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Role conflict and role ambiguity: A critical assessment of construct validity.
Abstract
This article appraises the construct validity of role conflict and role ambiguity in organizationa l psychology research by tracing the process of validation from initial theory introduction to the present. Although the theoretical bases for the constructs were relatively well explicated, some conceptual shortcomings have carried over into empirical work. There are problems with the content validity of measures, a lack of convergent and discriminant evidence, and inattention to the full nomological network of hypothesized relationships. Recommendations for future role-conflict and role-ambiguity research are offered. Since their incorporation into the organizational psychology literature in the late 1950s and early 1960s, the role-theory constructs of role conflict and role ambiguity have assumed a prominent position in empirical work. In recent years they have been the focus of three major literature reviews (Fisher & Gitelson, 1983; S. E. Jackson & Schuler, 1985; Van Sell, Brief, & Schuler, 1981), two of which used a meta-analytic approach (Hunter, Schmidt, & Jackson, 1982; Schmidt & Hunter, 1977; Schmidt, Hunter, Pearlman, & Shane, 1979). Although documenting significant correlations between these two role constructs and a variety of other work-related variables, all three reviews lamented, to a greater or lesser degree, inconsistencies in reported study findings. Extrapolating from the three reviews, a primary explanation offered for inconsistent results seems to be that…
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“Role conflicts could arise if the oversight person is at the same time a decision-maker who uses the AI-based system to support their decisions [43].”
From On the Quest for Effectiveness in Human Oversight: Interdisciplinary Perspectives (2024) · cites this paper as [43]
In the citing paper
“King and King (1990, p. 62) went as far as to draw the following conclusion: 'We firmly believe that partial responsibility for the inconsistencies in research findings about role conflict and ambiguity is due to deficiencies in measurement.'”
From A Meta-Analysis of Work Demand Stressors and Job Performance: Examining Main and Moderating Effects (2008) · cites this paper as King & King, 1990
In the citing paper
“There has been considerable criticism and debate in the occupational stress literature about the discriminant, convergent, and predictive validity of the Rizzo et al. (1970) measures”
From A Meta-Analysis of Work Demand Stressors and Job Performance: Examining Main and Moderating Effects (2008) · cites this paper as King & King, 1990
In the citing paper
“relative to the other stressors, role ambiguity is the least likely to have a challenge component because there are fewer coping processes that could possibly counteract its negative effects”
From A Meta-Analysis of Work Demand Stressors and Job Performance: Examining Main and Moderating Effects (2008) · cites this paper as King & King, 1990
In the citing paper
“employees' lack of knowledge of what is expected of them hampers and constricts any purposeful effort on their part to attain performance-related objectives.”
From A Meta-Analysis of Work Demand Stressors and Job Performance: Examining Main and Moderating Effects (2008) · cites this paper as King & King, 1990
Citations
Cites
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“…theory; Accounting information; Management control; Performance evaluation Role ambiguity is an unwanted psychological state (Kahn et al., 1964; King and King, 1990), and is problematic for organizations because the resulting unfavourable personal outcomes (such as stress, lower levels of…”
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“, 1975), including two meta-analyses (Fisher and Gitelson, 1983; Jackson and Schuler, 1985) and several critical reviews (King and King, 1990; Pearce, 1981; Schuler, 1977).”
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“In general, it is hypothesized that role ambiguity and role conflict negatively affect job satisfaction (Brown and Peterson 1993; Churchill et al. 1985; Fisher and Gitelson 1983; Fry et al. 1986; Jackson and Schuler 1985; Kahn et al. 1964; Katz and Kahn 1978; King and King 1990).”
BackgroundHoare, C., & Vandenberghe, C. (2022) · Psychological Reports · doi:10.1177/00332941221103536 · Cited by 52
“Role ambiguity refers to situations where tasks are ambiguously de fi ned, and instructions are unclear (King & King, 1990; Rizzo et al., 1970).”
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Beard, F. K. (1996) · Journal of Advertising Research · doi:10.1080/00218499.1996.12466625 · Cited by 28
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“Role ambiguity is defined as ‘‘deficient or uncertain information about role behaviors available to a given organizational position’’ (King & King, 1990, p. 49).”
BackgroundInfluentialA Qualitative Investigation into Experiences of the Role Episode in Soccer
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“Scott W. Juniper is founder of Psimax Performance Solutions in Irvine, CA. E-mail: Scott@psimax.net. factors, such as the level of communication, feedback, and dependence among persons (cf. King & King, 1990).”
