The DOI matches its Crossref record; 14 of the 14 references it cites were found in a registry or an index.
Customer satisfaction in industrial markets: dimensional and multiple role issues
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Citations
Cites
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
Structural model evaluation and modification: An interval estimation approach
Steiger, J. H. (1990) · Multivariate Behavioral Research · doi:10.1207/s15327906mbr2502_4 · Cited by 7,408
An updated paradigm for scale development incorporating unidimensionality and its assessment
Gerbing, D. W., & Anderson, J. C. (1988) · Journal of Marketing Research · doi:10.1177/002224378802500207 · Cited by 6,293
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
An Investigation into the Determinants of Customer Satisfaction
Churchill, G. A., & Surprenant, C. (1982) · Journal of Marketing Research · doi:10.2307/3151722 · Cited by 2,914
CONDUCTING INTERORGANIZATIONAL RESEARCH USING KEY INFORMANTS.
KUMAR, N., STERN, L. W., & ANDERSON, J. C. (1993) · Academy of Management Journal · doi:10.2307/256824 · Cited by 2,467
Cited by
Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015) · Journal of Business Research · doi:10.1016/j.jbusres.2014.06.024 · Cited by 1,540
Sarstedt, M., Henseler, J., & Ringle, C. M. (2011) · Advances in International Marketing · doi:10.1108/s1474-7979(2011)0000022012 · Cited by 1,326
Relationship quality as a predictor of B2B customer loyalty
Rauyruen, P., & Miller, K. E. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2005.11.006 · Cited by 1,123
Green products and corporate strategy: an empirical investigation
D'Souza, C., Taghian, M., Lamb, P., & Peretiatkos, R. (2006) · Society and Business Review · doi:10.1108/17465680610669825 · Cited by 342
Measuring customer experience in banks: scale development and validation
Garg, R., Rahman, Z., & Qureshi, M. N. (2014) · Journal of Modelling in Management · doi:10.1108/jm2-07-2012-0023 · Cited by 196
Metadata
- Authors
- Homburg, C., & Rudolph, B.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2001-04
- Volume
- 52
- Issue
- 1
- Pages
- 15-33
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2125132089
- Cited by
- 277
- References
- 14
- FWCI
- 17.92
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Customer satisfaction in industrial markets: dimensional and multiple role issues. https://app.cochat.ai/papers/10.1016/s0148-2963(99)00101-0
- The paper
- Homburg, C., & Rudolph, B. (2001). Customer satisfaction in industrial markets: dimensional and multiple role issues. Journal of Business Research. https://doi.org/10.1016/s0148-2963(99)00101-0
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
