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Cited by 276

The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.

The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration

Iacobucci, Dawn, Grayson, Kent A., Ostrom, Amy L.·1994·Advances in Services Marketing and Management
DOI 10.1016/s1067-5671(94)03013-8
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Cites

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Metadata

Authors
Iacobucci, D., Grayson, K. A., & Ostrom, A. L.
Venue
Advances in Services Marketing and Management
Publisher
Elsevier
Published
1994
Pages
1-67
ISSN
1067-5671 (ISSN-L)
DOI
10.1016/s1067-5671(94)03013-8
OpenAlex
W2498587272
Cited by
276
References
11
FWCI
33.67
Type
book chapter
Language
en
Open access
closed

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This page
CoChat. (2026). Citation check: The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration. https://app.cochat.ai/papers/10.1016/s1067-5671(94)03013-8
The paper
Iacobucci, D., Grayson, K. A., & Ostrom, A. L. (1994). The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration. Advances in Services Marketing and Management. https://doi.org/10.1016/s1067-5671(94)03013-8

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.