Cited by 578Human-Automation Interaction and SafetySocial Robot Interaction and HRIArtificial Intelligence Applications

The DOI matches its Crossref record; 96 of the 96 references it cites were found in a registry or an index; 1 of the 11 sources its claims cite were checked for support.

When combinations of humans and AI are useful: A systematic review and meta-analysis

Open access
Vaccaro, Michelle, Almaatouq, Abdullah, Malone, Thomas·2024·Nature Human Behaviour

Published version of a preprint

Abstract

Inspired by the increasing use of artificial intelligence (AI) to augment humans, researchers have studied human–AI systems involving different tasks, systems and populations. Despite such a large body of work, we lack a broad conceptual understanding of when combinations of humans and AI are better than either alone. Here we addressed this question by conducting a preregistered systematic review and meta-analysis of 106 experimental studies reporting 370 effect sizes. We searched an interdisciplinary set of databases (the Association for Computing Machinery Digital Library, the Web of Science and the Association for Information Systems eLibrary) for studies published between 1 January 2020 and 30 June 2023. Each study was required to include an original human-participants experiment that evaluated the performance of humans alone, AI alone and human–AI combinations. First, we found that, on average, human–AI combinations performed significantly worse than the best of humans or AI alone (Hedges’ g = −0.23; 95% confidence interval, −0.39 to −0.07). Second, we found performance losses in tasks that involved making decisions and significantly greater gains in tasks that involved creating content. Finally, when humans outperformed AI alone, we found performance gains in the combination, but when AI outperformed humans alone, we found losses. Limitations of the evidence assessed here include possible publication bias and variations in the study designs analysed. Overall, these findings highlight the heterogeneity of the effects of human–AI collaboration and point to promising avenues for improving human–AI systems.

Overview

AI snapshot

Written from the paper’s full text.

TL;DR

This preregistered systematic review and meta-analysis of 106 experiments (370 effect sizes) finds that, on average, human–AI combinations perform worse than the best of humans or AI alone, though they do outperform humans alone. Effects vary by task type and by whether humans or AI perform better alone.

Key findings

  • Human–AI combinations showed negative overall synergy versus the better of human alone or AI alone: Hedges’ g = −0.23 (95% CI, −0.39 to −0.07; P = 0.005).
  • Human–AI combinations did show human augmentation versus humans alone: g = 0.64 (95% CI, 0.53 to 0.74; P = 0.000).
  • Task type moderated synergy: decision tasks had losses (g = −0.27; 95% CI, −0.44 to −0.10; P = 0.002), while creation tasks had positive but non-significant gains (g = 0.19; 95% CI, −0.09 to 0.48; P = 0.180), with a significant difference between task types.
  • Relative human/AI performance moderated synergy: when humans alone outperformed AI alone, synergy was positive (g = 0.46; 95% CI, 0.28 to 0.66); when AI alone outperformed humans alone, synergy was negative (g = −0.54; 95% CI, −0.71 to −0.37). Explanation, confidence, participant type, and division of labour were not statistically significant moderators.

Methods

  • Preregistered systematic review and meta-analysis following Kitchenham and PRISMA guidelines; searched ACM Digital Library, Web of Science, and AIS eLibrary for studies published 1 January 2020–30 June 2023.
  • From 5,126 initial papers, 74 met inclusion criteria, yielding 106 experiments and 370 unique effect sizes; included studies had to report performance for human alone, AI alone, and human–AI combination.
  • Used Hedges’ g and a three-level random-effects meta-analytic model with robust variance estimation, Knapp–Hartung adjustment, and separate meta-regressions for moderators; sensitivity analyses clustered at paper level, excluded outliers, and used leave-one-out checks.

Limitations

  • The paper states that results apply only to studies reporting all three conditions, so tasks that neither humans nor AI can perform alone are excluded; samples and outcome measures varied across studies, limiting comparability, and measurement error was not fully modelled.
  • The paper states possible publication bias remains possible, though tests did not indicate it for synergy; tests did indicate potential publication bias for human augmentation. It also notes possible research topic selection bias, variation in study rigour, and high unexplained heterogeneity.
  • Evident from the text: most effect sizes concerned decision tasks (~85%) and most human–AI systems had humans making final decisions after AI input (>95%), so findings may not generalize to other human–AI configurations.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.1038/s41562-024-02024-1

