The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.
Performance-only measurement of service quality: a replication and extension
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Citations
Cites
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741
A Beginner's Guide to Structural Equation Modeling: Fourth Edition
Schumacker, R. E., & Lomax, R. G. (2015) · doi:10.4324/9781315749105 · Cited by 6,604
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
The antecedents and consequences of customer satisfaction for firms
Anderson, E. W., & Sullivan, M. W. (1993) · Marketing Science · doi:10.1287/mksc.12.2.125 · Cited by 4,610
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Disconfirmation of consumer expectations through product trial
Olson, J. C., & Dover, P. A. (1979) · Journal of Applied Psychology · doi:10.1037/0021-9010.64.2.179 · Cited by 548
Cited by
Service quality delivery through web sites: a critical review of extant knowledge
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/009207002236911 · Cited by 2,729
Ganguli, S., & Roy, S. K. (2011) · International Journal of Bank Marketing · doi:10.1108/02652321111107648 · Cited by 357
Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance
Tsoukatos, E., & Rand, G. K. (2006) · Managing Service Quality: An International Journal · doi:10.1108/09604520610686746 · Cited by 263
Priporas, C.-V., Stylos, N., Rahimi, R., & Vedanthachari, L. N. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-08-2016-0420 · Cited by 228
Metadata
- Authors
- Brady, M. K., Cronin, J. J., & Brand, R. R.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2002-01
- Volume
- 55
- Issue
- 1
- Pages
- 17-31
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2151141708
- Cited by
- 935
- References
- 10
- FWCI
- 36.44
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Performance-only measurement of service quality: a replication and extension. https://app.cochat.ai/papers/10.1016/s0148-2963(00)00171-5
- The paper
- Brady, M. K., Cronin, J. J., & Brand, R. R. (2002). Performance-only measurement of service quality: a replication and extension. Journal of Business Research. https://doi.org/10.1016/s0148-2963(00)00171-5
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
