The DOI matches its Crossref record; 14 of the 14 references it cites were found in a registry or an index.
The conceptualization and empirical validation of web site user satisfaction
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Citations
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
Alternative Ways of Assessing Model Fit
Browne, M. W., & Cudeck, R. (1992) · Sociological Methods & Research · doi:10.1177/0049124192021002005 · Cited by 27,200
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
Comparative fit indexes in structural models.
Bentler, P. M. (1990) · Psychological Bulletin · doi:10.1037/0033-2909.107.2.238 · Cited by 25,266
Telling more than we can know: Verbal reports on mental processes.
Nisbett, R. E., & Wilson, T. D. (1977) · Psychological Review · doi:10.1037/0033-295x.84.3.231 · Cited by 11,317 · cited 1×
“The structure of the web site user satisfaction construct can be viewed as a set of items relating to the user’s satisfaction with the hypermedia content, structure, and presentation.”
BackgroundInformation Systems Success: The Quest for the Dependent Variable
DeLone, W. H., & McLean, E. R. (1992) · Information Systems Research · doi:10.1287/isre.3.1.60 · Cited by 10,697
The critical incident technique.
Flanagan, J. C. (1954) · Psychological Bulletin · doi:10.1037/h0061470 · Cited by 8,191
Structural model evaluation and modification: An interval estimation approach
Steiger, J. H. (1990) · Multivariate Behavioral Research · doi:10.1207/s15327906mbr2502_4 · Cited by 7,408 · cited 1×
“As such, Steiger’s [79] root mean squared error of approximation (RMSEA), Bentler’s [8] normed comparative fit index (CFI), and the Tucker and Lewis [85] nonnormed fit index (TLI) were considered more appropriate measures.”
MethodDefining virtual reality: Dimensions determining telepresence
Steuer, J. (1992) · Journal of Communication · doi:10.1111/j.1460-2466.1992.tb00812.x · Cited by 5,459
A comparison of some methodologies for the factor analysis of non‐normal Likert variables
Muthén, B., & Kaplan, D. (1985) · British Journal of Mathematical and Statistical Psychology · doi:10.1111/j.2044-8317.1985.tb00832.x · Cited by 1,778
Cited by
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Flavián, C., Guinalíu, M., & Gurrea, R. (2006) · Information & Management · doi:10.1016/j.im.2005.01.002 · Cited by 1,684
Yardley, L., Morrison, L., Bradbury, K., & Muller, I. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.4055 · Cited by 1,442
Modelling and testing consumer trust dimensions in e-commerce.
Oliveira, T., Alhinho, M., Rita, P., & Dhillon, G. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.01.050 · Cited by 464
Understanding consumers internet purchase intention in Malaysia
(2011) · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · doi:10.5897/ajbm10.1266 · Cited by 139
Najmul Islam, A. K. M. (2014) · Computers in Human Behavior · doi:10.1016/j.chb.2013.09.010 · Cited by 107
Metadata
- Authors
- Muylle, S., Moenaert, R., & Despontin, M.
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2004-05
- Volume
- 41
- Issue
- 5
- Pages
- 543-560
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W1979929841
- Cited by
- 355
- References
- 14
- FWCI
- 27.47
- Type
- journal article
- Language
- en
- Open access
- closed
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- The paper
- Muylle, S., Moenaert, R., & Despontin, M. (2004). The conceptualization and empirical validation of web site user satisfaction. Information & Management. https://doi.org/10.1016/s0378-7206(03)00089-2
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
