The DOI matches its Crossref record; 40 of the 40 references it cites were found in a registry or an index.
Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease
Open accessAbstract
The aim of the study was to investigate the association of physician communication behaviours as perceived by the patient with patient reported satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease in cancer patients. Questionnaires measuring distress, self-efficacy, and perceived control were completed prior to and after the consultation by 454 patients attending an oncology outpatient clinic. After the consultation, the patients also rated the physicians' communicative behaviours by completing a patient-physician relationship inventory (PPRI), and the physicians were asked to estimate patient satisfaction. The overall results showed that higher PPRI scores of physician attentiveness and empathy were associated with greater patient satisfaction, increased self-efficacy, and reduced emotional distress following the consultation. In contrast, lower PPRI scores were associated with reduced ability of the physician to estimate patient satisfaction. The results confirm and expand previous findings, suggesting that communication is a core clinical skill in oncology.
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“Many studies have documented the positive effect of provider empathy on patients, which include increased patient satisfaction, adherence, self-efficacy, perceptions of control, less emotional distress, and better outcomes.87–90”
From Reducing Racial Bias Among Health Care Providers: Lessons from Social-Cognitive Psychology (2007) · cites this paper as [90]
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Cites
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“The results thus confirmed hypothesis 1 and are in support of previous results showing that higher frequency of patient-centred behaviours is associated with greater patient satisfaction (Stewart, 1984; Roter et al, 1987; Ong et al, 1995).”
BackgroundResultReduction of Postoperative Pain by Encouragement and Instruction of Patients
Egbert, L. D., Battit, G. E., Welch, C. E., & Bartlett, M. K. (1964) · New England Journal of Medicine · doi:10.1056/nejm196404162701606 · Cited by 1,147 · cited 1×
“…Ford et al, 1996), including greater symptom resolution, reduced stress, lower blood pressure in hypertensive patients (Orth et al, 1987), lower blood glucose levels in diabetics (Greenfield et al, 1988), and better postoperative pain control with reduced use of analgesics (Egbert et al, 1964).”
BackgroundPatients’ participation in medical care
Greenfield, S., Kaplan, S. H., Ware, J. E., Yano, E. M., & Frank, H. J. L. (1988) · Journal of General Internal Medicine · doi:10.1007/bf02595921 · Cited by 1,117
Meta-analysis of correlates of provider behavior in medical encounters
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“Some studies have used direct observations of a limited number of consultations (Hall et al, 1988) or structured patient interviews (Stewart, 1984; Butow et al, 1994), while others have used questionnaires (Cantwell and Ramirez, 1997; Detmar et al, 2000).”
BackgroundAttributions, beliefs about control, and adjustment to breast cancer.
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“This finding is in concordance with previous findings that even illusory positive beliefs of women with breast cancer about their disease and their ability to control disease were associated with positive mental health but independent of the objective medical evidence (Taylor et al, 1984).”
ResultPsychiatric morbidity and its recognition by doctors in patients with cancer
Fallowfield, L., Ratcliffe, D., Jenkins, V, & Saul, J. (2001) · British Journal of Cancer · doi:10.1054/bjoc.2001.1724 · Cited by 694 · cited 1×
“Although recognition of psychological distress is a crucial aspect of patient care, oncologists often fail to detect general distress in patients (Ford et al, 1994; Cull et al, 1995; Fallowfield et al, 2001) and ask few questions regarding patients’ psychological health (Ford et al, 1996).”
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Effective communication skills are the key to good cancer care
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“…Research UK Keywords: patient–physician relationship; communication skills; self-efficacy ; anxiety ; depression; anger Patient dissatisfaction can lead to low understanding and recall of information, poor compliance, lengthier recovery periods, and increased complication rates (Fallowfield, 1992).”