Cites

96 of 96 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Figures

Fig. 1 Forest plots of all effect sizes (k = 370) included in the meta-analysis. a,b, The positions of the points on the x axes represent the values of the effect sizes, and the bars indicate the 95% CIs for the effect sizes. The colours of the points and bars correspond to the values of the effect sizes, with negative effect sizes coloured red and positive effect sizes coloured green. The black dashed line corresponds to an effect size of g = 0, which means that the human–AI system performed the same as the baseline. The point at the bottom of the graph represents the meta-analytic average effect size and CI.
Fig. 1 Forest plots of all effect sizes (k = 370) included in the meta-analysis. a,b, The positions of the points on the x axes represent the values of the effect sizes, and the bars indicate the 95% CIs for the effect sizes. The colours of the points and bars correspond to the values of the effect sizes, with negative effect sizes coloured red and positive effect sizes coloured green. The black dashed line corresponds to an effect size of g = 0, which means that the human–AI system performed the same as the baseline. The point at the bottom of the graph represents the meta-analytic average effect size and CI.CC BY · PubMed Central
Fig. 2 Results from the three-level meta-regression models for the moderator variables. Here n is the number of included effect sizes for the moderator subgroup level, and the estimated effect size with the corresponding 95% CI is shown for each level. The symbols in front of the moderators indicate whether there is a statistically significant difference between the subgroups for human–AI synergy (*) and human augmentation (∧).
Fig. 2 Results from the three-level meta-regression models for the moderator variables. Here n is the number of included effect sizes for the moderator subgroup level, and the estimated effect size with the corresponding 95% CI is shown for each level. The symbols in front of the moderators indicate whether there is a statistically significant difference between the subgroups for human–AI synergy (*) and human augmentation (∧).CC BY · PubMed Central

Verification

Claims the paper makes

36 Own result · 14 Own interpretation · 7 Own method · 6 No full text of the sources · 6 No basis given · 1 Supported so far · 1 Sources not found · 1 Not checked yet

Show all 39 claims

  • It may state two separate claims as one. 23
  • Probably not a substantial claim. 16
33 of 33
  • The paper relies on this without support.

    There is a lack of broad conceptual understanding of when combinations of humans and AI are better than either alone.

    “Despite such a large body of work, we lack a broad conceptual understanding of when combinations of humans and AI are better than either alone.”
  • The authors state this as an assumption.

    The experiments in the analysis are independent from each other even if they come from the same paper.

    “It does, however, consider the experiments in our analysis as independent from each other, even if they come from the same paper. We find this assumption plausible because the experiments recruited different sets of participants and entailed different tasks or interventions.”
  • The paper relies on this without support.

    The participant samples overlapped only on the level of the experiment.

    “because the participant samples overlapped only on the level of the experiment.”
3 of 3

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

1 of 1

Citations

Cites

Show all 95 references

Research works printed but not linked: 2

  1. Wilson, H. J. & Daugherty, P. R. Collaborative intelligence: humans and AI are joining forces. Harv. Bus. Rev. 96, 114–123 (2018).
  2. Hedges, L. V. & Olkin, I. Statistical Methods for Meta-analysis (Academic Press, 2014).

Cited by

Sorted by citations

See all 578

Metadata

Authors
Vaccaro, M., Almaatouq, A., & Malone, T.
Affiliations
Massachusetts Institute of Technology (US)
Venue
Nature Human Behaviour
Published
2024-10-28
Volume
8
Issue
12
Pages
2293-2303
ISSN
2397-3374 (ISSN-L)
OpenAlex
W4403839497
Cited by
570
References
95
Citations by year
2026: 404 · 2025: 156 · 2024: 9
FWCI
51.29
Type
journal article
Language
en
Open access
Locations
  • Nature Human Behaviour (publishedVersion, cc-by)
  • Research Square (acceptedVersion, cc-by)
  • PubMed (publishedVersion)
  • arXiv (Cornell University) (submittedVersion, cc-by)
  • PubMed Central (submittedVersion, cc-by)
  • RePEc: Research Papers in Economics (submittedVersion)
  • arXiv (Cornell University) (cc-by)
Funders
  • Accenture Technology Convergence Fellowship
  • Toyota Research Institute; MIT Quest for Intelligence; National Research Foundation, Prime Minister's Office, Singapore
Topics
  • Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
  • Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
  • Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
Keywords
human-AI collaboration, human-AI comparison, decision-making, content creation, performance outcomes, AI augmentation, task type effects, human-AI systems
MeSH terms
Artificial Intelligence, Decision Making, Humans

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

A language model drew the claims from the paper on 2026-10-20, under version 3 of the claim definition (model deepseek-v4.1-flash, prompt extract-v3).

A second model labelled each claim on 2026-10-20 (model jev-1.13-20260917, definition revision gold-guideline-v0.2).

Cited sources are checked with a language model’s help (gpt-6-sol).

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review