The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Congruency of scent and music as a driver of in-store evaluations and behavior
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Citations
Cites
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
Cited by
An expanded servicescape perspective
Rosenbaum, M. S., & Massiah, C. (2011) · Journal of Service Management · doi:10.1108/09564231111155088 · Cited by 601
Effect of image interactivity technology on consumer responses toward the online retailer
Fiore, A. M., Kim, J., & Lee, H.-H. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20042 · Cited by 495
Pleasure, Arousal, Dominance: Mehrabian and Russell revisited
Bakker, I., van der Voordt, T., Vink, P., & de Boon, J. (2014) · Current Psychology · doi:10.1007/s12144-014-9219-4 · Cited by 415
Servicescape and loyalty intentions: an empirical investigation
Harris, L. C., & Ezeh, C. (2008) · European Journal of Marketing · doi:10.1108/03090560810852995 · Cited by 361
N. Bolton, R., Gustafsson, A., McColl-Kennedy, J., J. Sirianni, N., & K. Tse, D. (2014) · Journal of Service Management · doi:10.1108/josm-01-2014-0034 · Cited by 312
The interplay of customer experience and commitment
Keiningham, T., Ball, J., Benoit (née Moeller), S., Bruce, H. L., Buoye, A., Dzenkovska, J., Nasr, L., Ou, Y.-C., & Zaki, M. (2017) · Journal of Services Marketing · doi:10.1108/jsm-09-2016-0337 · Cited by 156
Using transformational appeals to enhance the retail experience
NAYLOR, G., KLEISER, S., BAKER, J., & YORKSTON, E. (2008) · Journal of Retailing · doi:10.1016/j.jretai.2008.01.001 · Cited by 102
Wörfel, P., Frentz, F., & Tautu, C. (2022) · European Journal of Marketing · doi:10.1108/ejm-07-2020-0510 · Cited by 84
Bäckström, K., & Johansson, U. (2017) · The International Review of Retail, Distribution and Consumer Research · doi:10.1080/09593969.2017.1314865 · Cited by 39
Balleyer, A. H., & Fennis, B. M. (2022) · Frontiers in Psychology · doi:10.3389/fpsyg.2022.685552 · Cited by 15
Wang, K., Li, X.-Y., Zhu, B.-W., Xiong, L., & Tzeng, G.-H. (2025) · Cities · doi:10.1016/j.cities.2025.105897 · Cited by 11
Metadata
- Authors
- Mattila, A. S., & Wirtz, J.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2001-06
- Volume
- 77
- Issue
- 2
- Pages
- 273-289
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2055951938
- Cited by
- 1,151
- References
- 1
- FWCI
- 23.16
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