BackgroundImproving Physicians' Interviewing Skills and Reducing Patients' Emotional Distress
ROTER, D. L. (1995) · Archives of Internal Medicine · doi:10.1001/archinte.1995.00430170071009 · Cited by 421 · cited 1×
“Our results are in concordance with previous findings that a training course designed to enhance the physicians’ emotion-handling skills was associated with reduced emotional distress in patients (Roter et al, 1995).”
Result
Research works printed but not linked: 2
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- Pedersen CG, Christensen S, Zachariae R, Bonde-Jensen A, Lehbrink M, Maase H (2001) Psychosocial and demographic predictors of pain, discomfort and satisfaction with the patient–physician relationship in a group of women attending a mammography clinic. Psycho-Oncology 10: S23
Cited by
Sorted by citations
How does communication heal? Pathways linking clinician–patient communication to health outcomes
Street, R. L., Makoul, G. T., Arora, N. K., & Epstein, R. M. (2009) · Patient Education and Counseling · doi:10.1016/j.pec.2008.11.015 · Cited by 2,702
“Clinicians can facilitate the patient’s ability to manage emotions by presenting diagnostic and treatment information clearly and honestly [72], by showing interest in the patient’s life [73], by attentive listening, and by validating patient’s expressions of feelings [65,74].”
BackgroundPhysiciansʼ Empathy and Clinical Outcomes for Diabetic Patients
Hojat, M., Louis, D. Z., Markham, F. W., Wender, R. C., Rabinowitz, C., & Gonnella, J. S. (2011) · Academic Medicine · doi:10.1097/acm.0b013e3182086fe1 · Cited by 1,251
Teaching Empathy to Medical Students
Batt-Rawden, S., Chisolm, M. S., Anton, B., & Flickinger, T. (2013) · Academic Medicine · doi:10.1097/acm.0b013e318299f3e3 · Cited by 614
Patient-clinician communication: American Society of Clinical Oncology consensus guideline
Gilligan, T., Coyle, N., Frankel, R. M., Berry, D. L., Bohlke, K., Epstein, R. M., Finlay, E., Jackson, V. A., Lathan, C. S., Loprinzi, C. L., et al. (2017) · Journal of Clinical Oncology · doi:10.1200/jco.2017.75.2311 · Cited by 610
Stepien, K. A., & Baernstein, A. (2006) · Journal of General Internal Medicine · doi:10.1111/j.1525-1497.2006.00443.x · Cited by 576
Metadata
- Authors
- Zachariae, R., Pedersen, C. G., Jensen, A. B., Ehrnrooth, E., Rossen, P. B., & von der Maase, H.
- Affiliations
- Aarhus University Hospital (DK)
- Corresponding author
- Zachariae, R
- Venue
- British Journal of Cancer
- Published
- 2003-03
- Volume
- 88
- Issue
- 5
- Pages
- 658-665
- ISSN
- 0007-0920 (ISSN-L)
- 1532-1827
- PMC
- PMC2376357
- OpenAlex
- W2058562152
- Cited by
- 601
- References
- 40
- Citations by year
- 2026: 13 · 2025: 17 · 2024: 25 · 2023: 32 · 2022: 47 · 2021: 37 · 2020: 34 · 2019: 27 · 2018: 27 · 2017: 40 · 2016: 30 · 2015: 40 · 2014: 30 · 2013: 41 · 2012: 43
- FWCI
- 17.82
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- cc-by-nc-sa
- www.springer.com/tdm (unspecified)
- Locations
- British Journal of Cancer (publishedVersion, cc-by-nc-sa)
- Europe PMC (PubMed Central) (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Research at the University of Copenhagen (University of Copenhagen) (submittedVersion)
- Funders
- Aarhus Universitet
- Aarhus Universitetshospital
- Kræftens Bekæmpelse
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
- Health Sciences › Medicine › Oncology › Cancer survivorship and care
- Keywords
- patient satisfaction, emotional distress, perceived control, physician empathy, physician-patient relationship
- MeSH terms
- Humans, Neoplasms, Physician-Patient Relations, Surveys and Questionnaires, Stress, Psychological, Patient Satisfaction, Self Efficacy
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