The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being
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Citations
Cites
Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign
Karasek, R. A. (1979) · Administrative Science Quarterly · doi:10.2307/2392498 · Cited by 12,597
Emotion Work, Feeling Rules, and Social Structure
Hochschild, A. R. (1979) · American Journal of Sociology · doi:10.1086/227049 · Cited by 5,962
Social conditions as fundamental causes of disease.
Link, B. G., & Phelan, J. (1995) · Journal of Health and Social Behavior · doi:10.2307/2626958 · Cited by 5,722
Socioeconomic status and health: The challenge of the gradient
Adler, N. E., Boyce, T., Chesney, M. A., Cohen, S., Folkman, S., Kahn, R. L., & Syme, S. L. (1994) · American Psychologist · doi:10.1037/0003-066x.49.1.15 · Cited by 2,383
Emotional Labour: Skill and Work in the Social Regulation of Feelings
Abstract, N. J. (1989) · The Sociological Review · doi:10.1111/j.1467-954x.1989.tb00019.x · Cited by 752
Managing the emotions of others.
Thoits, P. A. (1996) · Symbolic Interaction · doi:10.1525/si.1996.19.2.85 · Cited by 209
Cited by
Grandey, A. A. (2003) · Academy of Management Journal · doi:10.2307/30040678 · Cited by 2,285
The Sociology of Emotional Labor
Wharton, A. S. (2009) · Annual Review of Sociology · doi:10.1146/annurev-soc-070308-115944 · Cited by 801
Backlash effects for disconfirming gender stereotypes in organizations
Rudman, L. A., & Phelan, J. E. (2008) · Research in Organizational Behavior · doi:10.1016/j.riob.2008.04.003 · Cited by 776
A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain
CÔTÉ, S. (2005) · Academy of Management Review · doi:10.5465/amr.2005.17293692 · Cited by 669
Emotional labor: A conceptualization and scale development
Glomb, T. M., & Tews, M. J. (2004) · Journal of Vocational Behavior · doi:10.1016/s0001-8791(03)00038-1 · Cited by 538
Metadata
- Authors
- Pugliesi, K.
- Venue
- Motivation and Emotion
- Published
- 1999-06
- Volume
- 23
- Issue
- 2
- Pages
- 125-154
- ISSN
- 0146-7239 (ISSN-L)
- 1573-6644
- OpenAlex
- W34015288
- Cited by
- 581
- References
- 6
- FWCI
- 8.54
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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How to cite
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- CoChat. (2026). Citation check: The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being. https://app.cochat.ai/papers/10.1023/a:1021329112679
- The paper
- Pugliesi, K. (1999). The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being. Motivation and Emotion. https://doi.org/10.1023/a%3A1021329112679
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
