The DOI matches its Crossref record; 40 of the 40 references it cites were found in a registry or an index.
Customer-sales associate retail relationships
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Citations
Cites
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Granovetter, M. (1985) · American Journal of Sociology · doi:10.1086/228311 · Cited by 28,745
The commitment-trust theory of relationship marketing
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Qualitative Analysis for Social Scientists
Strauss, A. L. (1987) · doi:10.1017/cbo9780511557842 · Cited by 12,277
Developing buyer-seller relationships
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Putting the Service-Profit Chain to Work
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Analysis and Interpretation of Qualitative Data in Consumer Research
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Cited by
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008) · Decision Support Systems · doi:10.1016/j.dss.2007.07.001 · Cited by 3,613
“Similarly, in the e-commerce context [7,11,15,24,42, 62,69,76,101,103,115,122,135], researchers have tended to define describe trust as a subjective belief, a subjective probability, the willingness of an individual to be vulnerable, reliance on parties other than oneself, or a person's expectation.”
BackgroundCustomer experience creation: Determinants, dynamics and management strategies
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009) · Journal of Retailing · doi:10.1016/j.jretai.2008.11.001 · Cited by 3,140
Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
De Wulf, K., Odekerken-Schröder, G., & Iacobucci, D. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.4.33.18386 · Cited by 2,083
Switching barriers and repurchase intentions in services
Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00024-5 · Cited by 1,571
Self-citationvan Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A. L., Grewal, D., & Petersen, J. A. (2017) · Journal of Service Research · doi:10.1177/1094670516679272 · Cited by 1,344
Metadata
- Authors
- Beatty, S.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 1996
- Volume
- 72
- Issue
- 3
- Pages
- 223-247
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2029370015
- Cited by
- 855
- References
- 40
- FWCI
- 9.40
- Type
- journal article
- Language
- en
- Open access
- green
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- Beatty, S. (1996). Customer-sales associate retail relationships. Journal of Retailing. https://doi.org/10.1016/s0022-4359(96)90028-7
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
