A contingency perspective on internet adoption and competitive advantage
Abstract
Firms adopt the Internet for different purposes, ranging from simple Internet presence to using the Internet to transform business operations. This paper examines the contingency factors that affect levels of Internet adoption and their impact on competitive advantage. A questionnaire was used to gather data for this study; 159 usable responses were obtained from a sample of 566 firms in Singapore. Results indicate that most firms are still exploring the business use of the Internet. A proactive business technology strategy was found to be positively associated with the level of Internet adoption. Technology compatibility and top management support were found to have no significant relationships with the level of Internet adoption. Further, the level of Internet adoption had a significant positive relationship with competitive advantage. These results provide a better understanding of the contingency factors affecting the level of Internet adoption, as well as providing some evidence of the positive impact of Internet adoption on competitive advantage.
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Previous research has observed that the extent of IT adoption within an organisation influences its interest in introducing new technologies.
“In addition, previous research has observed that the extent of IT adoption within an organisation influences its interest in introducing new technologies”
From AI-augmented HRM: Antecedents, assimilation and multilevel consequences (2023) · cites this paper as Teo & Pian, 2003
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- Authors
- Teo, T. S. H., & Pian, Y.
- Affiliations
- National University of Singapore (SG)
- Corresponding author
- Teo, Thompson S H
- ORCID
- Teo, Thompson S H
- Venue
- European Journal of Information Systems
- Publisher
- Informa UK Limited
- Published
- 2003-06
- Volume
- 12
- Issue
- 2
- Pages
- 78-92
- ISSN
- 0960-085X (ISSN-L)
- 1476-9344
- OpenAlex
- W2149205453
- Cited by
- 288
- References
- 66
- Citations by year
- 2026: 1 · 2025: 6 · 2024: 14 · 2023: 6 · 2022: 18 · 2021: 14 · 2020: 13 · 2019: 16 · 2018: 13 · 2017: 21 · 2016: 9 · 2015: 13 · 2014: 12 · 2013: 10 · 2012: 28
- FWCI
- 15.28
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- European Journal of Information Systems (publishedVersion)
- National University of Singapore (submittedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Physical Sciences › Engineering › Media Technology › ICT Impact and Policies
- Keywords
- internet adoption, competitive advantage, contingency theory, technology compatibility, top management support, business internet use, Singapore companies
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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