Cited by 669Emotional Labor in ProfessionsStress and Burnout ResearchJob Satisfaction and Organizational Behavior

A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain

CÔTÉ, STÉPHANE·2005·Academy of Management Review

Abstract

Current models of how emotion regulation impacts strain focus on intraindividual processes that operate within the mind and body of the person regulating the emotion. This article presents a social interaction model of how emotion regulation impacts strain based on interpersonal processes. In this model, explanations of how emotion regulation impacts strain are based on the receiver' response to the sender' emotion regulation and display, the form of emotion regulation, and the emotion being regulated.

Integrity signals

Registry

Crossref · 10.5465/amr.2005.17293692

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Authors
CÔTÉ, S.
Affiliations
University of Toronto (CA)
Corresponding author
CÔTÉ, STÉPHANE
Venue
Academy of Management Review
Published
2005-07
Volume
30
Issue
3
Pages
509-530
ISSN
  • 0363-7425 (ISSN-L)
  • 1930-3807
OpenAlex
W2147281039
Cited by
669
References
18
Citations by year
2026: 23 · 2025: 17 · 2024: 26 · 2023: 28 · 2022: 24 · 2021: 46 · 2020: 36 · 2019: 52 · 2018: 46 · 2017: 41 · 2016: 39 · 2015: 45 · 2014: 33 · 2013: 35 · 2012: 41
FWCI
53.49
Type
journal article
Language
en
Open access
closed
Locations
Academy of Management Review (publishedVersion)
Topics
  • Social Sciences › Sociology and Political Science › Emotional Labor in Professions
  • Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Keywords
emotion regulation, job strain, social interaction models, interpersonal processes, emotional display, receiver response, occupational stress

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