Working from home during COVID-19: A study of the interruption landscape.
Abstract
We examine how the shift toward intensive work-from-home during the Coronavirus disease (COVID-19) pandemic has impacted the experience of interruptions during work time. We conducted a two-wave survey of 249 employees working from home during the COVID-19 pandemic. Building on a conceptual framework and typology (Leroy et al., 2020), we examine changes in the prevalence of interruptions since-COVID-19 as a function of interruption type (intrusions, distractions, breaks, multitasking, and surprises), source (work-based vs. nonwork), and timing (pre- vs. since-COVID-19). We find a large increase in interruptions since-COVID, with the largest increases observed for nonwork intrusions, distractions, and multitasking. Women reported a greater increase in interruptions, particularly with regard to nonwork interruptions of all types, in addition to work-based intrusions, multitasking, and surprises, uncovering an important source of gender inequity. A dedicated unshared workspace at home was associated with fewer nonwork interruptions, while more nonwork responsibilities predicted more nonwork interruptions. Further differentiation of interruption types and sources was observed with regard to outcomes of interruptions. Nonwork interruptions predicted higher family-to-work interference, emotional exhaustion, and lower performance. Notably, these relationships varied meaningfully across specific interruption-type/outcome combinations, highlighting the value of differentiating interruptions by type. Work-based interruptions-especially intrusions and multitasking-were associated with higher work-family interference and emotional exhaustion, as well as lower performance. The results of this study provide valuable insights to help understand and, ultimately, improve work experiences in the midst of the COVID-19 pandemic while also contributing to the broader literatures on interruptions and remote work. (PsycInfo Database Record (c) 2021 APA, all rights reserved).
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Boundary violations increased exponentially in the context of mandatory telework during COVID-19 and had a negative impact on well-being.
“These violations can occur from work-to-family (e.g., answer a phone call from the boss after shift work) or family-to-work (e.g., help a child perform schoolwork during shift work) and they increased exponentially in the context of mandatory telework during COVID-19 with a negative impact on the well-being [12, 20–23].”
From Boundary violations and university teachers' well-being during mandatory telework: Recovery's role and gender differences (2024) · cites this paper as [22]
The fact that women mostly assumed the family role increased the number of work-to-family violations, which adversely affected their recovery.
“Thus, the fact that women mostly assumed the family role increased the number of violations from work-to-family, which adversely affected their recovery [20, 22].”
From Boundary violations and university teachers' well-being during mandatory telework: Recovery's role and gender differences (2024) · cites this paper as [22]
Boundary violations impair psychological detachment.
“Thus, boundary violations can be considered to impair psychological detachment, which is most likely because they keep work mentally present or because they reduce the time allocated to leisure and rest activities that allow recovery from the expenditure of resources [22, 32, 33].”
From Boundary violations and university teachers' well-being during mandatory telework: Recovery's role and gender differences (2024) · cites this paper as [22]
Boundary violations impair psychological detachment because they keep work mentally present.
“Thus, boundary violations can be considered to impair psychological detachment, which is most likely because they keep work mentally present or because they reduce the time allocated to leisure and rest activities that allow recovery from the expenditure of resources [22, 32, 33].”
From Boundary violations and university teachers' well-being during mandatory telework: Recovery's role and gender differences (2024) · cites this paper as [22]
The difference in mediation by direction may have occurred because data collection occurred during confinement, when the whole family was forced to stay at home, increasing stress and boundary violations, especially involving the family at work.
“This difference may have occurred because the data collection occurred during confinement, a period in which the whole family was forced to stay at home, making this the stage for school, work and play activities, increasing stress, namely boundaries violations, especially involving the family at work [7, 22, 48].”
From Boundary violations and university teachers' well-being during mandatory telework: Recovery's role and gender differences (2024) · cites this paper as [22]
Boundary violations impair psychological detachment because they reduce the time allocated to leisure and rest activities that allow recovery.
“Thus, boundary violations can be considered to impair psychological detachment, which is most likely because they keep work mentally present or because they reduce the time allocated to leisure and rest activities that allow recovery from the expenditure of resources [22, 32, 33].”
From Boundary violations and university teachers' well-being during mandatory telework: Recovery's role and gender differences (2024) · cites this paper as [22]
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How Effective Is Telecommuting? Assessing the Status of Our Scientific Findings
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Breaking the Flow: A Study of Interruptions During Software Engineering Activities
Ma, Y., Huang, Y., & Leach, K. (2024) · Proceedings of the IEEE/ACM 46th International Conference on Software Engineering · doi:10.1145/3597503.3639079 · Cited by 12 · see citing works
Mascarenhas, M., Carvalho, V. S., Moretto, C. F., & Chambel, M. J. (2024) · BMC Public Health · doi:10.1186/s12889-024-18178-6 · Cited by 9 · see citing works
- Authors
- Leroy, S., Schmidt, A. M., & Madjar, N.
- Affiliations
- University of Washington Bothell (US)
- University of Minnesota (US)
- University of Connecticut (US)
- ORCID
- Leroy, Sophie
- Venue
- Journal of Applied Psychology
- Published
- 2021-10
- Volume
- 106
- Issue
- 10
- Pages
- 1448-1465
- ISSN
- 0021-9010 (ISSN-L)
- 1939-1854
- OpenAlex
- W3215445158
- Cited by
- 146
- References
- 4
- Citations by year
- 2026: 22 · 2025: 39 · 2024: 39 · 2023: 30 · 2022: 16
- FWCI
- 29.45
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Applied Psychology (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
- Social Sciences › Decision Sciences › Information Systems and Management › Personal Information Management and User Behavior
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Keywords
- work interruptions, working from home, COVID-19 pandemic, remote work, distraction, multitasking, surprise, gender differences, emotional exhaustion, employee performance, home workspace, work-family interference
- MeSH terms
- COVID-19, SARS-CoV-2, Female, Humans, Surveys and Questionnaires, Pandemics
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