BackgroundMultiple foci of commitment in a professional service firm: balancing complex employment relations
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“Supervisors are a key source of these signals in regards to both learning and performance standards (King & King, 1990).”
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“1964 ; Katz and Kahn 1978 ) as well as uncertainty in relation to one's role (Katz and Kahn 1978 ; King and King 1990 ).”
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“Thus, perceived divergence between an employee’s ethical beliefs and those of his or her organization may result in ethical conflict (King & King, 1990).”
BackgroundIntegrating Formal and Shared Leadership: the Moderating Influence of Role Ambiguity on Innovation
Ziegert, J. C., & Dust, S. B. (2020) · Journal of Business and Psychology · doi:10.1007/s10869-020-09722-3 · Cited by 39
“More specifically, role ambiguity entails the extent to which individuals are unclear about their responsibilities and job-related information and requirements (Breaugh & Colihan, 1994; King & King, 1990).”
BackgroundZhao, X.-Y., Qu, H.-L., & Liu, J.-Y. (2014) · Cornell Hospitality Quarterly · doi:10.1177/1938965513517171 · Cited by 23
Lindberg, E., & Wincent, J. (2011) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.2011.00837.x · Cited by 23
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“Our model places the genesis of job-based psychological ownership in a second ‘‘route’’ that is role clarity, which is an individual’s cognitive mental representation, which refers to the extent to which employees clearly understandwhat is expected from thematwork (King & King, 1990).”
BackgroundMethodRydstedt, L., Cropley, M., & Devereux, J. (2011) · Ergonomics · doi:10.1080/00140139.2011.558639 · Cited by 21
“‘do you feel certain how much authority you have?’ This scale has been extensively used to study chronic role stress (King and King 1990).”
BackgroundMethodÅgotnes, K. W., Nielsen, M. B., Skogstad, A., Gjerstad, J., & Einarsen, S. V. (2023) · Work & Stress · doi:10.1080/02678373.2023.2226635 · Cited by 24
“…89) – the majority of research on role stress has to date treated role ambiguity and role con fl icts as closely related yet separate and parallel constructs (Bowling et al., 2017; Fisher & Gitelson, 1983; Jackson & Schuler, 1985; King & King, 1990; Örtqvist & Wincent, 2006; Tubre & Collins, 2000).”
BackgroundInfluentialTeam feedback based on dialogue
Jabri, M. M. (2004) · Journal of Management Development · doi:10.1108/02621710410517238 · Cited by 21
“This instrument has been found to possess high validity and reliability (King and King, 1990).”
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Weatherill, R. P., Vogt, D. S., Taft, C. T., King, L. A., King, D. W., & Shipherd, J. C. (2011) · Sex Roles · doi:10.1007/s11199-010-9921-0 · Cited by 17
“Findings indicate that both the domains and abbreviated versions are relatively robust and valid measures of the construct (King and King 1990; King et al. 1994), and at least two studies have used specific domains or selected items rather than the entire measure (Anderson and Johnson 2003; Behm-Morawitz and Mastro 20…”
BackgroundSelf-citationFactor Structure of the Job-Related Tension Index Among Social Workers
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“Kahn et al. (1964) have been credited with developing the theory of role dynamics and expanding the application of role theory to organizational research (Burke & Belcourt, 1974; King & King, 1990).”
BackgroundMethodInfluentialA mixed-methods analysis of moral injury among healthcare workers during the COVID-19 pandemic
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“Working conditions may contribute to worker stress and conflict around their professional role, arising from incongruent expectations around work tasks, role, and evaluations [21].”
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“…criticism centered around the fact that the Rizzo et al. scales confound the construct purportedly being assessed with directions of the item wording (Kelloway & Barling, 1990; McGee et al., 1989; Tracy & Johnson, 1981) and many of its items have questionable content validity (King & King, 1990).”
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“However, several researchers [27,47] suggest that role ambiguity is multifaceted in nature.”
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Development of the Perceived Multiple Role Stress Scale (PMRS)
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“For example, meta-analytic studies have shown role ambiguity, the extent to which incumbents are uncertain about their responsibilities or when role-related information is vague, to be positively related to intention to leave (King & King, 1990).”
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“One such factor is role ambiguity, which is “seen as deficient or uncertain information about role behaviors available to a given organizational position” ( King & King, 1990 , p.”
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Perrot, S. (2004) · doi:10.1051/larsg:2004005 · Cited by 13
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“Given such conflictual pressures, role ambiguity develops, followed by role dissatisfaction, poor performance, and, ultimately, psychological distress (King & King, 1990).”
