The DOI matches its Crossref record; 45 of the 45 references it cites were found in a registry or an index.
Resist, comply or workaround? An examination of different facets of user engagement with information systems
Open accessAbstract
This paper provides a summary of studies of user resistance to information technology and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorisations of resistance have largely failed to address the relationships between the motivations for divergences from procedure and the associated workaround activity. This paper develops a composite model of resistance/workaround derived from two case study sites. We find four key antecedent conditions derived from both positive and negative resistance rationales and identify associations and links to various resultant workaround behaviours, providing supporting chains of evidence from the two case studies.
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Cites
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Cited by
Sheikh, A., Cornford, T., Barber, N., Avery, A., Takian, A., Lichtner, V., Petrakaki, D., Crowe, S., Marsden, K., Robertson, A., et al. (2011) · BMJ · doi:10.1136/bmj.d6054 · Cited by 314
Cifuentes, M., Davis, M., Fernald, D., Gunn, R., Dickinson, P., & Cohen, D. J. (2015) · The Journal of the American Board of Family Medicine · doi:10.3122/jabfm.2015.s1.150133 · Cited by 164
Integration of a nationally procured electronic health record system into user work practices
Cresswell, K. M., Worth, A., & Sheikh, A. (2012) · BMC Medical Informatics and Decision Making · doi:10.1186/1472-6947-12-15 · Cited by 102
Non-Compliant Work Behaviour in Purchasing: An Exploration of Reasons Behind Maverick Buying
Karjalainen, K., Kemppainen, K., & van Raaij, E. M. (2009) · Journal of Business Ethics · doi:10.1007/s10551-008-9768-2 · Cited by 97
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Metadata
- Authors
- Ferneley, E. H., & Sobreperez, P.
- Venue
- European Journal of Information Systems
- Publisher
- Informa UK Limited
- Published
- 2006-08
- Volume
- 15
- Issue
- 4
- Pages
- 345-356
- ISSN
- 0960-085X (ISSN-L)
- 1476-9344
- OpenAlex
- W2067870260
- Cited by
- 323
- References
- 45
- FWCI
- 10.23
- Type
- journal article
- Language
- en
- Open access
- green
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- CoChat. (2026). Citation check: Resist, comply or workaround? An examination of different facets of user engagement with information systems. https://app.cochat.ai/papers/10.1057/palgrave.ejis.3000629
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- Ferneley, E. H., & Sobreperez, P. (2006). Resist, comply or workaround? An examination of different facets of user engagement with information systems. European Journal of Information Systems. https://doi.org/10.1057/palgrave.ejis.3000629
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
