The DOI matches its Crossref record; 20 of the 20 references it cites were found in a registry or an index.
Service quality perceptions and patient satisfaction: a study of hospitals in a developing country
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Citations
Cites
A conceptual model of service quality and its implications for future research
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985) · Journal of Marketing · doi:10.1177/002224298504900403 · Cited by 21,645
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Measuring Service Quality: A Reexamination and Extension
Cronin, J. J., & Taylor, S. A. (1992) · Journal of Marketing · doi:10.1177/002224299205600304 · Cited by 10,628
(1991) · Journal of Retailing · Cited by 3,949
Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions
Carman, J. M. (1990) · Journal of Retailing · Cited by 2,894
An empirical assessment of the SERVQUAL scale
Babakus, E., & Boller, G. W. (1992) · Journal of Business Research · doi:10.1016/0148-2963(92)90022-4 · Cited by 2,122
Servqual : a multiple-item scale for measuring customer perceptions of service quality
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1986) · Marketing Science Institute eBooks · Cited by 1,850
Adapting the SERVQUAL scale to hospital services: an empirical investigation.
Babakus, E., & Mangold, W. G. (1992) · Europe PMC (PubMed Central) · Cited by 1,234
Improving the measurement of service quality
Brown, T. J., Churchill, G. A., & Peter, J. P. (1993) · Journal of Retailing · doi:10.1016/s0022-4359(05)80006-5 · Cited by 1,196
The Service Profit Chain: From Satisfaction to Ownership
Heskett, J. L., & Sasser, W. E. (2010) · Service Science: Research and Innovations in the Service Economy · doi:10.1007/978-1-4419-1628-0_3 · Cited by 1,034
Cited by
Poverty and Access to Health Care in Developing Countries
Peters, D. H., Garg, A., Bloom, G., Walker, D. G., Brieger, W. R., & Hafizur Rahman, M. (2008) · Annals of the New York Academy of Sciences · doi:10.1196/annals.1425.011 · Cited by 1,522
A DEMATEL method in identifying key success factors of hospital service quality
Shieh, J.-I., Wu, H.-H., & Huang, K.-K. (2010) · Knowledge-Based Systems · doi:10.1016/j.knosys.2010.01.013 · Cited by 687
Manzoor, F., Wei, L., Hussain, A., Asif, M., & Shah, S. I. A. (2019) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph16183318 · Cited by 406
Akter, S., D'Ambra, J., & Ray, P. (2011) · Journal of the American Society for Information Science and Technology · doi:10.1002/asi.21442 · Cited by 384
Measuring web-based service quality
Li, Y. N., Tan, K. C., & Xie, M. (2002) · Total Quality Management · doi:10.1080/0954412022000002072 · Cited by 310
Metadata
- Authors
- Andaleeb, S. S.
- Venue
- Social Science & Medicine
- Publisher
- Elsevier BV
- Published
- 2001-05
- Volume
- 52
- Issue
- 9
- Pages
- 1359-1370
- ISSN
- 0277-9536 (ISSN-L)
- OpenAlex
- W2065422275
- Cited by
- 758
- References
- 20
- FWCI
- 13.98
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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- CoChat. (2026). Citation check: Service quality perceptions and patient satisfaction: a study of hospitals in a developing country. https://app.cochat.ai/papers/10.1016/s0277-9536(00)00235-5
- The paper
- Andaleeb, S. S. (2001). Service quality perceptions and patient satisfaction: a study of hospitals in a developing country. Social Science & Medicine. https://doi.org/10.1016/s0277-9536(00)00235-5
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
