The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
The employee-organization relationship, organizational citizenship behaviors, and superior service quality
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Citations
Cites
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
A Theory of Cognitive Dissonance
Festinger, L. (1957) · doi:10.1515/9781503620766 · Cited by 24,241
Perceived organizational support.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986) · Journal of Applied Psychology · doi:10.1037/0021-9010.71.3.500 · Cited by 10,023
Mittal, V., & Kamakura, W. A. (2001) · Journal of Marketing Research · doi:10.1509/jmkr.38.1.131.18832 · Cited by 2,256
A Role Theory Perspective on Dyadic Interactions: The Service Encounter
Solomon, M. R., Surprenant, C., Czepiel, J. A., & Gutman, E. G. (1985) · Journal of Marketing · doi:10.2307/1251180 · Cited by 2,004
Should we delight the customer?
Rust, R. T., & Oliver, R. L. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300281008 · Cited by 712
HRM – A Service Perspective: Towards a Customer‐focused HRM
Schneider, B. (1994) · International Journal of Service Industry Management · doi:10.1108/09564239410051911 · Cited by 146
Cited by
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009) · Journal of Applied Psychology · doi:10.1037/a0013079 · Cited by 2,356
Humphrey, S. E., Nahrgang, J. D., & Morgeson, F. P. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.5.1332 · Cited by 2,303
Organizational identification: A meta-analysis
Riketta, M. (2005) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2004.05.005 · Cited by 1,808
Shanock, L. R., & Eisenberger, R. (2006) · Journal of Applied Psychology · doi:10.1037/0021-9010.91.3.689 · Cited by 1,096
Hong, Y., Liao, H., Hu, J., & Jiang, K. (2013) · Journal of Applied Psychology · doi:10.1037/a0031666 · Cited by 386
Metadata
- Authors
- Bell, S. J., & Menguc, B.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2002-06
- Volume
- 78
- Issue
- 2
- Pages
- 131-146
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2005553846
- Cited by
- 488
- References
- 8
- FWCI
- 10.20
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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- CoChat. (2026). Citation check: The employee-organization relationship, organizational citizenship behaviors, and superior service quality. https://app.cochat.ai/papers/10.1016/s0022-4359(02)00069-6
- The paper
- Bell, S. J., & Menguc, B. (2002). The employee-organization relationship, organizational citizenship behaviors, and superior service quality. Journal of Retailing. https://doi.org/10.1016/s0022-4359(02)00069-6
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
