The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry
Overview
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Integrity signals
Registry
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Statistics
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Claims the paper makes
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Self-check
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Citations
Cites
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
An Investigation into the Determinants of Customer Satisfaction
Churchill, G. A., & Surprenant, C. (1982) · Journal of Marketing Research · doi:10.2307/3151722 · Cited by 2,914
Cited by
What can big data and text analytics tell us about hotel guest experience and satisfaction?
Xiang, Z., Schwartz, Z., Gerdes, J. H., & Uysal, M. (2015) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2014.10.013 · Cited by 953
El-Adly, M. I. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.07.007 · Cited by 613
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
Kim, S. (., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102795 · Cited by 567
Service robots in hotels: understanding the service quality perceptions of human-robot interaction
Choi, Y., Choi, M., Oh, M. (., & Kim, S. (. (2020) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2020.1703871 · Cited by 522
Service quality and customer satisfaction: The moderating effects of hotel star rating
Nunkoo, R., Teeroovengadum, V., Ringle, C. M., & Sunnassee, V. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2019.102414 · Cited by 380
Metadata
- Authors
- Choi, T. Y., & Chu, R.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2001-09
- Volume
- 20
- Issue
- 3
- Pages
- 277-297
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2128511695
- Cited by
- 727
- References
- 3
- FWCI
- 5.23
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry. https://app.cochat.ai/papers/10.1016/s0278-4319(01)00006-8
- The paper
- Choi, T. Y., & Chu, R. (2001). Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry. International Journal of Hospitality Management. https://doi.org/10.1016/s0278-4319(01)00006-8
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