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Heponiemi, T., Elovainio, M., Kouvonen, A., Noro, A., Finne-Soveri, H., & Sinervo, T. (2012) · Journal of Advanced Nursing · doi:10.1111/j.1365-2648.2011.05777.x · Cited by 12
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“Role ambiguity refers to a lack of clarity about job responsibilities, expectations, and work boundaries (King & King, 1990).”
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“…d’un projet… voir concrètement l’aboutissement de mes projets… pouvoir coordonner des projets… mener des projets transversaux avec d’autres services de l’entreprise… être intégré dans des projets collectifs » de son action pour soi-même, pour les autres et pour l’organisation, King et King, 1990).”
Tynan, M. (2020) · doi:10.31274/etd-20200902-158 · Cited by 7
“…multiple dimensions of ambiguity, and “role ambiguity” as a construct may be more accurately interpreted as multidimensional if considered as “job ambiguity” instead (Breaugh & Colihan, 1994; King & King, 1990; Örtqvist & Wincent, 2006; Sakires, Doherty, & Misener, 2009; Tubre & Collins, 2000).”
BackgroundFong, T. C., Ho, R., & Fong, J. C. Y. (2022) · PLoS ONE · doi:10.1371/journal.pone.0270464 · Cited by 6
“Role ambiguity refers to the uncertainty around accurately assessing different types of tasks and responsibilities in relation to goals and expectations [10], while role conflict arises when workers are confronted with inconsistent or incompatible demands at work [11].”
BackgroundTime Management and the Full-Time Sportsperson: Increasing Individual Perceptions of Time Control
Forsyth, D. K., & Catley, B. (2007) · International Journal of Sports Science & Coaching · doi:10.1260/174795407782233119 · Cited by 6
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“This category is named after a similar psychological concept [28].”
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“Initially developed by Rizzo, House, and Lirtzman (1970) (http://www.cdc.gov/niosh/topics/workorg/), the scale has been extensively used to study chronic role stress (e.g. Fried, Shirom, Gilboa, & Cooper, 2008; King & King, 1990).”
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Theorizing subjective responsibility at work: an agentic approach
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“For example, role perception, role clarity, and role conflicts are well-established constructs that tap into how people perceive objective role responsibilities (King et al., 1990).”
Can the Project Manager's Transformational Leadership Lead to Project Success?
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“, 2006), researchers consider role clarity to be a key antecedent (Spreitzer, 1996; King and King, 1990; Sawyer, 1992).”
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“The role theory suggests that based on certain conditions, the improvement in performance will decrease (Miles & Perreault, 1976; King & King, 1990).”
BackgroundAn Empirically Based Selection and Evaluation System for Collegiate Football.
Libkuman, T., Love, K. G., & Donn, P. D. (1998) · Journal of Sport Management · doi:10.1123/jsm.12.3.220 · Cited by 4
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Occupational stress in the public sector: the case of managers
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Toward a theory of university library group work : An approach for development
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“The validity and reliability of similar constructs and instruments have varied greatly among different studies and in various psychosocial contexts (Halkowski, 1990; McGee, 1989; King & King, 1990; James & James, 1989; Helson, 1990).”
BackgroundCorporate Structure and Administrators' Job Stress: The Case of Nursing Homes
McGee, G. W., Fottler, M., Shewchuk, R., & Giardina, C. W. (1992) · Health Services Management Research · doi:10.1177/095148489200500106 · Cited by 3
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Metadata
- Authors
- King, L. A., & King, D. W.
- Affiliations
- Central Michigan University (US)
- Venue
- Psychological Bulletin
- Published
- 1990-01
- Volume
- 107
- Issue
- 1
- Pages
- 48-64
- ISSN
- 0033-2909 (ISSN-L)
- 1939-1455
- OpenAlex
- W2147503805
- Cited by
- 302
- References
- 68
- Citations by year
- 2026: 8 · 2025: 9 · 2024: 7 · 2023: 10 · 2022: 14 · 2021: 5 · 2020: 3 · 2019: 10 · 2018: 9 · 2017: 5 · 2016: 9 · 2015: 11 · 2014: 11 · 2013: 21 · 2012: 10
- FWCI
- 19.82
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Psychological Bulletin (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Keywords
- role conflict, role ambiguity, construct validity, role theory, content validity, convergent and discriminant validity, nomological network, self-report measures, psychometric properties, organizational psychology
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