The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
The impact of music on consumers' reactions to waiting for services
Overview
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
Schwarz, N., & Clore, G. L. (1983) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.45.3.513 · Cited by 4,952
Cited by
Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.2.120.18470 · Cited by 2,257
Atmospheric Effects on Shopping Behavior
Turley, L. W., & Milliman, R. E. (2000) · Journal of Business Research · doi:10.1016/s0148-2963(99)00010-7 · Cited by 1,923
Dabholkar, P. A., & Bagozzi, R. P. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/0092070302303001 · Cited by 1,898
Atmospheric qualities of online retailing
Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2001) · Journal of Business Research · doi:10.1016/s0148-2963(99)00087-9 · Cited by 1,587
Empirical testing of a model of online store atmospherics and shopper responses
Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2003) · Psychology & Marketing · doi:10.1002/mar.10064 · Cited by 1,283
Koo, D.-M., & Ju, S.-H. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2009.11.009 · Cited by 444
Aesthetics and the online shopping environment: Understanding consumer responses.
Wang, Y. J., Minor, M. S., & Wei, J. (2011) · Journal of Retailing · doi:10.1016/j.jretai.2010.09.002 · Cited by 390
Wirtz, J., Mattila, A. S., & Tan, R. L. P. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00031-2 · Cited by 319
Metadata
- Authors
- Hul, M. K., Dube, L., & Chebat, J.-C.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 1997-03
- Volume
- 73
- Issue
- 1
- Pages
- 87-104
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2045476978
- Cited by
- 470
- References
- 3
- FWCI
- 7.66
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
