, J. (2020) · Journal of Marketing Communications · doi:10.1080/13527266.2018.1531053 · Cited by 44 · see citing works

VERSE: Bridging Screen Readers and Voice Assistants for Enhanced Eyes-Free Web Search

Vtyurina, A., Fourney, A., Morris, M. R., Findlater, L., & White, R. W. (2019) · Proceedings of the 21st International ACM SIGACCESS Conference on Computers and Accessibility · doi:10.1145/3308561.3353773 · Cited by 42 · see citing works

Exploring the phenomenon of HR analytics: A study of challenges, risks and impacts in 40 large companies

Cayrat, C., & Boxall, P. (2022) · Journal of Organizational Effectiveness: People and Performance · doi:10.1108/joepp-08-2021-0238 · Cited by 41 · see citing works

‘Half of who you are’: Parent and child reflections on the emotional experiences of reversing familial language shift

Little, S. (2023) · International Journal of Bilingualism · doi:10.1177/13670069221125705 · Cited by 34 · see citing works

Distinguishing between authenticity and personality consistency in predicting well-being: A mixed method approach

Sutton, A. (2018) · European Review of Applied Psychology · doi:10.1016/j.erap.2018.06.001 · Cited by 33 · see citing works

Patients Know Best: Qualitative Study on How Families Use Patient-Controlled Personal Health Records

Schneider, H., Hill, S., & Blandford, A. (2016) · Journal of Medical Internet Research · doi:10.2196/jmir.4652 · Cited by 32 · see citing works

Competencies of Coaches that Predict Client Behavior Change

Boyatzis, R., Liu, H., Smith, A., Zwygart, K., & Quinn, J. (2024) · The Journal of Applied Behavioral Science · doi:10.1177/00218863231204050 · Cited by 27 · see citing works

Multi-agency gold incident command training for civil emergencies

P. Wilson, J., & Gosiewska, S. (2014) · Disaster Prevention and Management · doi:10.1108/dpm-11-2013-0212 · Cited by 13 · see citing works

Tech-Art-Theory: Improvisational Methods for HCI Learning and Teaching

Kang, L., & Jackson, S. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3449156 · Cited by 14 · see citing works

A Practical Guide to Analyzing IDE Usage Data

Snipes, W., Murphy-Hill, E., Fritz, T., Vakilian, M., Damevski, K., Nair, A. R., & Shepherd, D. (2015) · The Art and Science of Analyzing Software Data · doi:10.1016/b978-0-12-411519-4.00005-7 · Cited by 14 · see citing works

Using Storytelling to Elicit Design Guidance for Medical Devices

Gausepohl, K., Winchester, W. W., Arthur, J. D., & Smith-Jackson, T. (2011) · Ergonomics in Design The Quarterly of Human Factors Applications · doi:10.1177/1064804611408017 · Cited by 13 · see citing works

Making newsworthy news: the integral role of creativity and verification in the human information behavior that drives news story creation

Gutierrez Lopez, M., Makri, S., MacFarlane, A., Porlezza, C., Cooper, G., & Missaoui, S. (2022) · Journal of the Association for Information Science and Technology · doi:10.1002/asi.24647 · Cited by 10 · see citing works

Optimize your leadership pipeline: Leveraging HR analytics for c-suite executive development

Zhu, G., Wang, L., & Hall, D. T. (2023) · International Journal of Manpower · doi:10.1108/ijm-07-2022-0341 · Cited by 9 · see citing works

Barriers to collaborative information seeking in organizations

Karunakaran, A., & Reddy, M. (2012) · Proceedings of the American Society for Information Science and Technology · doi:10.1002/meet.14504901169 · Cited by 8 · see citing works