Organizational citizenship behavior: Its nature and antecedents.

Abstract

It is argued here that a category of performance called citizenship behavior is important in organizations and not easily explained by the same incentives that induce entry, conformity to contractual role prescriptions, or high production A study of 422 employees and their supervisors from 58 departments of two banks sought to elaborate on the nature and predictors of citizenship behavior Results suggest that citizenship behavior includes at least two separate dimensions Altruism, or helping specific persons, and Generalized Compliance, a more impersonal form of conscientious citizenship Job satisfaction, as a measure of chronic mood state, showed a direct predictive path to Altruism but not Generalized Compliance Rural background had direct effects on both dimensions of citizenship behavior The predictive power of other variables (e g , leader supportiveness as assessed independently by co-workers, personality measures) varied across the two dimensions of citizenship behavior

Cites (5)

1. The norm of reciprocity: A preliminary statement
   Gouldner, Alvin W. · 1960 · American Sociological Review
2. Inequity In Social Exchange
   Adams, J. Stacy · 1965 · Advances in Experimental Social Psychology
3. Determinants of Coordination Modes within Organizations
   Ven, Andrew H. Van De, Delbecq, Andre L., Koenig, Richard · 1976 · American Sociological Review
4. Just world research and the attribution process: Looking back and ahead.
   Lerner, Melvin J., Miller, Dale T. · 1978 · Psychological Bulletin
5. The Effect of Performance on Job Satisfaction
   LAWLER, EDWARD E., PORTER, LYMAN W. · 1967 · Industrial Relations: A Journal of Economy and Society

Show all 5 references

Cited by (80)

1. Self-Reports in Organizational Research: Problems and Prospects
   Podsakoff, Philip M., Organ, Dennis W. · 1986 · Journal of Management
2. Fostering implementation of health services research findings into practice: a consolidated framework for advancing implementation science
   Damschroder, Laura J, Aron, David C, Keith, Rosalind E, Kirsh, Susan R, Alexander, Jeffery A, Lowery, Julie C · 2009 · Implementation Science
3. Self‐determination theory and work motivation
   Gagné, Marylène, Deci, Edward L. · 2005 · Journal of Organizational Behavior
4. Affect and Cognition Based Trust as Foundations for Interpersonal Cooperation in Organizations
   McAllister, D. J. · 1995 · Academy of Management Journal
5. Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research
   Podsakoff, Philip M., MacKenzie, Scott B., Paine, Julie Beth, Bachrach, Daniel G. · 2000 · Journal of Management

See all 3,826