Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 75Customer Service Quality and LoyaltyService and Product InnovationConsumer Behavior and Marketing Influence

The DOI matches its Crossref record; 27 of the 27 references it cites were found in a registry or an index.

Making Sense of SERVQUAL's Dimensions to the Chinese Customers in Macau

Lam, Tiffany K.P.·2002·Journal of Market-Focused Management
DOI 10.1023/a:1012575412058
Open this paper in CoChat — free account

Overview

Integrity signals

Registry

Crossref · 10.1023/a:1012575412058

Cites

27 of 27 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Show all 27 references

Research works printed but not linked: 7

  1. DSEC (1998), Yearbook of Statistics, Macau: Direcçao dos Serviços de Estatistica e Censos.
  2. Hall, E. T. (1976), Beyond Cultures, NY: Anchor Press-Doubleday.
  3. Herndon, N. (1995), “Hong Kong Shoppers Cool to Wal-Mart's Value Club,” Marketing News, Vol. 29, No. 24, pp. 11-13.
  4. Kindle, I. (1982), “A Partial Theory of Chinese Consumer Behavior: Marketing Strategy Implications,” Hong Kong Journal of Business Management, Vol. 1, pp. 97-109.
  5. Kluckhohn, F. R., and Strodbeck, F. L. (1961), Variations in Value Orientation, Illinois: Row, Paterson and Co.
  6. Low, Y. K., and Lee, K. C. (1997), “Quality Measurement of the Malaysian Rail Services Using the SERVQUAL Scale,” Malaysian Management Review, Vol. 32, No. 1, pp. 61-71.
  7. Yang, K. S. (1988) (ed.), Chinese People's Psychology, Taipei: Gwei Gwan Tu Shu (In Chinese).

Cited by

See all 75

Metadata

Authors
Lam, T. K. P.
Affiliations
University of Macau (MO)
Corresponding author
Lam, Tiffany K.P.
Venue
Journal of Market-Focused Management
Publisher
Springer Science and Business Media LLC
Published
2002-03
Volume
5
Issue
1
Pages
43-58
ISSN
  • 1382-3019 (ISSN-L)
  • 1572-8846
DOI
10.1023/a:1012575412058
OpenAlex
W191618705
Cited by
75
References
27
Citations by year
2025: 2 · 2022: 3 · 2021: 2 · 2020: 4 · 2019: 3 · 2018: 4 · 2017: 3 · 2016: 3 · 2015: 7 · 2014: 10 · 2013: 9 · 2012: 6
FWCI
0.70
Type
journal article
Language
en
Open access
closed
Licence
Locations
Journal of Market-Focused Management (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
Keywords
SERVQUAL, service quality dimensions, Chinese consumers, Macau, bank customers, replication study, factor analysis, service quality evaluation

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

How to cite

Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: Making Sense of SERVQUAL's Dimensions to the Chinese Customers in Macau. https://app.cochat.ai/papers/10.1023/a:1012575412058
The paper
Lam, T. K. P. (2002). Making Sense of SERVQUAL's Dimensions to the Chinese Customers in Macau. Journal of Market-Focused Management. https://doi.org/10.1023/a%3A1012575412058

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.