The DOI matches its Crossref record; 39 of the 39 references it cites were found in a registry or an index.
Describing trouble: Practical epistemology in citizen calls to the police
Abstract
In this article, we examine the way citizens' descriptions of troublesome occurrences in reports to emergency dispatch personnel are vulnerable to suspicion and doubt. The vulnerability of description in these cases involves callers' categorization of, visual or aural access to, and involvement in the reported “trouble.” It is through displays of what we term practical epistemology – displays of how one has come to know about a particular event – that these vulnerabilites emerge and are tested and negotiated in the request for and dispatch of emergency assistance. (Conversation analysis, language in institutional settings, pragmatics)
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Cites
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Cited by
The Terms of Agreement: Indexing Epistemic Authority and Subordination in Talk-in-Interaction
Heritage, J., & Raymond, G. (2005) · Social Psychology Quarterly · doi:10.1177/019027250506800103 · Cited by 1,748
Contingency and Action: A Comparison of Two Forms of Requesting
Curl, T. S., & Drew, P. (2008) · Research on Language and Social Interaction · doi:10.1080/08351810802028613 · Cited by 802
Seeing as situated activity: Formulating planes
Goodwin, C., & Goodwin, M. H. (1996) · Cognition and Communication at Work · doi:10.1017/cbo9781139174077.004 · Cited by 584
Centers of Coordination: A Case and Some Themes
Suchman, L. (1997) · Discourse, Tools and Reasoning · doi:10.1007/978-3-662-03362-3_3 · Cited by 291
Metadata
- Authors
- Whalen, M. R., & Zimmerman, D. H.
- Venue
- Language in Society
- Publisher
- Cambridge University Press (CUP)
- Published
- 1990-12
- Volume
- 19
- Issue
- 4
- Pages
- 465-492
- ISSN
- 0047-4045 (ISSN-L)
- 1469-8013
- OpenAlex
- W2055346079
- Cited by
- 289
- References
- 39
- FWCI
- 7.13
- Type
- journal article
- Language
- en
- Open access
- closed
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