The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system
Abstract
One of the earliest and best known Internet reputation systems is run by eBay, which gathers comments from buyers and sellers about each other after each transaction. Examination of a large data set from 1999 reveals several interesting features. First, despite incentives to free ride, feedback was provided more than half the time. Second, well beyond reasonable expectation, it was almost always positive. Third, reputation profiles were predictive of future performance, though eBay's net feedback statistic is far from the best predictor available. Fourth, there was a high correlation between buyer and seller feedback, suggesting that the players reciprocate and retaliate.
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Cites
The Market for "Lemons": Quality Uncertainty and the Market Mechanism
Akerlof, G. A. (1970) · The Quarterly Journal of Economics · doi:10.2307/1879431 · Cited by 23,016
Building Effective Online Marketplaces with Institution-Based Trust
Pavlou, P. A., & Gefen, D. (2004) · Information Systems Research · doi:10.1287/isre.1040.0015 · Cited by 2,516
Resnick, P., Kuwabara, K., Zeckhauser, R., & Friedman, E. (2000) · Communications of the ACM · doi:10.1145/355112.355122 · Cited by 2,190
Self-citation
Research works printed but not linked: 6
- C. Avery, P. Resnick, R. Zeckhauser, 1999, American Economic Review, 89, 564, 10.1257/aer.89.3.564 · DOI · Paper page
- P. Resnick, R. Zeckhauser, E. Friedman, K. Kuwabara, 2000, Communications of the ACM, 43, 45
- S. Tadelis, 1999, American Economic Review, 89, 548, 10.1257/aer.89.3.548 · DOI · Paper page
- G. Zacharia, A. Moukas, E. Maes, 2000, Decision Support Systems, 29, 371, 10.1016/S0167-9236(00)00084-1 · DOI
- P. Bajari, A. Hortacsu, 2000, Working paper
- E. Friedman, P. Resnick, 2001, Journal of Economics and Management Strategy, 10, 173, 10.1162/105864001300122476 · DOI · Paper page
Cited by
The Effect of Word of Mouth on Sales: Online Book Reviews
Chevalier, J. A., & Mayzlin, D. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.3.345 · Cited by 6,003
A survey of trust and reputation systems for online service provision
Jøsang, A., Ismail, R., & Boyd, C. (2007) · Decision Support Systems · doi:10.1016/j.dss.2005.05.019 · Cited by 3,330
Building Effective Online Marketplaces with Institution-Based Trust
Pavlou, P. A., & Gefen, D. (2004) · Information Systems Research · doi:10.1287/isre.1040.0015 · Cited by 2,516
Managing impressions online: Self-presentation processes in the online dating environment
Ellison, N., Heino, R., & Gibbs, J. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.2006.00020.x · Cited by 1,616
Trust and reputation in the sharing economy: The role of personal photos in Airbnb
Ert, E., Fleischer, A., & Magen, N. (2016) · Tourism Management · doi:10.1016/j.tourman.2016.01.013 · Cited by 1,295
Metadata
- Authors
- Resnick, P., & Zeckhauser, R.
- Venue
- Advances in Applied Microeconomics
- Publisher
- Emerald (MCB UP )
- Published
- 2004-05-19
- Pages
- 127-157
- ISSN
- 0278-0984 (ISSN-L)
- OpenAlex
- W2090513801
- Cited by
- 1,804
- References
- 3
- FWCI
- 293.46
- Type
- book chapter
- Language
- en
- Open access
- closed
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